Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Email Event Evaluation before sending out Notification

    Currently email notifications go out based on roles and events that you have selected in the default distribution. This causes multiple notifications on simple actions like adding a note and closing an issue.

    Suggestion:
    - have a process where you can prioritize events over others when multiple simultaneous actions create notifications. Example: prioritize close over note so that when an issue is closed with a note, it will only send out the 'On Close' notification. If an issue escalates and adds a note and closes, perhaps it only sends the 'On Close'.

    1 vote
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    • 1 vote
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        Under Review  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow a task respons of only Yes/No

        I need to limit the task response to Yes or No. Users are marking task with N/A by mistake can causing problems with closing issues.

        1 vote
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        • When an issue is closed can you delete an active reminders or calendar events.

          When an issue is closed, I would like to see an option to delete any Calendar events or reminders.

          1 vote
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            Under Review  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
          • Have an opiton for an ad hoc due date/time on issues

            We'd like to be able to manually set a due date/time on an issue. This time may vary and could be a few hours or maybe a few days depending on the issue. We'd like a field where we could manually select a date and time as a due date for an update on the ticket.

            Business/escalation rules would not work as we want to be able to set a different date/time for each issue depending on the circumstances of that issue

            2 votes
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              Waiting for Customer Response  ·  1 comment  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
            • Please allow the "Not assigned to you" email to be control by a setting.

              When an issue assignment is changed, an email is sent notifying you that the issue is no longer assigned to you. I would like to be able to turn this message off in the site.

              I have heard this request from multiple customers over the years.

              3 votes
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                Approved (Timeframe TBD)  ·  1 comment  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
              • Include a cc field on the email issue "button"

                When emailing an issue using the email issue "button" in the issue, a cc field would be helpful.

                Currently there is no way to cc an issue to someone without placing them in the to address line.

                2 votes
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                  Under Review  ·  2 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                • Make the Special Function Table as a Custom Message Token for notifcations

                  Several customers use the Special Function table to store valuable issue information. Most of our customers that use the Special Function Table would like to include the information from it in their email notifications. I'd like to see a special function token in Custom Messages that adds the first 5 fields from the special function table to a notification.

                  1 vote
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                    Under Review  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                  • add location to the My Issues Screen

                    add location to the My Issues Screen, so that we can organize the screen by location.

                    4 votes
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                      Approved (Timeframe TBD)  ·  3 comments  ·  Locations  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        Approved (Timeframe TBD)  ·  0 comments  ·  Locations  ·  Flag idea as inappropriate…  ·  Admin →
                      • Calendar Event Recurring option

                        It would be great if the Calendar event had a recurring feature like MS Office, for recurring backups, etc... would be nice if the event actually created the ticket. Then the IssueTrak admin could set the auto assign based on Request type or Sub type.

                        2 votes
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                          Waiting for Customer Response  ·  1 comment  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                        • Increase Knowledgebase article edit window height

                          We have several large knowledge base articles, and with an edit window that only shows about 7 lines of text, it is cumbersome to edit these articles.

                          Would like to see the ability to expand the height of the edit window that used to exist in previous versions of IssueTrak.

                          1 vote
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                            Approved (Timeframe TBD)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make the "Installed By" field on the Add Asset page linked to the Users table and searchable.

                            Customers might want a way to select a user in their system as the user that installed the asset instead of being required to manually enter the name. It might also help with reporting on assets.

                            1 vote
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                              Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                            • have the ability to disablethe pop up for Clock stopped when putting issue on hold.

                              have the ability to disable the pop up for "Clock stopped when putting issue on hold."

                              3 votes
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                                Approved (Timeframe TBD)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add more 'Issue Events' to Business Rules - Substatus Rules.

                                Only 'Note added by Submitter or anyone in Submitter's Organization'. This Issue Event option should be expanded to include 'Note Added by Next Action or Note Added by Assigned to'.

                                1 vote
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                                  Approved (Timeframe TBD)  ·  0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to change default location of cursor on the pages

                                  Ability to change default location of cursor on each of the submit, edit, close, etc. pages

                                  1 vote
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                                    Waiting for Customer Response  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ability to change / modify Escalation notifications

                                    Ability to change the word / label "Escalations" on the escalation email notifications that are sent out, to another name, label, etc.

                                    2 votes
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                                      Received (waiting for review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • In queries, add a filter to return only Linked Issues that are linked to a specific Global Issue number.

                                      There is no way to create a report that shows only Linked Issues that are linked to one specific Global Issue.

                                      3 votes
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                                        Received (waiting for review)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ability to sort attachments when viewing on an issue

                                        Ability to sort attachments when viewing on an issue such as by name, size, etc.

                                        2 votes
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                                          Received (waiting for review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • See issue type on Unassigned queue

                                          I would like Unassigned queue to be customizable, in particular I would like to see Issue type and Customer type on the screen.

                                          1 vote
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                                            Received (waiting for review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
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