Issuetrak Product Feedback

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  1. Status in lists does not say 'Open'

    When clicking on dashboard counts the status includes both 'Open' and substatus. However, when using the My Issues page the status does not include substatus.

    It would help unify the experience if the Status on these type lists just stated substatus because it is already assumed that these type lists only show Open issues.

    1 vote
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    Under Review  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dynamic responses based on selection in a UDF field.

    We need to use a custom defined field with dropdown values A or B.

    If A is chosen we want to display another field with dropdown values 1 and 2

    If B is chosen we want to display another field with dropdown values 3 and 4

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow attachments to be renamed

    We rely on screenshots and PDF attachments. But we need to be able to rename to appropriate titles based on the information in the screenshot. Often we receive screenshots from users that are simply named Image1.jpg. We need to be able to rename them inside the ticket.

    2 votes
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  4. When looking at my open Assignments, I want to look at those assigned to me only; not the ones assigned to the group I'm in

    I'd like to pull a report solely assigned to me, not the group I'm in. I manage a team and am in that group but only want to look at my assignments if I choose to. This goes along with having the ability to choose what tabs show on the 'My Issues' Page. I want to be able to customize that.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would like the Task Assignee tab and the My Assignee Tab to have the same columns or allow me to choose what columns. .

    Allow As Assignee and As Task Assignee to have the same fields showing or allow us to customize those fields. Basically, we'd like the same info in both reports.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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  7. Create a mobile app for issue entry

    Our sales force needs a mobile app developed so that they can enter new issues that are fed into our Issuetrak system. The app doesn't need to provide users with system access, only a way to input new issues.

    2 votes
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    Under Review  ·  0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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  9. Edit Fields that Display in the List of Tickets for an Assignee

    Right now, when you open a specific list of tickets by Assignee, a predefined set of fields displays (Request #, Status, Opened, Submitted By, Organization, Assigned To, Next Action, Subject, Priority, Severity, Request Type, Last Activity). It would be great it we could customize the fields that display in the lists.

    2 votes
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  10. Emailing non private notes

    Need the capability of having non private notes sent to a user defined field instead of the submitted by field.

    2 votes
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    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  11. adding another caller field, like alternate caller

    we always have people calling in for other people. We would like to capture this information, with a field that auto grabs the history like caller and location does.

    2 votes
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    0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  12. Making the seach page customizable

    be able to customize the search field. This way you do not need to have such a long page, and you can add your custom created fields

    1 vote
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  13. Have the ability to turn off the ability to allow end users to email

    Have the ability to turn off the ability to allow end users to email. This way sensitive information does not leave the system.

    1 vote
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    Under Review  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
  14. email templates different by Organization

    Have the ability to have different out going email templates by Organization. This way it would allow a standard signature block by organization.

    3 votes
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  15. Ability to select Issue/Ticket 'Organisation' based on any part of Organisation Name

    When entering an Issue/Ticket, currently the Organisation name is only selectable if you type the exact first letters of an existing Organisation name. Change so instead Organisations can be searched mid-string for values.
    e.g. Organisation “The Learning Place (GJ Smith)” is currently only selectable if you type 'Th...'. Instead, it should be visible for selection if the user types 'Th..', or 'Lea...', or 'Smi..' etc.

    8 votes
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  16. Remove the Details and History hyperlinks for some users issues

    A customer would like to have the ability to disable the Details links and the history Links on the issues that they enter or view. This can potentially expose data that they should not be able to view.

    1 vote
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    Waiting for Customer Response  ·  1 comment  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  17. fix the issue that the --assignedto-- in a task is not updated when an issue is assigned to someone post creation.

    When an issue is created via email or web form, it can be created without being assigned. When the issue is assigned, any tasks set to --assignedto-- should be updated as well.

    1 vote
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    Under Review  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  18. add the ability to link issue user-defined fields to other data.

    Examples:
    - link an Issue User Defined field to 'Vendor' or 'Manufacturer' in Asset Management.

    2 votes
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  19. allow options for formatting of user defined text fields

    Text User Defined fields allow users to type in whatever and however, they like. I believe a feature to enforce specific formatting on a field would be a great improvement. Example a phone number, have an option for formatting the UDF as ***-***-XXXX or in Asset Management you cannot create date UDFs so allow formatting like mm/dd/yyyy or mm-dd-yy.

    1 vote
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    0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  20. Chat Tool Enhancement Request

    Enhance the Chat tool to pull computer name and IP address information like it currently does for browser platform, OS and GPS location.

    This would be incredibly helpful.

    1 vote
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    Under Review  ·  0 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
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