Issuetrak Product Feedback

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  1. Add --Enterer-- as an "Assign To" option for Quick Picks

    Currently, we have the option to select --Submitter-- as the "Assigned To" on a Quick Pick.

    --Submitter-- only helps if the Submitter can be assigned issues.
    --Enterer-- works in conjunction with the permission "Can Submit on behalf of other users".

    There are scenarios that --Submitter-- covers that Enterer does not.
    There are scenarios that --Enterer-- covers that Submitter does not.

    10 votes
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    Received (waiting for review)  ·  0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow users in one internal organization or department to view users in another department

    When I am the member of a department that cannot see the issues assigned to another department, I sometimes need to assign or submit an issue to the other departments. The internal lock down setting does not allow me to see the issues or the users of the other department. While the issue lockdown is helpful, the inability to view the users of the other departments slows the resolution process. Please create settings to allow users of a restricted department to view the users of another department without allowing them to view the issues assigned to that department. As for…

    12 votes
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    Received (waiting for review)  ·  1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Issuetrak calendar/out of office/reminders integration with Microsoft Outlook calendar

    Integration of Issuetrak calendar feature to work with Microsoft Outlook, so that the Issuetrak "Out of Office" feature, reminders, etc. coincide with Outlook.

    35 votes
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    Received (waiting for review)  ·  1 comment  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pre-set Target and Required Dates for Recurring Issues

    Rather than having to do a mass update to add Target and Required Dates for recurring issues, there needs to be a way to automatically set the target and required dates for recurring issues. . . .

    E.G. 10 days after submission or 14 days after the first monday of the month, ect . . . .

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add tagging functionality for issues

    Add ability to give issues "tags" (similar to hashtag systems as found on twitter or facebook). Users could organize issues by tags, could allow greater freedom for data collection/structuring/dashboard option.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  6. Holiday / Inclement weather message for outgoing email

    Ability for Issuetrak program to switch to a customizable email message whenever there is a special event such as Holiday, Inclement weather, etc. instead of using the standard email message.

    7 votes
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    Received (waiting for review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option for SLA terms to follow Hours of operation.

    In current functionality you can set the terms of a Service Level Agreement for either 24 hour coverage, or set hours of coverage. I would like to see a 3rd option added so that the coverage can follow the hours of operation.

    This would save our users a lot of work in setting things up.

    3 votes
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    Received (waiting for review)  ·  1 comment  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
  8. 7 votes
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    Received (waiting for review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a "history" link for assignments

    Currently, if you reassign an issue multiple times, the assignment history field on the Issue grows and grows and grows. By placing a "history" link next to this field, you can store this information there instead of cluttering up the Issue screen.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Custom Record" type User Defined Field Type

    A new User Defined Field Type that allows you to group multiple other UDF types together into a "record". This could potentially replace the "Special Functions" functionality and be more powerful. The user could define the fields (in terms of other already existing UDF field types) and their order with the possibility of specifying one (or more) fields as the Key.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  11. 4 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add the ability to integrate with a third party CDN for Attachments

    Add the ability to integrate with a third party CDN like Amazon for Attachments

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Create a native mobile app for Android

    To run on Google's Android operating system on Android devices.

    39 votes
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    2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create a native mobile app for iOS

    To run on Apple devices like iPhone, iPad, iPod Touch, and Apple Watch.

    31 votes
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    Received (waiting for review)  ·  2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  15. 39 votes
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  16. 22 votes
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    7 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all, this has just been approved for our short-term roadmap. That means we hope to have our first round of integration with Salesforce completed and released within a year. Stay tuned for further updates as we move this item through Development.

    Thanks for the support!

    Dan

  17. Live data refresh from server / no more page reloads

    Right now, the dashboard updates itself by having the browser reload the webpage. This could be improved by background refreshes using AJAX calls to the server.

    6 votes
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    Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  18. Multiple dashboard pages

    Multiple dashboard pages to house sets of dashboard panels. Because sometimes one isn't enough!

    11 votes
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    Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to display basic statistics within dashboard panel

    While viewing a dataset in a dashboard panel, offer to show a basic statistical analysis of the data, such as mean, median, maximum, minimum, quartiles, etc.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  20. Publish dashboard panel to standalone webpage

    So that external users (or a TV monitor) can access a simplified view of data. This could be available without requiring authentication.

    9 votes
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    Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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