Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Received (waiting for review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    • Better interface for searching issues

      The search page has grown to be unwieldy. Specifying just a handful of fields often requires much scrolling and hunting. This interface would benefit from a redesign.

      19 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (waiting for review)  ·  5 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to specify a Quick Pick before loading the issue screen

        Right now, you have to navigate to the "new issue" screen before you are able to select the Quick Pick you'll be using. It would be a big time saver to specify this before the page loads.

        8 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (waiting for review)  ·  2 comments  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to create new issue from any screen in the app

          The interface would be adjusted such that any screen would let you quickly create a new issue (instead of requiring you to navigate through the "Home" menu).

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (waiting for review)  ·  0 comments  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • 5 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (waiting for review)  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
            • Centralization of substatus rules, escalation rules, and automatic assignments

              Merge our automation features and create a powerful automation feature, where Issuetrak can react to events or issue states and perform an action that was specified ahead of time. Another term for this is "business rules".

              3 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (waiting for review)  ·  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
              • Private tasks

                Certain tasks would only be viewable by certain people, and to others, they'd be hidden from the workflow.

                16 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                • Assign tasks to and complete tasks from external services via API calls

                  Issuetrak could assign tasks to external systems via web hooks and API calls, and the external system could notify Issuetrak that the task had been completed via a similar interface method.

                  6 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (waiting for review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Complete tasks via email

                    Sending an email to Issuetrak would complete a task (using IEM).

                    27 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                    • Better user interface for task management

                      Right now, it can be difficult to build out workflows in the task manager. This could be greatly improved by expanding to a more graphically oriented interface, with drag and drop capabilities.

                      15 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                      • Support for unicode

                        Issuetrak text should be able to be encoded in unicode to support a broader range of characters and enable further internalization of the product.

                        6 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          Received (waiting for review)  ·  0 comments  ·  Internationalization  ·  Flag idea as inappropriate…  ·  Admin →
                        • Date/time storage in UTC

                          Transition Issuetrak to using Coordinated Universal Time to enhance its ability to support operations across the globe.

                          5 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Received (waiting for review)  ·  0 comments  ·  Internationalization  ·  Flag idea as inappropriate…  ·  Admin →
                          • Encrypted fields

                            Have certain fields marked as encrypted. This would hide the data until privileged users authenticated, specifically to reveal the sensitive information.

                            4 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              Received (waiting for review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                            • Detect and scrub/encrypt personally identifying information

                              If someone enters sensitive information into Issuetrak (e.g. a credit card number, social security number), Issuetrak could detect this number by format, and offer to remove or encrypt the sensitive information.

                              10 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                Received (waiting for review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                              • Relative due dates for tasks

                                Have Issuetrak automatically set a task due date based on a fixed amount of time after a previously set date field or a previous task completion date.

                                26 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                • Relative due dates for issues

                                  Have Issuetrak automatically set a date field based on a fixed amount of time after a previously set date.

                                  31 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    Received (waiting for review)  ·  2 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Option to specify port, authentication, and encryption for notification emails

                                    This will make the email system considerably more configurable.

                                    2 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      Received (waiting for review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 12 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        Received (waiting for review)  ·  4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 51 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          Received (waiting for review)  ·  9 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • More control over SMS messages

                                          Ability to control message content, length, and delivery frequency.

                                          4 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            Received (waiting for review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Feedback and Knowledge Base