Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Collapsible Section Headers

    Wouldn't it be great if section headers (system and user defined ones) were collapsible like the Notes Section header is? This gives you the ability to hide seldom used fields on an issue.

    Thanks!

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  2. Asset Management: ALL NICs need to be audited

    TrakPC or ScanPC does not audit ALL physical NICs on the device if they are not currently being used.

    If I run TrakPC on a laptop while connected via wired NIC, the WNIC does not get audited.

    Spiceworks can do it, so should IssueTrak

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Asset Management: Network Discovery Option Needed

    Like Spiceworks.

    We should not require the TrakPC be in a login script or require users to manually initial TrakPC

    9 votes
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    Received (waiting for review)  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Asset Management: OS Information Needs to be Expanded

    We should be able to see what version of the Windows OS is installed: 32-bit or 64-bit

    6 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Asset Management: Support All Platforms

    There needs to be TrakPC clients for Mac, iOS and Android devices. Not everyone has Windows everywhere.

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow submitting on behalf of users in other organizations when organizations are locked down

    A customer wants to have an Issuetrak site with organizations that are set to "internal issues only" -- in other words, a person in one organization can't see issues in another organization. However, they want "agents" to be able to submit issues on behalf of users in another organization. And they want agents to be able to assign issues to agents who might be in another organization.

    The original setting was called "internal issues only". Over time, users were lumped into that too. It would be great if there were a setting that let agents see users in other orgs,…

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow different ranges of issue numbers to be in the same Issuetrak site.

    A customer needs to use one Issuetrak site for three different purposes. For example, one purpose is to do work orders. They need the work orders to be numbered sequentially. Thus they would like to have one range of issue numbers be used for work orders, another range for something else, and a third range for something else.

    6 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please add the ability to assign a date and time to an issue to complete service.

    I need to be able to use a time value as well as a date value on an issue.

    Examples; Service Tech to arrive at 8:00 AM on 9-13-15
    Server reboot time at 9:00PM on Dec 15, 2015

    5 votes
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    Received (waiting for review)  ·  1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add the capability to completed tasks through the mobile app.

    I met with a customer yesterday who would like to be able to complete Task through the mobile app. This will improve work flow and make their assigned users more efficient.

    8 votes
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    Received (waiting for review)  ·  1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add ability to customize the taskmanager task screen

    At present you cannot add user defined fields to the tasks.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show linked issues on the global issue view page

    Linked issues are shown only after clicking on Global Request Options which is counter intuitive. It should be shown automatically on the view page without clicking on anything.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make it so a Knowledge Base Article has a Unique Name

    Make the Naming for a Knowledge Base article to be unique , do not allow the exact same name for more than 1 article.

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
  13. Integrate with Power BI

    Integrate with Power BI or create a export power BI package

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to archive OLDER issues and attachments

    Ability to archive OLDER issues and attachments that are no longer relevant or needed. Also will help with data base size

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to search for attachments and issues with attachments

    Have the ability for the user to search for attachment names or issues with attachments.

    11 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add error message for text in a number field

    When a user enters text into a number field there should be an error message telling the user that they need to enter a number instead of getting the 500 Internal Server Error message.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to edit notes and issue description from Issue Edit page

    To edit the issue description or a note on an issue, you have to click into a new page from the Issue Edit page. It would be nice to be able to edit these directly from the Issue Edit page.

    6 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  18. allow customer logos and/or branding for Issuetrak mobile

    Allow customers to add their own branding to IssueTrak mobile.

    5 votes
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    Received (waiting for review)  ·  1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the ability to create folders to load attachments into. We use for product development and can have many different file categories

    Before uploading an attachment be able to add a folder to upload the files to that can be used by the group members associated to the issue.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
  20. TrakPC / ScanPC to recognize Apple / Mac devices

    Tracpc / Scanpc to recognize Apple / Mac devices.

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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