Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Assign tasks to and complete tasks from external services via API calls

    Issuetrak could assign tasks to external systems via web hooks and API calls, and the external system could notify Issuetrak that the task had been completed via a similar interface method.

    6 votes
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      Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
    • Complete tasks via email

      Sending an email to Issuetrak would complete a task (using IEM).

      27 votes
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        Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
      • Better user interface for task management

        Right now, it can be difficult to build out workflows in the task manager. This could be greatly improved by expanding to a more graphically oriented interface, with drag and drop capabilities.

        15 votes
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          Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
        • Support for unicode

          Issuetrak text should be able to be encoded in unicode to support a broader range of characters and enable further internalization of the product.

          6 votes
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            Received (under review)  ·  0 comments  ·  Internationalization  ·  Flag idea as inappropriate…  ·  Admin →
          • Date/time storage in UTC

            Transition Issuetrak to using Coordinated Universal Time to enhance its ability to support operations across the globe.

            5 votes
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              Received (under review)  ·  0 comments  ·  Internationalization  ·  Flag idea as inappropriate…  ·  Admin →
            • Encrypted fields

              Have certain fields marked as encrypted. This would hide the data until privileged users authenticated, specifically to reveal the sensitive information.

              4 votes
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                Received (under review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
              • Detect and scrub/encrypt personally identifying information

                If someone enters sensitive information into Issuetrak (e.g. a credit card number, social security number), Issuetrak could detect this number by format, and offer to remove or encrypt the sensitive information.

                10 votes
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                  Received (under review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                • Relative due dates for tasks

                  Have Issuetrak automatically set a task due date based on a fixed amount of time after a previously set date field or a previous task completion date.

                  26 votes
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                    Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                  • Relative due dates for issues

                    Have Issuetrak automatically set a date field based on a fixed amount of time after a previously set date.

                    31 votes
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                      Received (under review)  ·  2 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                    • Option to specify port, authentication, and encryption for notification emails

                      This will make the email system considerably more configurable.

                      2 votes
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                        Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                      • 12 votes
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                          Received (under review)  ·  4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                        • 51 votes
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                            Received (under review)  ·  9 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                          • More control over SMS messages

                            Ability to control message content, length, and delivery frequency.

                            4 votes
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                              Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                Received (under review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                              • Device and location recognition during login

                                Option to remember devices for quicker authentication. Alert users when their credentials are used to authenticate from an unusual device or location.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                • 4 votes
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                                    Received (under review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Two-factor authentication

                                    Using SMS or third-party app

                                    9 votes
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                                      Received (under review)  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Private organization fields

                                      It'd be nice to have organization fields that can be viewed by only the internal organization.

                                      3 votes
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                                        Received (under review)  ·  0 comments  ·  Organizations  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Show organization fields while viewing issues

                                        Without hovering or clicking, I'd like to see information about the submitting organization right from the issue screen.

                                        4 votes
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                                          Received (under review)  ·  0 comments  ·  Organizations  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Assets should not always be required on forms

                                          It should be possible to enable Asset Management but not associate an asset with every issue in the system.

                                          9 votes
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                                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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