Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Holiday / Inclement weather message for outgoing email

    Ability for Issuetrak program to switch to a customizable email message whenever there is a special event such as Holiday, Inclement weather, etc. instead of using the standard email message.

    7 votes
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      Received (waiting for review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Option for SLA terms to follow Hours of operation.

      In current functionality you can set the terms of a Service Level Agreement for either 24 hour coverage, or set hours of coverage. I would like to see a 3rd option added so that the coverage can follow the hours of operation.

      This would save our users a lot of work in setting things up.

      3 votes
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        Received (waiting for review)  ·  1 comment  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
      • 7 votes
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          Received (waiting for review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
        • Add a "history" link for assignments

          Currently, if you reassign an issue multiple times, the assignment history field on the Issue grows and grows and grows. By placing a "history" link next to this field, you can store this information there instead of cluttering up the Issue screen.

          3 votes
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            Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
          • "Custom Record" type User Defined Field Type

            A new User Defined Field Type that allows you to group multiple other UDF types together into a "record". This could potentially replace the "Special Functions" functionality and be more powerful. The user could define the fields (in terms of other already existing UDF field types) and their order with the possibility of specifying one (or more) fields as the Key.

            3 votes
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              Received (waiting for review)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                Received (waiting for review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
              • Add the ability to integrate with a third party CDN for Attachments

                Add the ability to integrate with a third party CDN like Amazon for Attachments

                3 votes
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                  Received (waiting for review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                • Create a native mobile app for Android

                  To run on Google's Android operating system on Android devices.

                  38 votes
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                    2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create a native mobile app for iOS

                    To run on Apple devices like iPhone, iPad, iPod Touch, and Apple Watch.

                    31 votes
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                      Received (waiting for review)  ·  2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                    • 38 votes
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                        Received (waiting for review)  ·  4 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                      • 22 votes
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                          7 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi all, this has just been approved for our short-term roadmap. That means we hope to have our first round of integration with Salesforce completed and released within a year. Stay tuned for further updates as we move this item through Development.

                          Thanks for the support!

                          Dan

                        • Live data refresh from server / no more page reloads

                          Right now, the dashboard updates itself by having the browser reload the webpage. This could be improved by background refreshes using AJAX calls to the server.

                          6 votes
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                            Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                          • Multiple dashboard pages

                            Multiple dashboard pages to house sets of dashboard panels. Because sometimes one isn't enough!

                            10 votes
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                              Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                            • Option to display basic statistics within dashboard panel

                              While viewing a dataset in a dashboard panel, offer to show a basic statistical analysis of the data, such as mean, median, maximum, minimum, quartiles, etc.

                              3 votes
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                                Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                              • Publish dashboard panel to standalone webpage

                                So that external users (or a TV monitor) can access a simplified view of data. This could be available without requiring authentication.

                                9 votes
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                                  Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                • More chart types in dashboard

                                  E.g. pie chart, line chart, histogram, etc.

                                  12 votes
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                                    Received (waiting for review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 6 votes
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                                      Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Create report from a search

                                      And leverage work you've already performed when building a report!

                                      5 votes
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                                        Received (waiting for review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 2 votes
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                                          Received (waiting for review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Specify field values in a dynamic search box

                                          Construct the query by typing the field name (which could autocomplete if desired) and the data value. This would avoid skipping around to separate text boxes.

                                          3 votes
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                                            Received (waiting for review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
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