Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Add Categories for Quick picks

    Quick picks are very useful but can easily get out-of-control with a large number of thems. Adding the ability to categorize Quick Picks and allow that functionality during issue submission can greatly improve the user experience.

    2 votes
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      Approved (Timeframe TBD)  ·  4 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to have multiple CLOSE issue token for IEM

      In older version of Issuetrak, there was the abilty to have multiple CLOSE issue tokens to automatically close an issue when replying to an email notification. In the current version you can only have one close issue token.

      1 vote
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        Under Review  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          Waiting for Customer Response  ·  1 comment  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
        • Move the "Email Settings" (for Outgoing Email) in the menu to be located next to "Incoming Email" instead of under System Settings.

          It would be more intuitive to have the settings for Outgoing Email in the same menu location as the settings for Incoming Email.

          1 vote
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          • Screen pop for users without E-mail

            I have a bunch of users that do not have email but need to use Issuetrak. It would be helpful if Issuetrak could alert any new issues or updates through a screen pop in the web browser

            1 vote
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              Received (waiting for review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
            • Make more fields editable on the "Link this Issue to Global Ticket" Submit page, such as Subject, Project, Asset, Subject, UDFs, etc

              Users need to update information on a child issue, to report problems within other areas or with other assets. In some cases, the Global issue may not even have the same information related to the new issue if this is a link only option. My suggestion would be to only lock fields that are cascaded down from the Global Settings.

              3 votes
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                Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
              • Custom Screens by Asset Type in Asset Management

                Ability to create custom screens by asset type in asset management. This will allow additional customizations and expand functionality.

                Same functionality as our current custom screens for issues but for assets.

                Example: Asset Type of Computer has several fields and non-pc types currently have several unused fields. With custom screens functionality for Assets you can remove the fields that are not needed for that Asset Type.

                2 votes
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                • Editing Notes

                  All users can edit other users notes, please look into only admins can edit other users notes or select who can edit others notes.

                  1 vote
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                    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                  • Date filter by quarter

                    Add a date filter of current quarter and last quarter

                    1 vote
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                      Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                    • Dashboard Panel Set up By Group so Management can see issues where the clock is running

                      Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

                      1 vote
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                        Under Review  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                      • Custom Form and Self Service Portal Enhancements

                        Would like to have the ability to clean up custom forms and have the ability for fields to be side by side on the forms. Right now they are stacked horizontally which can lead to a long form depending on the number of fields needed. Would prefer to have a better visually appealing page and a much cleaner less form like presentation for end users submitting requests. The WebForms option is appealing but feel there should be an existing Issuetrak Self Service product available that can be customized without requiring web developer skillset.

                        1 vote
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                          Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                        • expand/collapse or hide/show completed task

                          Ability to quickly hide or show completed tasks. This will improve the users experience with large task groups as they will only be shown tasks that need attention or are pending.

                          An expansion of this would be to hide/show tasks that are not yet available.

                          1 vote
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                            Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                          • Asset Management and AD sync on asset status

                            Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

                            1 vote
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                              Under Review  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability for Open Global Issues to be displayed as a ticker on top of Issuetrak browser window

                              Give end users better visibility into open Global Issues. Is it possible to have a ticker scroll across the top of the main window of Issuetrak browser to display information about a known open Global Issue. Or can we have a static posting of open Global issues in this area to make it easy to see.

                              1 vote
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                                Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                              • Status in lists does not say 'Open'

                                When clicking on dashboard counts the status includes both 'Open' and substatus. However, when using the My Issues page the status does not include substatus.

                                It would help unify the experience if the Status on these type lists just stated substatus because it is already assumed that these type lists only show Open issues.

                                1 vote
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                                  Under Review  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • Dynamic responses based on selection in a UDF field.

                                  We need to use a custom defined field with dropdown values A or B.

                                  If A is chosen we want to display another field with dropdown values 1 and 2

                                  If B is chosen we want to display another field with dropdown values 3 and 4

                                  1 vote
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                                    Approved (Timeframe TBD)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow attachments to be renamed

                                    We rely on screenshots and PDF attachments. But we need to be able to rename to appropriate titles based on the information in the screenshot. Often we receive screenshots from users that are simply named Image1.jpg. We need to be able to rename them inside the ticket.

                                    1 vote
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                                    • When looking at my open Assignments, I want to look at those assigned to me only; not the ones assigned to the group I'm in

                                      I'd like to pull a report solely assigned to me, not the group I'm in. I manage a team and am in that group but only want to look at my assignments if I choose to. This goes along with having the ability to choose what tabs show on the 'My Issues' Page. I want to be able to customize that.

                                      1 vote
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                                        Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I would like the Task Assignee tab and the My Assignee Tab to have the same columns or allow me to choose what columns. .

                                        Allow As Assignee and As Task Assignee to have the same fields showing or allow us to customize those fields. Basically, we'd like the same info in both reports.

                                        1 vote
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                                          Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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