Issuetrak Product Feedback

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  1. Improved reporting for survey module and ability to add them to scheduled reports

    Currently, the reporting aspect for the Survey module seems to be limited. Some of the items that are not outputted are the survey responses, replies, etc. Also when a survey report is created, one can not add it to the scheduled reports list.

    2 votes
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      Approved (Timeframe TBD)  ·  1 comment  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to add User Record UDFs to Custom Screens

      Add the ability for admins to add User Record UDFs (Such as Employee ID, Title, etc.) to Custom Screens.

      2 votes
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        Under Review  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to customize the password reset email message.

        Please add the ability to customize the password reset email message.

        2 votes
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          Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
        • Make the global issue number a link

          Make it so you can select the global issue number and it will automatically link you to that issue page.

          Linked to Global Issue #1800970

          2 votes
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            Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow changing of system font

            One of the changes in version 11.2 was a new font was standardized across the product, however this font is terrible. We would like the ability to change back to the font style prior to version 11.2, or better yet give us the option of several fonts to choose from. Forcing a new font on your customers without giving them the option to use the prior font or choose from a selection of fonts is irresponsible and I can't believe you guys spent time on doing this, rather than actual product improvements.

            1 vote
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              0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →

              Hi Chris,

              I’m sorry to hear that you’re not satisfied with our recent font unification. While I understand your frustration, this change plays a significant role in Issuetrak’s overall user interface/user experience improvements.

              The chosen font, Segoe UI, was developed by Microsoft for digital user interfaces (as its name suggests).

              It may look like a simple change on the surface, but this update to a single font family paves the way for future visual enhancements to the product. An important one being the establishment of a visual hierarchy. This was much more difficult to achieve with the three distinct font families that we’re in the product previously.

              Allowing multiple font options is not currently on our road map, but we have noted your suggestion for future consideration. In the meantime, we are working hard on improving the user experience with our current font offering and continuing to look for ways…

            • Make "My Activities" screen customizable

              Allow Admin User to select what information is displayed and in what order.

              1 vote
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                Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
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                  Under Review  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                  • show or hide notes

                    Allow functionality for Issuetrak Admins to control user's ability to click Show Notes or Hide Notes globally. Currently, we have no feature to disallow collapsing notes, even if the Notes section header is removed from the custom screen.

                    3 votes
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                      Approved (Timeframe TBD)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow more than one asset be assigned to an issue

                      Allow more than one asset be assigned to an issue

                      1 vote
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                      • Add Dashboard panel for Issues that have Next Action unassigned

                        It would be nice to be able to see any Issues that have Next Action unassigned on a Dashboard panel.

                        1 vote
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                          Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                        • 3 votes
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                            Under Review  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                          • Prompt for Current Password on the Change Password page is confusing

                            On the Change Password page to change a user's password, it prompts for "Your current password (to authorize the change)". This can be confusing for admins, as it is sometimes interpreted as asking for the password of the user for which the password is being reset. It would be helpful if the wording more clearly indicated that the current password is the password of the admin that is currently performing the password reset.

                            2 votes
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                            • Collapse Individual Notes

                              It would be helpful to have the ability to collapse each Note in an Issue individually in addition to the existing ability to collapse the entire notes section.

                              2 votes
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                                0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability for user to OPT-OUT from receiving email notifications

                                Ability for user to OPT-OUT from receiving email notifications by replying with a keyword or some other setting, etc.

                                3 votes
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                                  Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                                • ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

                                  ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

                                  1 vote
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                                    Under Review  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                                  • add support for Active Directory Federation Services (ADFS)

                                    Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

                                    2 votes
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                                      Under Review  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                                    • ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                                      ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                                      2 votes
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                                        Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                      • include paperclip attachment in Assets

                                        In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

                                        2 votes
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                                          Under Review  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Option for Auto-Assignment to trigger on change of status or subtype

                                          Auto-Assignment currently only works on submission. This change would allow it to trigger on other conditions such as change of subtypes or status, or any other conditions that may occur.

                                          1 vote
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                                            Under Review  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
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