Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Include a cc field on the email issue "button"

    When emailing an issue using the email issue "button" in the issue, a cc field would be helpful.

    Currently there is no way to cc an issue to someone without placing them in the to address line.

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
        • Have the ability to put user defined fields into custom emails.

          There is currently no way to add a user defined field into a custom outgoing email.

          7 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  1 comment  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
          • Outgoing Email: Adding Carbon Copy or Blind Copy

            In the outgoing email, there should be an option to add recipients as a Carbon Copy or Blind Copy so that they can be notified but not always have to be the primary recipient of the email. This works well for people emailing a ticket but would like to add their supervisor so it is tracked. The other reason is to include someone as a blind recipient so the person receiving the file doesn't necessarily need to know that someone else has been included in the email.

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
            • Email Log

              Email logs are currently kept for 3 days for outgoing and 7 days for incoming. The request is that those variables are configurable by the administrator so that logs can be kept for longer or shorter periods of time. The caveat of disk space is understood.

              8 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (under review)  ·  1 comment  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
              • Don't see your idea?

              Feedback and Knowledge Base