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  1. manual/custom update installer or add a pre-check.

    Pre IssueTrak 10 there was two ways to install/Upgrade IssueTrak. With 10 I only see one option. Can we get this option back? It was easier to update. Each step was nicely laid out nice and rarely had issues.

    The installer has only one option pan in the butt installer. I had to run the installer 9 times and contact IssueTrak support for each issue.

    Or please add to the installer a pre-check. 4 SQL errors, 1 folder error, 1 permissions, 3 errors with no output to the error log. Turned out to be .net issues. Each time had to…

    2 votes
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      Received (under review)  ·  1 comment  ·  Installation/Upgrade  ·  Flag idea as inappropriate…  ·  Admin →
    • Provide OFFICIAL support for high availability clusters

      Although we have setup our new upgraded version of IssueTrak on a high availability cluster (both web server and SQL server), there was no official support for it.

      We needed to rely on in-house expertise in order to achieve it.

      With the increasing number of threats and exploits, plus the inherent responsibility of I.T. to maintain a continuation of business plan, this must be a high priority for IssueTrak if you wish to continue bringing large corporations to your customer base.

      2 votes
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        0 comments  ·  Installation/Upgrade  ·  Flag idea as inappropriate…  ·  Admin →

        We’ve just started looking into this. We’re working on ways to further abstract out the web layer from the persistence layer, and we’re hoping for some significant changes in cluster support later this year.

        Dan

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