Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Exclude users from receiving surveys.

    We have system tickets automatically created every day. We don't want survey invitations to go to these system accounts. Would like to be able to exclude a user from receiving survey invitations. Wondering if this is why out survey responses are so low...because they are being sent to unmanned emails.

    2 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Received (under review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
    • Be able to see who the surveys have been sent to (or by ticket number)

      Our survey responses are very low. We would like to see who the surveys are being sent to, by email address or ticket number.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
      • When closing a ticket, have an option for the tech to send a survey.

        We have a survey sent every 5 tickets closed. We would like the ability to send a survey for a specific ticket.

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
        • Modify Survey E-mail

          Would like to be able to modify the automatic survey e-mail that is generated so that we can remove the second line indicating "the survey was generated as a follow-up to this issue: ***"

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
          • Auto-email of Survey results and better Survey restrictions.

            Add auto-email of Survey results to owner and better Survey restrictions. Have the Survey Module act as a forms builder as well as sending survey request. Surveys should be restricted to certain users and groups. If a Survey is filled out it needs to have the ability to be auto-emailed to the owner.

            5 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
            • Don't see your idea?

            Feedback and Knowledge Base