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  1. Improved reporting for survey module and ability to add them to scheduled reports

    Currently, the reporting aspect for the Survey module seems to be limited. Some of the items that are not outputted are the survey responses, replies, etc. Also when a survey report is created, one can not add it to the scheduled reports list.

    1 vote
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      Approved (Timeframe TBD)  ·  1 comment  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
    • Exclude users from receiving surveys.

      We have system tickets automatically created every day. We don't want survey invitations to go to these system accounts. Would like to be able to exclude a user from receiving survey invitations. Wondering if this is why out survey responses are so low...because they are being sent to unmanned emails.

      2 votes
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        Received (waiting for review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
      • Be able to see who the surveys have been sent to (or by ticket number)

        Our survey responses are very low. We would like to see who the surveys are being sent to, by email address or ticket number.

        1 vote
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          Received (waiting for review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
        • When closing a ticket, have an option for the tech to send a survey.

          We have a survey sent every 5 tickets closed. We would like the ability to send a survey for a specific ticket.

          1 vote
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            Received (waiting for review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
          • Modify Survey E-mail

            Would like to be able to modify the automatic survey e-mail that is generated so that we can remove the second line indicating "the survey was generated as a follow-up to this issue: ***"

            1 vote
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              Received (waiting for review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
            • Auto-email of Survey results and better Survey restrictions.

              Add auto-email of Survey results to owner and better Survey restrictions. Have the Survey Module act as a forms builder as well as sending survey request. Surveys should be restricted to certain users and groups. If a Survey is filled out it needs to have the ability to be auto-emailed to the owner.

              5 votes
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                Received (waiting for review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
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