Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. make an admin option to allow asset user/asset match or no prematching

    It takes our helpdesk to many clicks to add an asset. We fill in the user info on the ticket then the issue info, then the asset. To fill in the asset, we cannot type in the asset name, we have to click the magnify glass, then clear the search, then search for the asset, and then add. We would have less issues and mistakes if we could just fill in the asset name. Maybe make this an option that can be turned on and off.

    5 votes
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    0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. make an admin option to allow asset user/asset match or no prematching

    It takes our help desk to many clicks to add an asset. We fill in the user info on the ticket then the issue info, then the asset. To fill in the asset, we cannot type in the asset name, we have to click the magnify glass, then clear the search, then search for the asset, and then add. We would have less issues and mistakes if we could just fill in the asset name. Maybe make this an option that can be turned on and off.

    1 vote
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    1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. In trakpc, pull the static IP address of the sim card.

    In trakpc, pull the static IP address of the sim card.

    1 vote
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    Under Review  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Operating System Build Numbers

    Currently TrackPC audits an operating system's build number. However, the reported number is too limited to determine, as an example, the specific version of Windows 10.

    All version of Windows 10 begin with 6.2.9200, which is reported by IssueTrak.

    What IssueTrak does not appear to audit is the numbers following, 6.2.9200 such as .17134 (Windows 10, 1803) or .18363 (Windows 10 1909).

    Being the sole person responsible for upgrading Windows 10 from one version to the next for nearly 400 computers, it would be extremely helpful if I could generate a report to display which assets are which build number;…

    2 votes
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    0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. asset module parent sibling relationship- Once connect to Parent, sibling should auto update location to match Parent.

    Asset module parent sibling relationship- Once connect to Parent, sibling should auto update location to match Parent.

    6 votes
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    0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. The search box on the top (issue number/subject line) - allow asset numbers to be seached in it, while in the asset module.

    The search box on the top (issue number/subject line) - allow asset numbers to be seached in it, while in the asset module.

    So when in the asset module, you can do a super quick search for an asset.

    6 votes
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    0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add the option to make some fields required for Assets

    Add the ability to manually select required fields for Assets. Users sometimes don't complete all the fields for Assets and there needs to be a way to require completion for certain fields.

    Reference: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=118370

    5 votes
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    0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. TrakPC does not audit correct NIC

    TrakPC needs to be updated to do one of the following in order to provide an asset history.


    1. Use windows network interface metric to determine which device is the highest priority and if that device is connected audit it. if not connected move on to the next highest priority device and if it is connected audit that NIC. Continue in this loop until a connected device is found or then if no device is found connected audit the highest priority NIC.


    2. As suggested back in 2016 Audit all NICs on the device.


    2 votes
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    Under Review  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. include paperclip attachment in Assets

    In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

    4 votes
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    Under Review  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Custom Screens by Asset Type in Asset Management

    Ability to create custom screens by asset type in asset management. This will allow additional customizations and expand functionality.

    Same functionality as our current custom screens for issues but for assets.

    Example: Asset Type of Computer has several fields and non-pc types currently have several unused fields. With custom screens functionality for Assets you can remove the fields that are not needed for that Asset Type.

    4 votes
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  11. Make the "Installed By" field on the Add Asset page linked to the Users table and searchable.

    Customers might want a way to select a user in their system as the user that installed the asset instead of being required to manually enter the name. It might also help with reporting on assets.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. When submitting an issue and selecting their asset they should see assets assigned only to them not the entire organization.

    When a user is submitting an issue and they are selecting the asset that has the issue it should only search for assets assigned to them and not any other assets. This will make it easier for the user to select the proper asset. Otherwise the user might not select the correct asset and our issue history for that asset will be incorrect.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Some intergration with vendor Warrentees, Scans serial number with hp, provide info purchase and out of warrentee dates

    More integration possibilities with purchase and warrantee dates, currently I go out to hp site give sn and then fill out the dates.'
    Anyway intergraded warrantee Look up

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Grouping assets by Region and location ( Market)

    I would like to assign assets to a region( East, West, Midwest, etc) and further narrow it by market location ( unique market ID). Also when assets are added to an issue, should have the granularity to add asset by chosen category ( Region / Market), such that the issue is recorded against all assets in the particular region or market. This is useful for tracking change management.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Track PC to Capture Driver Info example Intel Ethernet Connection, Driver Provider, Driver Date, Driver Version

    Track PC to Capture Driver Info ( more info from Device Manager)
    example

    for Intel Ethernet Connection,

    Provide Driver Provider, Driver Date, Driver Version

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update the "User Information" section when the assigned User information is updated.

    Currently when a User account is updated, the related fields under the assigned asset's "User Information" section is not updated unless the User is manually re-assigned the asset.

    Reference 99491.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hardware change alerts

    Send alerts when hardware of an audited asset has changed. This would be for RAM, Hard Drive, and other hardware changes.

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Asset Management item display on My Issues Overview

    At times you will have a lot of open issues to do the same thing to multiple computers. Example: "Clear out local temp files" on 50 computers. Unless you put the computer name from the asset record in the title, there is no simple way in the overview/my issue screens to know which computer without opening the issue.

    Using above example, I send 2 people around the office and they hit 35 of the 50 computers and wrote down which computers they did. Now I want them to close only the ones completed so we see what is left. They…

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Change the Label "License Nbr(s)" to "License Key(s)" to

    In the Asset Management section > Software Purchases > Adding a software page, there is a field labeled as "License Nbr(s)". In the Search Software Page the field is labeled as "License Key". To make it less confusing and consistent I believe the "License Nbr(s)" field should be renamed as "License Key(s)".

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. A customer asked me if they could use RFID tag information in the Asset Records.

    RFID information would be helpful to some of our customers to help them track their assets.

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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