Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. add support for Active Directory Federation Services (ADFS)

    Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Under Review  ·  2 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
    • Asset Management and AD sync on asset status

      Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Under Review  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability for MAC users to use AD SSO

        It would be nice for MAC users to have the same experience and have the ability to use AD SSO.

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
          • Bring back Agent template

            Prior to Issuetrak 10, users could create AGENT Templates so that they can easily give their agents the higher permissions. With this being removed in Issuetrak 10, the user now has to create an Issuetrak group with agent permission, then add each user one by one to the group. If the customer has a high number of agents, this can be very time-consuming.

            7 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (waiting for review)  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
            • Need the ability to search Base DN when setting up LDAP

              Need the ability to search Base DN when setting up LDAP.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
              • The ability to use weighted groups for Active Directory Groups

                The ability to use weighted groups for Active Directory Groups. It would be nice be able to set a value for placement it a user exist in more than one group.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                • AD Import

                  Add option to AD Import jobs to allow User object attribute/property filtering or selection so we can import valid user objects. In our case we would like to exclude service accounts or any account that is not an employee or contractor which we set within the Company property.

                  3 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow for a default domain at the login screen for multiple domain setups

                    At the IssueTrak login web page, there should be an option to set the default login domain for multiple domain configurations.

                    It's two less clicks for the end users who are logging into IssueTrak from the largest or most used domain.

                    4 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability for Issuetrak active directory to allow multiple same UserID or usernames such as john.smith

                      In large organizations there are times when there are more than one users that have the same first and last name such as John Smith or Jane Smith. Some of these organizations also have multiple active directory domains. I would like to see Issuetrak have the ability to be able to use and allow multiple users with the same name / UserID

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                      • SAML 2.0 Authentication for Single Sign On

                        We would like to see SAML 2.0 Authentication for Single Sign On to compliment the AD integration.

                        8 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          Received (waiting for review)  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                        • Automatically import photos from Active Directory

                          Better Active Directory integration so Photos can be pulled over.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                          • Don't see your idea?

                          Feedback and Knowledge Base