Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Asset Management and AD sync on asset status

    Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

    1 vote
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      0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability for MAC users to use AD SSO

      It would be nice for MAC users to have the same experience and have the ability to use AD SSO.

      1 vote
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        Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
        • Bring back Agent template

          Prior to Issuetrak 10, users could create AGENT Templates so that they can easily give their agents the higher permissions. With this being removed in Issuetrak 10, the user now has to create an Issuetrak group with agent permission, then add each user one by one to the group. If the customer has a high number of agents, this can be very time-consuming.

          7 votes
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            Received (under review)  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
          • Need the ability to search Base DN when setting up LDAP

            Need the ability to search Base DN when setting up LDAP.

            1 vote
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              Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
            • The ability to use weighted groups for Active Directory Groups

              The ability to use weighted groups for Active Directory Groups. It would be nice be able to set a value for placement it a user exist in more than one group.

              1 vote
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                Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
              • AD Import

                Add option to AD Import jobs to allow User object attribute/property filtering or selection so we can import valid user objects. In our case we would like to exclude service accounts or any account that is not an employee or contractor which we set within the Company property.

                3 votes
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                  Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow for a default domain at the login screen for multiple domain setups

                  At the IssueTrak login web page, there should be an option to set the default login domain for multiple domain configurations.

                  It's two less clicks for the end users who are logging into IssueTrak from the largest or most used domain.

                  4 votes
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                    Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability for Issuetrak active directory to allow multiple same UserID or usernames such as john.smith

                    In large organizations there are times when there are more than one users that have the same first and last name such as John Smith or Jane Smith. Some of these organizations also have multiple active directory domains. I would like to see Issuetrak have the ability to be able to use and allow multiple users with the same name / UserID

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                    • SAML 2.0 Authentication for Single Sign On

                      We would like to see SAML 2.0 Authentication for Single Sign On to compliment the AD integration.

                      7 votes
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                        Received (under review)  ·  2 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                      • Automatically import photos from Active Directory

                        Better Active Directory integration so Photos can be pulled over.

                        1 vote
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                          Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
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