Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Prevent AD from overwriting manually assigned departments with a null value.

    When you are working with teams inside a department, you want to use the department field to separate the issues by the team. You created departments and add users to the departments. Your Active Directory does not recognize these new departments when it checks for Department membership on AD import or on user login. The result is the code does not match the department name in the AD attribute. The code overwrites your manual setting with a null value. This breaks any data segmentation you had set up.

    I would like the manual setting to remain if the Department name…

    2 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  2. add support for Active Directory Federation Services (ADFS)

    Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

    2 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  3. Asset Management and AD sync on asset status

    Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability for MAC users to use AD SSO

    It would be nice for MAC users to have the same experience and have the ability to use AD SSO.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bring back Agent template

    Prior to Issuetrak 10, users could create AGENT Templates so that they can easily give their agents the higher permissions. With this being removed in Issuetrak 10, the user now has to create an Issuetrak group with agent permission, then add each user one by one to the group. If the customer has a high number of agents, this can be very time-consuming.

    7 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  7. Need the ability to search Base DN when setting up LDAP

    Need the ability to search Base DN when setting up LDAP.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  8. The ability to use weighted groups for Active Directory Groups

    The ability to use weighted groups for Active Directory Groups. It would be nice be able to set a value for placement it a user exist in more than one group.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  9. AD Import

    Add option to AD Import jobs to allow User object attribute/property filtering or selection so we can import valid user objects. In our case we would like to exclude service accounts or any account that is not an employee or contractor which we set within the Company property.

    3 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow for a default domain at the login screen for multiple domain setups

    At the IssueTrak login web page, there should be an option to set the default login domain for multiple domain configurations.

    It's two less clicks for the end users who are logging into IssueTrak from the largest or most used domain.

    4 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability for Issuetrak active directory to allow multiple same UserID or usernames such as john.smith

    In large organizations there are times when there are more than one users that have the same first and last name such as John Smith or Jane Smith. Some of these organizations also have multiple active directory domains. I would like to see Issuetrak have the ability to be able to use and allow multiple users with the same name / UserID

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  12. SAML 2.0 Authentication for Single Sign On

    We would like to see SAML 2.0 Authentication for Single Sign On to compliment the AD integration.

    9 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Approved (Timeframe TBD)  ·  8 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  13. Automatically import photos from Active Directory

    Better Active Directory integration so Photos can be pulled over.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Received (waiting for review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base