Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. I want the engineer to be able to select which issue they want from the list.

    I want the engineer to be able to select which issue they want from the list.

    The link I’m talking about is shown at the top of the View Issue screen. It allows the engineer to self-assign that issue to themselves. The only way I could figure out to make that link show up for engineers was to grant them the “Can Assign Issues” permission which is not exactly what I want either.

    You see I want them to be able to self-assign but not be able to just assign issues across the board. I want that power reserved for…

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
    • Workflow Permissions change - restrict viewing of tasks

      Change user permissions so that End Users can be restricted to view only tasks assigned to them and not any tasks assigned to other users for an issue.

      Ref support issue: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=107513

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow modification of password setting email

        Currently, when creating a new account, an email gets sent out saying "Your account has been created, click this link to update your password". This email message is pre-determined and not editable. Create an option to edit the text of this message.

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
        • add logging/reporting for all logins and failed login. Addtionally add logging for password reset requests including IP addr

          Add logging/reporting for all logins and failed login. Report could be emailed or downloaded then imported into a SIEM. Additionally add logging for password reset requests including IP address that requested the password reset.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
          • Send userID in user creation email

            Currently, when a user is created and sent a link to set their password, the email does not inform them of their userID. This makes them contact their support team for their userID. This is not a good practice and causes extra work and headache.

            4 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
            • Include User Id in new account email

              When new user accounts are created, there is an option to allow the user to set their password. However, the email generated after the account is created does not include the user id information.

              Request the default 'new account' email include User Id.

              3 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
              • change required fields for new user creation

                Worked with Comcast and Allison Schneider regarding this feature request.

                Allison asked if Issuetrak has a configuration option to change required fields when adding a caller(specifically, email address). It would be helpful to have a way to change required fields when creating new end users and/or Agents.

                2 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                • add a change password link underneath userid box in user edit. The password boxes were recently removed in new versions of Issuetrak.

                  Existing customers maybe expecting the password boxes and have a difficult time finding the change password link.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Reinstitute the Organization Administrator

                    We would like to see the Organization administrator feature returned to the product. We have a large number of Organizations that are set to private and without the Organizational Admins this puts the responsibility of creating new users on System Admins.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please add a way for self registration to recognize the proper organization of a user.

                      When using the self registration feature there is no way to properly associate the user with an organization. I would suggest adding a field to record the email domain of the organization. Multiple values would be helpful. When the user is added either through self registration or through IEM, then the code could compare this list to the email domain of the newly registered user. If a match is found then the user would be created with the matched organization. If no match is found, the default template organization would be used to create the user.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                      • We would like to see Issue Trak users automatically "activated" instead of having to do it manually.

                        We use AD to integrate with Issue Trak. We frequently deactivate and subsequently activate users in our AD infrastructure but once the itrak sync flags the user as "deactivated" it does not automatically "reactivate" the user once we do in AD.

                        4 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          Received (under review)  ·  2 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create a User Permission History table for Audit purposes

                          Create a new table User Permission History that stores a log of User Permissions.

                          2 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • Licensing - Provide Licensing Model to Support Concurrent Adv Users

                            Provide Provide Licensing Model to Support Concurrent Adv Users. For example, we could create 100 Adv Users, but limit the number of concurrent logged in users to 75% of total. Or just hard code it.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                            • 4 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                              • Separate permissions - Can delete issues and issue related attachments

                                At present, the permission to delete Issues and delete related attachments are combined into one permission. Requesting that these permissions be separated. I have several employees call me and ask for me to delete an attachment for them as I have elected not to provide this permission so that an issue/incident does not get inadvertently deleted.

                                2 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to add several organizations to one user

                                  Please refer to Support Issue # 98390.

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow Menu Options filtered to Organizations/Groups rather than all or nothing

                                    In Administration>System Settings>Menu Options>Add allows you to create a Menu Label, Menu URL, Display, and is Active box.

                                    Currently, when I create a Menu and attach a URL, it is accessible/displayed to all current users including in house staff and our customers.

                                    I would like a (Restrict to) filter similar to how Quick Picks are filtered to Organizations and Groups. That way we can have internal sites we often use added to the menu that our customers don't need to see and our customers could request to add their internal sites for productivity purposes.

                                    5 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow Administrators to edit the Submitted Date of a submitted Issue.

                                      With the "Can modify submitted date when submitting Issues" permission, Users can modify the Submitted Date but provide another Administrator permission to also allow editing after the Issue has been submitted.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can Edit Issues too general - Need more options

                                        Need the ability to limit who can edit which issues. Additional permissions to allow certain users only to edit issues they have either submitted or are assigned. Within my organization we do not want all submitters or all issue assignees the ability to edit issues they did not submit or are assigned to.

                                        3 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to View Only Permission for Projects

                                          Add an additional View Only permission for Projects. Currently, Projects are all or nothing - Add/Edit/View. Need users to view but do not want to provide certain users the ability to add or edit.

                                          2 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base