Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

    ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

    1 vote
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      0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Custom Form and Self Service Portal Enhancements

      Would like to have the ability to clean up custom forms and have the ability for fields to be side by side on the forms. Right now they are stacked horizontally which can lead to a long form depending on the number of fields needed. Would prefer to have a better visually appealing page and a much cleaner less form like presentation for end users submitting requests. The WebForms option is appealing but feel there should be an existing Issuetrak Self Service product available that can be customized without requiring web developer skillset.

      1 vote
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        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to change default location of cursor on the pages

        Ability to change default location of cursor on each of the submit, edit, close, etc. pages

        1 vote
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          Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
        • Add the ability to create custom Display Formats for the My Issues screen

          In addition to the existing Standard and Expanded views, it would be helpful if admins could create customized views to add whatever columns they need to a view.

          4 votes
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            Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
          • Add a Substatus column to the "My Issues" view

            The ability to see the issue substatus from the My Issues view would be very helpful.

            4 votes
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              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
            • Provide auto-fill of name in web form

              In order to limit the number of records for a person, it would be ideal if fields on the web form could do a lookup or autofill in order to minimize the number of different customer records created for the same person.

              2 votes
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                Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
              • I would like to have a way to determine how clickable links display pages.

                Some of the items in Issuetrak appear as pop ups or open new windows. I think it would be great if we allow a user to determine if they want items to appear as pop ups, in a new window, or open as a new tab.

                1 vote
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                  Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow a user to set the default sort order for issues in a list

                  I would like to add a setting to My Settings to allow a user to set the sort order to default to. For example the Dashboard Reports List Sort my Issue Number Ascending as a default, while the My Issues List sorts the information by the Issue Number Descending.

                  4 votes
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                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to choose how the behavior of windows opening when clicking on links, etc.

                    I would like the ability to choose or modify the behavior of how the windows open when clicking on links, etc. in Issuetrak. We are used to the way it was working with Issuetrak versions 9x and when version 10x was released it was totally changed.

                    1 vote
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                      Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • Support for Safari browser

                      Issuetrak should support Safari browser.

                      2 votes
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                        Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • Groups- the "View/Maintain Member List" option is hard to find.

                        Page: Admin_GroupEdit.asp

                        The "View/Maintain Member List" option is tough for new users and new administrators to find. The link needs to stand out on the page a little more than it does.

                        The link is located in the middle of the group edit page between the group record information and the permissions list. This makes it kind of hard to see, especially for new administrators.

                        I think it would be easier to find if it were a little larger and/or bold, or if it were a button instead of clickable text.

                        1 vote
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                          Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                        • Scheduled Reports- make the "add recipient:" link stand out a little more

                          Page: RptSchEdit.asp

                          The "add recipient" link doesn't stand out. Our customers have a hard time finding the link when they create scheduled reports.

                          Instead of clickable text, I would like to see that as a button.

                          1 vote
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                            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Home page

                              Should allow admin to customize the home page to include optional module information such as Asset Name.

                              1 vote
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                                Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                • Please make sure that nomenclature is consistent (end-user vs. End User) across the entire application

                                  Just a suggestion, I would make sure that the nomenclature is consistent (end-user vs. End User) across the entire application so that it helps remove confusion.

                                  3 votes
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                                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Email case and private notes prompt

                                    The email case functionality within IssueTrak is ambiguous when prompting if private notes are to be included or not. Agents just tend to click OK, as it is the default button, and this is bad as it would send private notes to the end user.

                                    Could the message box be changed so that the OK button, the default, DOESN'T send private notes and the user has to consciously press the other button if they want to send private notes?

                                    Private notes being sent to the end user accidentally could be a very big issue. We have to train people heavily…

                                    5 votes
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                                      Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Menu Quick Search/Filter (for admin menus)

                                      Above the menu along the lefthand side, place a field with type-ahead that will allow for search of menu items. As the query is typed, the menu items beneath it will auto-filter to show only those items that match the search. Clearing the filter will cause all menu items to re-populate.

                                      4 votes
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                                        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Stop opening multipe windows

                                        When selecting a ticket a new window pops up. Within that ticket selecting another option a new window pops up. Before I know it I have 5 windows open that I then have to close. Please allow for the window to open in the current tab.

                                        4 votes
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                                          Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
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