Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Create a way to change the Issue Type for multiple Issues at once, such as a link for "Set Issue Type as..." and checkboxes

    Per customer:
    "It would also be helpful to assign issue types this way as well. Checking as many as apply and choosing "Set Issue Type as..." Issues being created by email input all come in as "Unknown" in our organization. Again, having to update the issue type one-by-one on 60 plus issues is not only tedious and time consuming but it's also prone to error because sometimes some get missed and then don't get changed."

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  2. Issue sub types. Add the ability to copy a list of sub types to other issue types.

    We have a list of "Issue Types" that have a common list of sub types. Currently if you need to modify a sub type you have to manually go into each sub type associated with the Issue Type to make the same modification. This is very time consuming.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  3. Would like the ability to use different screens based on Issue sub-types.

    We have begun using the subtypes extensively, but the screen is driven by the Issue Type only. We would like the ability to have different screens per subtype.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow advanced users to change Issue Type/ Sub-type with permission

    We have many end users who submit under the wrong issue type.

    Since only five of us can edit issues, many are closed under the wrong issue type/sub-type. This skews our reporting abilities.

    There should be a singular permission to allow advanced users to edit issue type/sub-type.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add the ability to restrict a specific ticket type from being used to close a ticket

    By default all new tickets come in with "Support Request" as the ticket type. We would like the ability then to prevent tickets being closed under this ticket type, and have our helpdesk choose a valid ticket type (ex. Termination, New Hire, Software, etc.).

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  6. Either make the ability to change Issue Type permission based, or have the ability to make Issue Types private.

    We do not want external users of the system to be able to change the Issue Type because we use Types internally to customize screens. Our preference would be to make the ability to change Issue Types permission-driven (like other fields). If not that, then the ability to make Issue Types 'private' like you can with Quick Picks, etc.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create a custom field type that allows cascade options like issue type

    As a user, I would like to create a second set of fields with dependency, one filtering the options in the second like the current issue type fields.

    4 votes
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    Received (waiting for review)  ·  2 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
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