Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Ability to perform action on completed tasks

    Ability to perform action on completed tasks,

    2 votes
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    2 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  2. Large task lists take too long to update

    Making modifications to large task lists can be burdensome when a large task group might contain several dozen separate tasks, all of which need to be modified. The UI makes this take a long amount of time and I am wondering if anyone has reviewed this and considered making changes to make the process easier.

    1 vote
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    Approved (Timeframe TBD)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  3. API Endpoints for adding Tasks / TaskGroups to Issues

    We've had to abandon the idea of a fully automated workflow to create an issue with many tasks as the API does not support adding tasks to an issue.
    Adding Task groups would be supremely helpful too via the API.

    Selecting a quick pick during issue creation via API would even be a great help.

    3 votes
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    Approved (Timeframe TBD)  ·  2 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add option to allow Unassigned Tasks to be completed by users when "Task Completed By Assignee Only" is turned on.

    Currently, if a site has "Task Completed By Assignee Only" turned on, then users can only complete Unassigned tasks if they have the "Can edit Tasks in Issues" permission, or if they have the "Can assign Tasks" permission and assign the task to themselves first before attempting to complete the task.

    Please add an additional option to the "Task Completed By Assignee Only" option that allows administrators to choose if Unassigned tasks can be completed by users with the "Can be assigned Tasks" permission.

    2 votes
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    Under Review  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can we record the task availabe date time?

    Many times we need to be able to calculate the time to complete a task based on when it was available to be completed to when it was completed. This is a more accurate representation of how long the task sat in a users queue to complete.

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  6. Collapse/Expand when modifying/adding Task Groups

    When navigating to Task Group Lists, the task groups immediately show all the task groups with their individual tasks. This makes it difficult to see what tasks you do or don't have because everything is displayed on the screen, especially, when you have a lot of Task Groups and/or a lot of tasks.
    One very helpful improvement would be to default the Task Group List to always collapsed and allow the user to click and expand the ones they want to see.

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  7. expand/collapse or hide/show completed task

    Ability to quickly hide or show completed tasks. This will improve the users experience with large task groups as they will only be shown tasks that need attention or are pending.

    An expansion of this would be to hide/show tasks that are not yet available.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  8. fix the issue that the --assignedto-- in a task is not updated when an issue is assigned to someone post creation.

    When an issue is created via email or web form, it can be created without being assigned. When the issue is assigned, any tasks set to --assignedto-- should be updated as well.

    1 vote
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    Under Review  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow a task respons of only Yes/No

    I need to limit the task response to Yes or No. Users are marking task with N/A by mistake can causing problems with closing issues.

    1 vote
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  10. Modify Task Text

    When the task is assgined in the email, in the Completed column, the current system posts the hot link question "task complete?". It seems a bit silly to ask a leading question and not a direct question. Suggest to replace this with "Click here when task is completed"

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  11. add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

    add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

    Issuetrak admins have asked for the feature to remove N/A and change the wording of task responses

    2 votes
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    Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to add assets field and / or User Defined field on Tasks

    It would be nice to have the ability to add the assets field to Tasks and / or User Defined Fields.

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide for "Required Date" to be shown on task manager within an issue2

    Allow one to see Required Date for each task in the task manager.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow task Assignment from the task table on this issue

    We find task assignment cumbersome right now. We would like a simpler way to change or add an assigned user to a task directly from the task table on this issue.

    It would be even better if task assignment could come from a business rule or by a larger group of tokens based on the submitting user, user manger, user supervisor.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  15. Auto Asign tasks based on Manger attribute in Active Directory

    I'd like to have the AD sync module pull additional information from a user account such as Manager, Assistant, Secretary, etc and utilize this to build a relationship between a user and their boss, or subordinate. I want this relationship used in the tasks module so an agent can assign a task within a ticket to the submitter boss or subordinate; say for purchase approvals.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  16. Pop up time entry to complete tasks - make this customizable

    System Settings > "Activate Pop Up Time Entry"
    Would like the ability to set a default time setting and adjust field names.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create email reminders for pending tasks

    When a task in a list is assigned to an individual and it has not been completed, there should be settings in IssueTrak that will send email reminders to the task assignee to complete the pending task. These should be customizable in regards to the frequency email reminders are sent and the custom message contained in those reminders.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  18. Location of new tasks for Yes/No/NA tasks: not at end of list!

    When I click on a yes/no task and a new group of tasks is added, it goes on the end of the entire task list. But I really want them to appear right under the Yes/No task I just clicked so they stay "in context". It is painful to manually move them, but I would be satisfied if I could drag and drop them into the right order. Those little arrows that I have to click 10 times to move it are a bad answer.

    12 votes
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    Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  19. Eliminate password prompt (due to issue lock down) when completing tasks in edit mode

    When issue lock down is enable, you are prompted for a password each time a task is completed. This is fine when in the view mode for an issue. However, if the issue is open for edit, you are still prompted on each task and then prompted again when "Update" is pressed. It appears that the task completions don't take effect until you hit "Update" anyway, so eliminate the prompts for passwords on the tasks, which can eliminate a lot of typing when both completing tasks and modifying an issue at the same time.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add a single task on response of Yes/No/NA

    Currently you can only add task groups to the response of Yes/No/NA tasks. If you need to add a single task for one of the responses, you need to create a task group, then add the task to the task group, then add the task group to the task response.

    It would be easier to add either a new or existing task directly to the task response without having to go through the task group.

    9 votes
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    Received (waiting for review)  ·  2 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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