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  1. Custom message section needs 'rich text' abilities!

    When sending a response back to a client or customer through custom messages, it would be nice to include some rich text! Maybe even have the ability to add a photo (logo)!

    3 votes
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      Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
    • To please bring back Courier New font, or any other font that will nicely format AS400 data into the ticket. Also, can you add some emojis?

      To please bring back Courier New font, or any other font that will nicely format AS400 data into the ticket?

      8 votes
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        Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
      • Add more Font Families to the Rich Text Editor, such as Monospace.

        In version 9.9.6, the rich text editor allowed "Courier New" which belongs to the Monospace font family. This font (or family) is no longer available by default in the rich text editor for version 10.x. Although it is supported, to use this font, messages would need to be composed externally, then pasted into the field.

        Suggestion is to add more font variety from different families or the ability for the customer to add more supported fonts for their site in the "Font Family" drop-down field of the rich text editor.

        Ref: 101827

        2 votes
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          Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
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