Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Make more fields editable on the "Link this Issue to Global Ticket" Submit page, such as Subject, Project, Asset, Subject, UDFs, etc

    Users need to update information on a child issue, to report problems within other areas or with other assets. In some cases, the Global issue may not even have the same information related to the new issue if this is a link only option. My suggestion would be to only lock fields that are cascaded down from the Global Settings.

    2 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability for Open Global Issues to be displayed as a ticker on top of Issuetrak browser window

      Give end users better visibility into open Global Issues. Is it possible to have a ticker scroll across the top of the main window of Issuetrak browser to display information about a known open Global Issue. Or can we have a static posting of open Global issues in this area to make it easy to see.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
      • Would like the ability to sort linked issues by issue number in ascending/descending order

        Would like the ability to sort linked issues by issue number in ascending/descending order

        2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
        • global incident should list asset list alongside linked Incidents.

          Linked Incidents list within Global Issues should also list associated asset.

          4 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow drag and drop to create global issues and linked issues.

            I would like to create a global issue by selecting multiple issues from the current view - typically issues assigned to me (either by using a new check box field to select the row, or holding the CTRL key to select multiple rows). Then dragging those rows on to another Issue number. This would make the issue dragged onto global, and link the one's dragged to it.

            3 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability to customize linked issue settings per Global Issue

              I would like to see the ability to change the default linked issue settings per Global. Right now I can only override, which disables all settings. It would be helpful to change those settings per Global issue, dependent upon need.

              2 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
              • Linked issue details rolling up to Global option

                Within in our Organization, the Global issue is our "working" ticket and each linked issue represents the "trouble" tickets. It would be great if there were an option on each Global ticket for the details entered into the linked issues to roll up to global so that we don't have to go into each linked issue to determine if there have been additional details added.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                • add the ticket status for linked tickets to the Global ticket screen

                  It would be really helpful to see the status of a linked ticket within the Global Ticket screen. Right now I have to click on each one to see if it is open or closed.

                  4 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (under review)  ·  1 comment  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability for all users to view Global issue records from "My Issues" page

                    It would be great to give all users the ability to view all Global issues from "My Issues" page (whether users belong to Internal Organization or not) when checkbox for view by "All users in all organizations" is selected.

                    Currently, it is limited to just being listed on the My Issues screen. And only end users in an Internal Org are able to see all of the appropriate(submitted by users in that Internal Org) Global Issues listed as expected.

                    2 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (under review)  ·  1 comment  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow Closed Issues to be linked to a Global Issue

                      We need ability to add Closed issues to a Global Issue. If we find an issue that may need to be pushed out to clients and more than one client has already reported, one open and one closed, we should be able to link it. We have to first reopen the issue, everyone gets an email, add it, reclose it, everyone gets an email. This would save a lot of extra work.

                      5 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to ADD attachments to linked issues via Global Issue

                        Ability to add attachment(s) to linked issues via the main Global Issue.

                        4 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                        • Need to see additional details for global issues.

                          Need to see additional details to determine whether issues should be linked to a global, eg ‘date submitted’; 'submitted by'; ‘assigned to’.

                          Should be able to ‘select all’ for search results vs. clicking each individual issue.

                          Users with non-admin permissions should be able to unlink issues from global after they review the notes in the issue.

                          3 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Received (under review)  ·  2 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                          • Linking Issues with other Issues without escalating to a Global Issue

                            We would like to have the ability to link any issue with another issue but not require it to be escalated as a Global Issue for the entire organization to see it. There are multiple tickets submitted on a similar topic that it would be nice just have the ability to link to one main ticket for ease of monitoring but not have it escalate to a Global Issue status where anyone in the Organization can see.

                            26 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              Received (under review)  ·  2 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                            • Don't see your idea?

                            Feedback and Knowledge Base