Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Move the "Email Settings" (for Outgoing Email) in the menu to be located next to "Incoming Email" instead of under System Settings.

    It would be more intuitive to have the settings for Outgoing Email in the same menu location as the settings for Incoming Email.

    1 vote
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  2. Allow the Follow Up Date to be renamed in the Task Manager

    Renaming the Follow Update will allow me to use calendar reminders and add a follow-up date to the default report columns.

    1 vote
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    Under Review  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. have the ability to disablethe pop up for Clock stopped when putting issue on hold.

    have the ability to disable the pop up for "Clock stopped when putting issue on hold."

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. UserID is not found when logging in or resetting a password

    If UserID is not found when logging in or resetting a password it should inform the user.

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need a forgot UserID link on the login screen.

    Need a forgot UserID link on the login screen. This is usually standard for most internet login pages.

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can we reverse the date warning message to be for future dates and not past dates on a field?

    In our site we have date fields that need to be filled in with past dates. They will never be filled in with future dates. The current pop up message with the warning about the data being in the past creates extra steps for my users when entering the proper data.

    I would like an option on the Date fields to allow the warning message to appear for past or future dates.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Updates needed for the Password Reset Emails

    Password reset messages are hard coded to use the Site Title in the opening message. However, not all customers utilize this field as a Title for their site. Either the messaging should use the Customer ID or it should allow the customer to customize the messaging.

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add ability to make 'As Task Assignee' tab the Home Screen

    In Cloud v10, it'd be great to be able to make the ‘As Task Assignee' tab the home screen (as opposed to 'As Assignee' etc.). This would be particularly handy for some staff who are only assigned Tasks, and not Issues.

    8 votes
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to enter different hours of operation by day to separate weekday/weekend hours

    Currently the only options are 24 hour workday and a set hour. It would be nice to set different times depending on the day.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Multi-Lingual Support

    We are a global company that operates out 8 offices globally. Do you see in the near future providing multi-lingual support? It would be great to see IssueTrak utilize the native language of the user's browser.

    9 votes
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    Received (waiting for review)  ·  3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lock a ticket to prevent other users from making edits while it is being worked.

    We are a fast paced environment that is constantly taking tickets out of the unassigned queue and assigning them to ourselves. We are not fast enough to not step on each others toes. It would be very helpful if the system would not allow you to make edits to a ticket that is currently open by another user.

    23 votes
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    Received (waiting for review)  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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