Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Allow Escalation Business Rules to support Tasks

    Thank you for contacting Issuetrak Support. Escalation Business Rules currently do not support Tasks. This would be a great suggestion to add though to User Voice.

    Ref: Issue #92588

    3 votes
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  2. It would be great if we could have a default email distribution list for an organization

    Sometimes it would be helpful to set email options based on the organization you belong to. For example for one organization the users only want to receive close emails and no others.

    2 votes
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  3. 1 notification email for issues that are "submit and close"

    When a ticket is created using the "submit and close" button, there are two emails generated and sent to the end user. This is too much noise. If this method is used, only one email notification should be sent to the end user.

    3 votes
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  4. Allow users to unsubscribe or opt-out from email notification types

    Present to the user a list of notifications they are subscribed to and allow them to opt out of them.

    4 votes
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  5. Be allowed to change the email notification for sla compliances

    Be allowed to change the email notification for sla compliances, currently it goes out to everyone in group

    5 votes
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  6. Allow a text notificaiton to have a clickable issue number.

    I just talked to a customer who thought that adding a capability to open an issue directly from a text message really made sense to him and his users. I agreed, so I am posting the idea here to see what you think. So lets see what you think of making the issue number in a text message a clickable link to launch Issuetrak.

    1 vote
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  7. Notification email sent when an attachment is added to an issue

    It would be great to receive an email notification when an attachment is added to an issue.

    3 votes
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  8. Reset button for issue labels in custom email notifications

    There should be a Issue Label reset button in custom messages to reset the Issue tag/label in the subject back to what the label reads in the system defaults

    1 vote
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  9. Alert users when character count is being exceeded on the email ticket function.

    We use the email ticket function to send emails internally and externally. Sometimes the emails will not send and we don't know why. There's no error message saying that the character count has been exceeded. This would be very helpful.

    2 votes
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  10. 1 vote
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  11. Allow organization-based email notification branding

    It would be nice to be able to setup branding options in email notifications based on organizations so that they can be more personalized.

    6 votes
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  12. Send image when added to a note.

    Have outgoing email notification include an image if it's added in a note on an Issue.

    3 votes
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  13. be able to create email notification when attachments are added to issue by means of incoming email

    Our company uses the outgoing/incoming emails to allow customers to submit trouble shooting images directly into issuetrak issues. A email notification would be helpful when a customer provides feedback.

    6 votes
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  14. omit issue details when processing incoming emails from replys

    It would be nice if when issuetrak processes incoming emails for attaching to existing issues, that only new information is added as notes and not the issue details that are in the template when you email an issue to a client.

    our company changed the template to be a standardized direction for the customer to capture trouble shooting pictures and its about a page long. when the customer reply's with pictures, those directions are in the note also. it makes the issue notes really long with multiple reply's.

    3 votes
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  15. N

    Notification to submitter or enterer that a destination email has failed delivery because it is the wrong email address system error or whatever the reason.
    Currently this is only available to administrator through the email log which is time efficient way to find out if a submitted issue has not been delivered to all parties.

    3 votes
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  16. For outgoing email, allow the manual changing of sent status and timestamp to force retries on emails

    The system administrator in Issuetrak can view the outgoing email log. If an email is successfully delivered, the RC column has a "0". If there is a problem, it will be a "1". In either case, the "Mailed Date" column will have a timestamp of when the delivery was attempted. Sometimes it would be good to try resending an email that doesn't go through. If the admin interface allowed us to blank out the RC and Mailed Date columns, then the outgoing email process would automatically try sending that email again. Would it be possible to allow us to do…

    2 votes
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  17. Allow email distribution list to be updated when issue is first opened

    When processing a new issue, can you allow the email distribution list to be updated when the issue is first opened before saving and having to go back into it?

    2 votes
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  18. Apply standard organizational and departmental filtering to email sent through the email user settings on the user record

    When I add a user to Issuetrak, I sometimes enable one of the three email settings that sends email to users, get email on submit of unassigned issues, get email on escalation and get email on notes. This then causes email to be sent to the uses regardless of the organization or department they belong to. This will allow one customer to get the email of another customers issues.

    So to make the feature more configurable, it would be very helpful to have a setting to control the email distribution Open would allow operations as it is now, and restricted…

    2 votes
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  19. Provide ability to see who else is receiving a copy of the email.

    Not everyone in our company is logging into IssueTrak. However, most are tied to the system is some way where they have a need to receive updates on a ticket at some time. We use the email distribution function to keep people updated on ticket activity. However, when someone receives an email through the email distribution list, there isn't a way for that person to know who else is receiving updates on this ticket without logging into IssueTrak. To ensure that that the right people are kept in the loop, people end up copying people into their reply email which…

    4 votes
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  20. Capability to specify @'username' in notes for direct notification to user

    Similar to slack, it would be great to be able to specify a users name through an '@username' and that notification would go directly to that user. . . .

    3 votes
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