Issuetrak Product Feedback

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  1. Dashboard Panel Set up By Group so Management can see issues where the clock is running

    Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

    1 vote
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      Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
    • 2 votes
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        Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the customer's name to the report that is displayed when clicking a Count number in the "Available Tasks by Assignee" Dashboard panel

        Reference https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=107331
        This customer suggested that the customer's name be added to this report because it's very inconvenient to need to click the Issue number and open the actual issue in order to see which customer is associated with the task.

        1 vote
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          Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
        • Dashboards that include all issues for an specific Organization

          It should list both Open and Closed Issues.

          2 votes
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            Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
          • Options to turn off x-axis labels

            Allow an option in the dashboard to turn off the label of the x-axis on graphs. Or allow options to go back to 9.3 style dashboard settings

            1 vote
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              Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
            • Add the Target Date to the "My Request" screen.

              The Target Date is one of the most important communication tools for our requesters, but it does not show on the "my request" page. It is something that would really be a good tool for the purpose of prioritizing.

              2 votes
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                Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
              • Bring Issues Window to for front whent window is already open

                This changed after I was upgraded versions to v10 With IE I click on the link on my dashboard of the number of issues it brings up the list of my issues, if I minimize that screen then click on it again, it doesn't bring up the screen, and it used to. SEE ISSUE#100558 with you guys I opened, This is so annoying now, I have to go down to my task bar and find the issues window.

                1 vote
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                  Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                • Merging issues when there are duplicates or more than one customer

                  A easier/faster process for merging issues that have attachments. The current process is ridiculous and too time con

                  18 votes
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                    Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                  • Dashboard graphs should include all agents with 0 open tickets.

                    The dashboard graphs should have an option to include all agents and not just the agents with open tickets.

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                    • Remove the 'E' once an escalated ticket has been acted on

                      The red 'E' in the issue list that you open from the dashboard tells us the ticket has been escalated. However, once a ticket has been acted upon, this E is somewhat irrelevant. We'd like to see the E only for tickets that have been escalated & not yet updated.

                      11 votes
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                        Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                      • Automatic refresh on issue list that is opened from the dashboard

                        We use the issue list that is opened from the dashboard and keep this page up all day long (ex: Tickets next actioned to a particular person). The issue list page has to be manually refreshed to see updates. We'd like to see this page automatically refresh every 5 minutes or so.

                        2 votes
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                          Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to create a Global Dashboard

                          Ability to set a Global Dashboard at the Admin level that would be applied to each user account. Existing Dashboard could remain to create personalized dashboards. Currently each user is responsible for setting up their own dashboard but as the Admin I want the ability to have a Dashboard already created that each user would see.

                          11 votes
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                            Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                          • custom dashboard on the home screen

                            i should be able to customize and fine tune my dashboard to the extent of showing me the below categories: overdue issues for one screen, due today for one screen, due in the coming week or set of days, closed issues, etc (all separate graphs or visualizations)...

                            8 votes
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                              Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow the dashboard reporting to be customizable by dashboard type.

                              allow users to select the datase fields displayed on the report when clicking a dashboard entry...for instance i'd like to add the issue subject to the available tasks by assignee return set.

                              12 votes
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                                Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow Table Driven UDFs on Dashboard

                                We have several UDFs that we keep track of for various tickets. One thing that would be HUGE for us, is the ability to have those UDFs as a panel / widget on our Dashboard, so we could easily pick up issues that had those UDFs on them. For example:

                                A UDF that we use is 'Node' when doing out Telecom trouble shooting. We have about 40 nodes that are part of our cable plant. Right now, I have to make a custom report to pull any 'node' that is an open ticket. It would great if there was a…

                                7 votes
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                                  Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                • Visible show activity on a ticket on the dashboard

                                  WIthout leaving Issuetrak (to view an email) indicate activity on an issue by BOLDING or turning an issue a color to indicate it has had an update

                                  3 votes
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                                    Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please make the issue window larger that pops up from a list that comes from a dashboard item.

                                    When looking at the dashboard, and clicking on an item, you get a list in a new window (DashboardIssueList.asp). When you click on one of the issues on that list, it brings up yet another window that is fairly small -- too small to work from, so we have to resize it. When we're done working that issue, we click on another issue in the list, and we get the small window again. It's a pain to have to keep resizing windows. Could that window be opened to a larger size?

                                    6 votes
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                                      3 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Chat function on Dashboard

                                      Chat function on Dashboard

                                      13 votes
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                                        Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Live data refresh from server / no more page reloads

                                        Right now, the dashboard updates itself by having the browser reload the webpage. This could be improved by background refreshes using AJAX calls to the server.

                                        6 votes
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                                          Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Multiple dashboard pages

                                          Multiple dashboard pages to house sets of dashboard panels. Because sometimes one isn't enough!

                                          10 votes
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                                            Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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