Issuetrak Product Feedback

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  1. Dynamic responses based on selection in a UDF field.

    We need to use a custom defined field with dropdown values A or B.

    If A is chosen we want to display another field with dropdown values 1 and 2

    If B is chosen we want to display another field with dropdown values 3 and 4

    1 vote
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      0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to select Issue/Ticket 'Organisation' based on any part of Organisation Name

      When entering an Issue/Ticket, currently the Organisation name is only selectable if you type the exact first letters of an existing Organisation name. Change so instead Organisations can be searched mid-string for values.
      e.g. Organisation “The Learning Place (GJ Smith)” is currently only selectable if you type 'Th...'. Instead, it should be visible for selection if the user types 'Th..', or 'Lea...', or 'Smi..' etc.

      8 votes
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        4 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the capability to completed tasks through the mobile app.

        A customer would like to have the ability to disable the Details links and the history Links on the issues that they enter or view. This can potentially expose data that they should not be able to view.

        1 vote
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          0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow control of visiblity for built-in fields for users and groups

          Add granularity for permissions for issue fields, such as Priority. If Issuetrak had the ability to control select, edit and view permissions for issue fields it would allow certain information to be kept private. I worked with Amfit inc and they would benefit from having the ability to control the view permissions of a built-in field (Priority, Severity) for certain users.

          2 votes
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            Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
          • Assigned total time

            You need to add a total time by assignment so we can track how long tickets are assigned to different groups that automatically adjust for after hours and weekends.

            1 vote
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              Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability to rename open and closed

              It would be beneficial to have the ability to rename the label for Open and Closed status in Issuetrak.

              1 vote
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                Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
              • Modify the asset search options

                Right now when you add an asset to the field it search by the asset#.

                I would like to be able to modify the field that it search for the asset.

                Instead of looking for the system generated asset# i want to search by the inventory# which is the number that i put on the equipment.

                4 votes
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                  Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                • Have the text editor in the portal accept same input text as email

                  Do not remove text from the input fields on the portal that is allowed to be sent via email. Additionally, do not remove text that was sent via email when the description is edited.

                  Sample of text that is being remove alert(

                  Example:
                  Input:
                  Take a look at the alert(at the top of the screen)

                  Current Resulting Behavior:
                  Take a look at the at the top of the screen)

                  2 votes
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                    Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add a like it for notes

                    I got the idea from our Slack. Users add what slack calls reactions to comments, typically positive. This is similar to facebook's 'like it' or 'thumbs up' (whatever feature...I don't really use facebook).

                    Several popular blogs/support/community forums do the same thing, where they somehow flag a note/comment/response as "Verified Solution/Workaround/Resolution" stuff like that. Attached are a few examples

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                    • Issue Change log visibility without a license

                      Allow the Issue Change log to be a selection on the user or template permissions rather than only available to licensed users.

                      3 votes
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                        Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a field on issues to show quick pick used

                        There is currently no way to determine which quick pick was used when an issue was submitted. Adding this as a field to the database would be helpful in managing quick picks.

                        4 votes
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                          Received (under review)  ·  1 comment  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow admins to modify/hide the "Submit Date" and "time" fields

                          In the interest of keeping the submit screens as minimal as possible for end users, admins should be allowed to move or hide the submit date and time fields from employees submitting cases.

                          Currently these fields are hard-coded into the issue screens and are unable to be modified in any way. We feel it would be very beneficial if we could at least move these fields to the bottom of the submit screen. Ideally, we would like the option to hide these fields from those submitting issues.

                          Finally we are unsure as to why these fields are editable. Thanks!

                          1 vote
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                            Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                          • Dynamic texts field display sizing

                            When viewing an issue the text fields have a relatively small fixed width. Additionally the standard text and RTF editing windows are also relatively small and not dynamic.

                            The Width should be dynamic and the administrator should be able to set a fixed value.

                            The height should be set by the administrator globally.

                            The ability for user to have width/heights settings would also be useful.

                            3 votes
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                              Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                            • It would be helpful to allow a checkbox to dynamically add fields or task to an issue.

                              It would be great if we could respond to a check box on the form, then have the response add fields or task groups to the issue after the response.

                              4 votes
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                                Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                              • Sometimes you have an issue for someone but its sent in by another party(maybe person's supervisor), like a check box and username field

                                Sometimes you have an issue for someone but its sent in by another party(maybe person's supervisor), like a check box to select recorded by, and then once selected another field for user name comes up, and when notifications go out it goes to that other part as well.

                                I have issues that are sumitted by supervisor via email but for another person. Like both copied easily.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow mulitple users to be assigned to an issue.

                                  It would be helpful to be able to assign more than one user to an issue, in some cases some users I have worked with wanted to assign a team of users to work on an issue. By assigning individual users they can add and remove users as needed without needing to change a group membership. In some cases they might assign to a group, but also want to add additional resources on an individual basis to the issue. Using this method instead of task allows a user to see their entire workload in one place.

                                  5 votes
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                                    Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow different ranges of issue numbers to be in the same Issuetrak site.

                                    A customer needs to use one Issuetrak site for three different purposes. For example, one purpose is to do work orders. They need the work orders to be numbered sequentially. Thus they would like to have one range of issue numbers be used for work orders, another range for something else, and a third range for something else.

                                    6 votes
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                                      Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Ability to edit notes and issue description from Issue Edit page

                                      To edit the issue description or a note on an issue, you have to click into a new page from the Issue Edit page. It would be nice to be able to edit these directly from the Issue Edit page.

                                      5 votes
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                                        Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add tagging functionality for issues

                                        Add ability to give issues "tags" (similar to hashtag systems as found on twitter or facebook). Users could organize issues by tags, could allow greater freedom for data collection/structuring/dashboard option.

                                        2 votes
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                                          Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Relative due dates for issues

                                          Have Issuetrak automatically set a date field based on a fixed amount of time after a previously set date.

                                          31 votes
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                                            Received (under review)  ·  2 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
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