Issuetrak Product Feedback

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  1. Can we reorder and/or remove fields from the Search screen? We’d like to remove “Solution”, and move “Site/WBS Code” further up the list.

    A customer wanted to know if there are fields on the search page that could be moved to the top of the page? Can we remove other fields altogether to make the page shorter.

    2 votes
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      Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow UDF fields to remain on search issues

      We would like to be able to add a UDF to a searchable issue and have it remain there as a constant field so it does not need to be added each time we need to createa search on that UDF.

      3 votes
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        Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
      • Is there anyway that instead of showing the Organisation field (which only shows as "customer") we could have the "Location" field show inst

        Is there anyway that when searching for a User in the Submit Issue screen instead of showing the Organisation field (which only shows as "customer" for us) we could have the "Location" field show instead as this is where our actual business names are held?

        2 votes
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          Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow users to user wildcards on the search pages.

          Wildcards on search pages will allow users to enter the starting numbers in an asset record, or allow searches of all users with a beginning letter of W in the last name. This will increase flexibility of the search. This should be added to assets and issues search pages.

          1 vote
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            Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow users to search on multiple criteria on the search pages.

            The current search pages do not allow users to enter more than one value for any criteria on the search pages. Users sometimes need to search multiple criteria or combinations of values at once to get the results they need to

            1 vote
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              Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
            • Search ALL field needs to search ALL fields

              Currently the SEARCH ALL field in the Issue Search page, does NOT search all fields. It only searches the Subject, Notes,or Solution fields for the search criteria. Currently there is no way to search in the issue description field.

              9 votes
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                Received (under review)  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
              • New Menu Item: Saved Searches, Reports and Queries

                Allow for selected users (via permissions) to have a top-level menu option for a dedicated screen page for all their saved searches, queries and reports.

                Going to "My" page, then scrolling through the "My Reports" window is cumbersome. Having a dedicated, protected page for this would be much better.

                I have tried adding the search links to the Menu options, but I don't want end users to see those links (even if they don't work for them).

                A permission based page for that would allow for quicker, cleaner access.

                1 vote
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                  Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                • Add "Show Inactive Users" checkbox to Issue Search Page

                  Add "Show Inactive Users" checkbox to Issue Search Page for following fields:
                  - Submitted By
                  - Entered By
                  - Assigned To
                  - Assigned By
                  - Next Action
                  - Closed By
                  - Project Manager
                  - Task Assigned To

                  The same way as we have a checkbox "Show Inactive Issue Types
                  " next to the Issue Type field on the Search Issues Page

                  Currently if you would like to get a list of issues for example submitted by any inactive user, you would have to create and run a query/report

                  4 votes
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                    Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                  • Issue Search: Add the ability to search disabled users

                    If a user is disabled in the User Maintenance section, you cannot perform a search of any issues submitted by that user with a standard search. It requires a report be created, which is not feasible for all advances users.

                    Like the asset search, there should be a checkbox to enable the search to include disabled users.

                    As it sits, I can't disable old users, only uncheck the "Can log in" box in their profile. I would like to be able to fully disable the accounts and this is the only thing preventing that.

                    4 votes
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                      Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                      • 8 votes
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                          Received (under review)  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                          • Create report from a search

                            And leverage work you've already performed when building a report!

                            5 votes
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                              Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                            • 2 votes
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                                Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                              • Specify field values in a dynamic search box

                                Construct the query by typing the field name (which could autocomplete if desired) and the data value. This would avoid skipping around to separate text boxes.

                                3 votes
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                                  Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    Received (under review)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Better interface for searching issues

                                    The search page has grown to be unwieldy. Specifying just a handful of fields often requires much scrolling and hunting. This interface would benefit from a redesign.

                                    19 votes
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                                      Received (under review)  ·  5 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
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