I suggest you...

Emails to em

Emails to members of a Distribution List receive a subject with "*COPY*" prefixed. Issuetrak is adding this text to the subject line of emails and although Issuetrak allows you to edit both Subject and Body, and the text "*COPY*" does not appeaer in the Custom Message, the emails to Distribution List members always have this prefixed. An improvement could be either adding emails to Distribution List members as additional events in Custom Messages or remove this prefixed text so the emails go out as they've been configured in Custom Messages.

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