I suggest you...

Dashboard Panel Set up By Group so Management can see issues where the clock is running

Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

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