Email Event Evaluation before sending out Notification
Currently email notifications go out based on roles and events that you have selected in the default distribution. This causes multiple notifications on simple actions like adding a note and closing an issue.
- have a process where you can prioritize events over others when multiple simultaneous actions create notifications. Example: prioritize close over note so that when an issue is closed with a note, it will only send out the 'On Close' notification. If an issue escalates and adds a note and closes, perhaps it only sends the 'On Close'.