I suggest you...

Add red/yellow/green color status box next to open issues

red (team done - waiting on solution approval by issue submitter)
yellow (stuck on ticket/ additional assistance needed)
green (working on actively/ no issue so far)

This would enable teams to get an idea of where team members are on tickets and who has capacity to take on new tickets. We often have tickets that were opened and completed months ago, but the issue submitter hasn't given final approval on solution or continues to make small edits. Therefore, it looks like a team member is swamped with tickets when in fact, they have a lot of free time as they are just waiting on others for things. A color status indicator box would be extremely helpful.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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