Add Issue last Status and Substatus change date/time
Add a date/time field fro bot status and sub status last change date time. This would allow us to report on issues that have not changed status in x days.
unfortunately the last activity date changes when notes are added therefore it does not accurately represent how long an issue has had the current status/substatus.
Support was unable to find a way to use the change log to accurately get us a list of issues that were pending since for more than x days using the change log.