Have the ability to put user defined fields into custom emails.
There is currently no way to add a user defined field into a custom outgoing email.
Chad Sheets commented
Much agreed, some of the UDF would speed up review and action time significantly.
The UDFs are great because I can force the submitter to enter the needed data. We need UDF data to also be on the email that gets sent to others who are assigned tasks. I makes it easier and quicker to gather needed items to work on the issue without have to logon first.