I suggest you...

Ability to audit / scan cloned or like equipment using the same motherboard, etc. as separate equipment

Currently the Issuetrak ScanPC/TrakPC audits and determines if an asset is new or existing by attempting to match 4 out of 6 criteria. These criteria are the following and weighted: Service Tag, Bios Version, Computer Name, Mac Address, Motherboard Serial Number, Serial Number.
We have many users that are now building their own workstations / servers using the same / like motherboards. Often times these motherboards are using the same serial numbers, bios versions, motherboard serial numbers, etc. ScanPC / TrakPC sometimes auditing these fields as having the phrase "To be filled by O.E.M" which currently it is also seeing as a match.
Issuetrak has a secondary match feature of matching by Mac Address or Computer Name, however this is automatically disabled when 4 out of 6 criteria are matched.
What happens is that the customer will have several of these assets, but ScanPC / TrakPC thinks that these are all the same asset instead of separate different assets.
We need an ability to scan assets like this or have the ability to turn off the match of 4 out of 6 criteria and have the scanned asset identified using the secondary match.

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    Julian shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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