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Outgoing Email: Adding Carbon Copy or Blind Copy

In the outgoing email, there should be an option to add recipients as a Carbon Copy or Blind Copy so that they can be notified but not always have to be the primary recipient of the email. This works well for people emailing a ticket but would like to add their supervisor so it is tracked. The other reason is to include someone as a blind recipient so the person receiving the file doesn't necessarily need to know that someone else has been included in the email.

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    Chris shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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