Issuetrak Product Feedback

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  1. Add a filter for "Change Type" to Issue Audits>Search Audits

    It would be helpful to have a filter for "Change Type" for when an admin needs to search for a specific type of audit in the Search Issue Audits area.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
  3. Restrict users from selecting past due date on date-picker when entering requests

    We have "date of service" date fields on our requests. These should never be a past-date or current-date, it should always be a future date. We want to restrict users from selecting a past service due date on their requests.

    We would like an option to alert/warn and restrict users.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Collapse/Expand when modifying/adding Task Groups

    When navigating to Task Group Lists, the task groups immediately show all the task groups with their individual tasks. This makes it difficult to see what tasks you do or don't have because everything is displayed on the screen, especially, when you have a lot of Task Groups and/or a lot of tasks.
    One very helpful improvement would be to default the Task Group List to always collapsed and allow the user to click and expand the ones they want to see.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  5. CustomScreen Section Headers

    Allow the ability to customize the section header besides just text would be great. Increase text size, bold, or whether you want the 'Section Headers' centered or aligned right or left.

    On larger screens, the text for section headers is easily lost (see attachment).

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to select future dates by selecting a variable (two weeks) for QPs or Recurring Issues

    One great feature improvement that, I think, could add great value and possibly introduce new ways of using QPs is to add the ability to prefill date fields. Similar to how the search allows you to search by "this week" or "this month" or how schedule reports allow you to specify "biweekly" or "monthly".
    In QuickPicks on the date fields, like 'target date' have the ability to select 'One Week', 'Two Weeks', or 'Next Month'. This way regardless of whatever day a QP is submitted it will auto-populate the 'target date' or whatever date field correctly with the future date…

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
  8. Dashboard module by users and substatus

    Ability to create our own dashboard modules / panels. Currently we need one for users and substatus

    3 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow adding company logo in outgoing messages

    Currently we can add text signature on an outgoing email. There is no option to include our logo. Please include images to be included in outgoing email. Thank you.

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    Approved (Timeframe TBD)  ·  1 comment  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
  11. My Issues page changes to include:

    1 - The ability to create custom tabs that would pull data from a specific query in the report writer.

    2 - The ability to add, remove, re-order columns in the existing tabs.

    1 vote
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    Approved (Timeframe TBD)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add rolling time periods to the list of available conditions for query filters

    This would allow users to easily be able to see data for a specific length of time without needing to always adjust the query filter.

    For example:
    Rolling Week
    Rolling 2 Weeks
    Rolling Month
    Rolling 3 Months
    Rolling Year

    2 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    Approved (Timeframe TBD)  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Special Functions Table info as a token that can be added to Outgoing email

    Add Special Functions Table info as a token that can be added to Outgoing email

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
  15. In the deployment utilities, provide a cleanup utility to remove Services and Scheduled Tasks for old versions.

    The 11.X deployment utilities have no way to automate cleaning up Services and Scheduled Tasks for old versions.

    Please provide a cleanup utility to remove Services and Scheduled Tasks for old versions.

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Installation/Upgrade  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improved reporting for survey module and ability to add them to scheduled reports

    Currently, the reporting aspect for the Survey module seems to be limited. Some of the items that are not outputted are the survey responses, replies, etc. Also when a survey report is created, one can not add it to the scheduled reports list.

    2 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to customize the password reset email message.

    Please add the ability to customize the password reset email message.

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make "My Activities" screen customizable

    Allow Admin User to select what information is displayed and in what order.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  19. show or hide notes

    Allow functionality for Issuetrak Admins to control user's ability to click Show Notes or Hide Notes globally. Currently, we have no feature to disallow collapsing notes, even if the Notes section header is removed from the custom screen.

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Dashboard panel for Issues that have Next Action unassigned

    It would be nice to be able to see any Issues that have Next Action unassigned on a Dashboard panel.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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