Issuetrak Product Feedback

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  1. In the deployment utilities, provide a cleanup utility to remove Services and Scheduled Tasks for old versions.

    The 11.X deployment utilities have no way to automate cleaning up Services and Scheduled Tasks for old versions.

    Please provide a cleanup utility to remove Services and Scheduled Tasks for old versions.

    2 votes
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      Approved (Timeframe TBD)  ·  0 comments  ·  Installation/Upgrade  ·  Flag idea as inappropriate…  ·  Admin →
    • Improved reporting for survey module and ability to add them to scheduled reports

      Currently, the reporting aspect for the Survey module seems to be limited. Some of the items that are not outputted are the survey responses, replies, etc. Also when a survey report is created, one can not add it to the scheduled reports list.

      1 vote
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        Approved (Timeframe TBD)  ·  1 comment  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to customize the password reset email message.

        Please add the ability to customize the password reset email message.

        2 votes
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          Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
        • Make "My Activities" screen customizable

          Allow Admin User to select what information is displayed and in what order.

          1 vote
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            Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
          • show or hide notes

            Allow functionality for Issuetrak Admins to control user's ability to click Show Notes or Hide Notes globally. Currently, we have no feature to disallow collapsing notes, even if the Notes section header is removed from the custom screen.

            3 votes
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              Approved (Timeframe TBD)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
            • Add Dashboard panel for Issues that have Next Action unassigned

              It would be nice to be able to see any Issues that have Next Action unassigned on a Dashboard panel.

              1 vote
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                Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
              • Collapse Individual Notes

                It would be helpful to have the ability to collapse each Note in an Issue individually in addition to the existing ability to collapse the entire notes section.

                2 votes
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                  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability for user to OPT-OUT from receiving email notifications

                  Ability for user to OPT-OUT from receiving email notifications by replying with a keyword or some other setting, etc.

                  3 votes
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                    Approved (Timeframe TBD)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                  • ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                    ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                    2 votes
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                      Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add Categories for Quick picks

                      Quick picks are very useful but can easily get out-of-control with a large number of thems. Adding the ability to categorize Quick Picks and allow that functionality during issue submission can greatly improve the user experience.

                      2 votes
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                        Approved (Timeframe TBD)  ·  4 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
                      • Date filter by quarter

                        Add a date filter of current quarter and last quarter

                        1 vote
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                          Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Custom Form and Self Service Portal Enhancements

                          Would like to have the ability to clean up custom forms and have the ability for fields to be side by side on the forms. Right now they are stacked horizontally which can lead to a long form depending on the number of fields needed. Would prefer to have a better visually appealing page and a much cleaner less form like presentation for end users submitting requests. The WebForms option is appealing but feel there should be an existing Issuetrak Self Service product available that can be customized without requiring web developer skillset.

                          1 vote
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                            Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • expand/collapse or hide/show completed task

                            Ability to quickly hide or show completed tasks. This will improve the users experience with large task groups as they will only be shown tasks that need attention or are pending.

                            An expansion of this would be to hide/show tasks that are not yet available.

                            1 vote
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                              Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                            • Dynamic responses based on selection in a UDF field.

                              We need to use a custom defined field with dropdown values A or B.

                              If A is chosen we want to display another field with dropdown values 1 and 2

                              If B is chosen we want to display another field with dropdown values 3 and 4

                              1 vote
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                                Approved (Timeframe TBD)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                              • When looking at my open Assignments, I want to look at those assigned to me only; not the ones assigned to the group I'm in

                                I'd like to pull a report solely assigned to me, not the group I'm in. I manage a team and am in that group but only want to look at my assignments if I choose to. This goes along with having the ability to choose what tabs show on the 'My Issues' Page. I want to be able to customize that.

                                1 vote
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                                  Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • I would like the Task Assignee tab and the My Assignee Tab to have the same columns or allow me to choose what columns. .

                                  Allow As Assignee and As Task Assignee to have the same fields showing or allow us to customize those fields. Basically, we'd like the same info in both reports.

                                  1 vote
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                                    Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please allow the "Not assigned to you" email to be control by a setting.

                                    When an issue assignment is changed, an email is sent notifying you that the issue is no longer assigned to you. I would like to be able to turn this message off in the site.

                                    I have heard this request from multiple customers over the years.

                                    3 votes
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                                      Approved (Timeframe TBD)  ·  1 comment  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                                    • add location to the My Issues Screen

                                      add location to the My Issues Screen, so that we can organize the screen by location.

                                      4 votes
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                                        Approved (Timeframe TBD)  ·  3 comments  ·  Locations  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          Approved (Timeframe TBD)  ·  0 comments  ·  Locations  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to Import UDF Lists

                                          We have a couple of list type User Defined Fields for which the list needs to tie to what we show in other systems. It would be extremely useful if we could export from those systems and import into IssueTrak rather than manually update.

                                          3 votes
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                                            Approved (Timeframe TBD)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
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