we have thousands of users. Thousands of Issues monthly. When an issue is closed it is considered a resolved ticket. if a user replies we would like to be able to program Issue Trak so that a new ticket is created. Not update the user so they can reply to a closed item and have that ticket reopen nor have a reply fail as the user is not setup to be allowed to reply to a closed ticket

The ability to trigger actions via the task manager. Examples (Clone issuetrak, next action, send email, etc). Currently the only actions available are Change sustatus, close issue, & cancel all tasks.

Allow mass update to change user information (groups, departments, organizations, etc) and more options for updating issue fields (responsible department, user defined fields, subtypes, sub-status, etc)

Per customer:
"It would also be helpful to assign issue types this way as well. Checking as many as apply and choosing "Set Issue Type as..." Issues being created by email input all come in as "Unknown" in our organization. Again, having to update the issue type one-by-one on 60 plus issues is not only tedious and time consuming but it's also prone to error because sometimes some get missed and then don't get changed."

Currently when saving some outputs from the Issue search or Report Writer the output save is not a true excel file but a webpage htm or html file converted to excel.

Making modifications to large task lists can be burdensome when a large task group might contain several dozen separate tasks, all of which need to be modified. The UI makes this take a long amount of time and I am wondering if anyone has reviewed this and considered making changes to make the process easier.

Either in Dashboards or in 'My Issues' add an option to view your issues like a Kanban board. This can use the Issue 'Substatus' for the columns and use issue numbers and subject for the board items. This will allow folks to visualize 'Work In Progress'.

If included, the ability to customize would also be great:
- choose what substatuses are allowed in the view
- change order of the view or use the 'substatus' 'Display Order'
- change colors for substatus columns

The left menu column allows users to navigate the site and select additional options but it's persistance on the screen takes away from the working area of an issue, dashboard, or other screens. I think it would be a great option to have the ability to collapse, minimize, or hide the menu when not being used. If they hover over or click to show it then becomes visible.

The ability to mark user-defined table driven values 'inactive' so they do not show up on Issue Fields but are kept for reporting purposes. For example, we have a user-defined field for "employees". When an employee leaves I cannot remove them from the list or I will lose the history. As a workaround, I move their name to the bottom of the list and put "INACTIVE" in front of their name.

Any user with access to the IssueSearch.asp page can add any UDF in the site to their Issue Search. If it's a List UDF, the user can see all the items in that last in the dropdown. UDFs can contain personal identifiable information, so it would be good if UDFs could be restricted by Organization.
Ref Issue#: 117724

Currently when you click on the "My Issues" link it will default to the "As Submitter" tab for issues that you have submitted. We would like to ability to change and choose which tab to have set as default like the "As Assignee" or "As Next Action", etc.

I would like to request the ability to for Labor Hours through the Issuetrak API

Users tend user use the Solutions field to type in their notes instead of putting their notes into the correct field. It would be helpful if customers had the ability to disable the text field that goes along with the Solutions optional field so that users can choose an option from the Solutions dropdown but not enter additional notes into the Solution text field.

Within the Quick Pick field we should be able to adjust the default size of the Full Description. Additionally, if we find that we generally like the field to be larger we should be able to change the size in settings. This would benefit us if prompts in the Full Description field are cut off by small visible field. End users may not realize they need to scroll down to enter more information. All text should be visible automatically, without any work on the end user's part.

We've had to abandon the idea of a fully automated workflow to create an issue with many tasks as the API does not support adding tasks to an issue.

Adding Task groups would be supremely helpful too via the API.

Selecting a quick pick during issue creation via API would even be a great help.

Many times we need to be able to calculate the time to complete a task based on when it was available to be completed to when it was completed. This is a more accurate representation of how long the task sat in a users queue to complete.

Mistys request from issue116951:

User voice item being entered on Misty's behalf

When viewing an issue and clicking 'Print Preview' the browser provides the printable view but there is a lot of used white space.

Misty advised the unused space should be utilized better. Some ideas are as follows:
-Fields that don't contain anything should be skipped completely
-Print Preview should situate fields more closely together if possible, Instead of it retaining the look and feel of the page view in the browser.

Ability to have Submitter or Assigned To person's department to be shown in the issue page