Issuetrak Product Feedback

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  1. Change default sort order for Issue Searches to Descending instead of Ascending.

    Issue search results are displayed by default in ascending order which causes the oldest issue to show up first in the list. If the user is looking for a recent issue, they may need to scroll through multiple pages of results.
    Ref Issue#: https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=118221

    1 vote
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    Under Review  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  2. We need the ability to have fields where the decimal spaces allowed can be defined past 2 spaces.

    We have fields were rounding to 2 decimal spaces is problematic. We would need possibly 5 spaces. We are hoping the integer UDFs fields would be able to specify the amount of decimals spaces allowed before rounding.

    1 vote
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    Under Review  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  3. Date field Target Date and similar ones should trim spaces before verification

    Currently if an extra space is entered after a date in a date field, the following message will be displayed when attempting to Submit:
    "Target Date not a valid date!"

    It would be good if extra spaces were automatically trimmed from date fields.

    2 votes
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    Under Review  ·  1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. all email recipients should appear in the distribution list

    We need the ability to see everyone that was on the original email. Currently the system only captures the first 'To' email, but there could be multiple emails in the To, and not just in the CC.

    8 votes
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    Under Review  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
  5. TrakPC does not audit correct NIC

    TrakPC needs to be updated to do one of the following in order to provide an asset history.

    1. Use windows network interface metric to determine which device is the highest priority and if that device is connected audit it. if not connected move on to the next highest priority device and if it is connected audit that NIC. Continue in this loop until a connected device is found or then if no device is found connected audit the highest priority NIC.

    2. As suggested back in 2016 Audit all NICs on the device.

    1 vote
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    Under Review  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add option to allow Unassigned Tasks to be completed by users when "Task Completed By Assignee Only" is turned on.

    Currently, if a site has "Task Completed By Assignee Only" turned on, then users can only complete Unassigned tasks if they have the "Can edit Tasks in Issues" permission, or if they have the "Can assign Tasks" permission and assign the task to themselves first before attempting to complete the task.

    Please add an additional option to the "Task Completed By Assignee Only" option that allows administrators to choose if Unassigned tasks can be completed by users with the "Can be assigned Tasks" permission.

    1 vote
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    Under Review  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  7. Notes for Projects

    Add feature to add notes to Projects similar to Issues
    Issue 115878

    1 vote
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    Under Review  ·  2 comments  ·  Projects  ·  Flag idea as inappropriate…  ·  Admin →
  8. implement lightboxes to replace the popups

    Throughout the product, several popups open in different windows. Examples are email issue, date picker, User search from Submit Issue Screen, attempting to close an issue with open tasks, and several others. One problem is that these popups don't always popup center and can easily be missed.

    I think a great improvement would be to replace these popups with lightboxes so that it is always at the center of the screen and dims the background. Once they select what they need, they can move on.

    1 vote
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    Under Review  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  9. Emails to em

    Emails to members of a Distribution List receive a subject with "*COPY*" prefixed. Issuetrak is adding this text to the subject line of emails and although Issuetrak allows you to edit both Subject and Body, and the text "*COPY*" does not appeaer in the Custom Message, the emails to Distribution List members always have this prefixed. An improvement could be either adding emails to Distribution List members as additional events in Custom Messages or remove this prefixed text so the emails go out as they've been configured in Custom Messages.

    1 vote
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    Under Review  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to add User Record UDFs to Custom Screens

    Add the ability for admins to add User Record UDFs (Such as Employee ID, Title, etc.) to Custom Screens.

    2 votes
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    Under Review  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make the global issue number a link

    Make it so you can select the global issue number and it will automatically link you to that issue page.

    Linked to Global Issue #1800970

    2 votes
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    Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    Under Review  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    Under Review  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  14. ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

    ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

    1 vote
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    Under Review  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
  15. add support for Active Directory Federation Services (ADFS)

    Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

    2 votes
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    Under Review  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  16. include paperclip attachment in Assets

    In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

    2 votes
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    Under Review  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to have multiple CLOSE issue token for IEM

    In older version of Issuetrak, there was the abilty to have multiple CLOSE issue tokens to automatically close an issue when replying to an email notification. In the current version you can only have one close issue token.

    1 vote
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    Under Review  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make more fields editable on the "Link this Issue to Global Ticket" Submit page, such as Subject, Project, Asset, Subject, UDFs, etc

    Users need to update information on a child issue, to report problems within other areas or with other assets. In some cases, the Global issue may not even have the same information related to the new issue if this is a link only option. My suggestion would be to only lock fields that are cascaded down from the Global Settings.

    5 votes
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    Under Review  ·  2 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Editing Notes

    All users can edit other users notes, please look into only admins can edit other users notes or select who can edit others notes.

    1 vote
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    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  20. Dashboard Panel Set up By Group so Management can see issues where the clock is running

    Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

    1 vote
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    Under Review  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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