Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Notes for Projects

    Add feature to add notes to Projects similar to Issues
    Issue 115878

    1 vote
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    Under Review  ·  2 comments  ·  Projects  ·  Flag idea as inappropriate…  ·  Admin →
  2. implement lightboxes to replace the popups

    Throughout the product, several popups open in different windows. Examples are email issue, date picker, User search from Submit Issue Screen, attempting to close an issue with open tasks, and several others. One problem is that these popups don't always popup center and can easily be missed.

    I think a great improvement would be to replace these popups with lightboxes so that it is always at the center of the screen and dims the background. Once they select what they need, they can move on.

    1 vote
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    Under Review  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  3. Emails to em

    Emails to members of a Distribution List receive a subject with "*COPY*" prefixed. Issuetrak is adding this text to the subject line of emails and although Issuetrak allows you to edit both Subject and Body, and the text "*COPY*" does not appeaer in the Custom Message, the emails to Distribution List members always have this prefixed. An improvement could be either adding emails to Distribution List members as additional events in Custom Messages or remove this prefixed text so the emails go out as they've been configured in Custom Messages.

    1 vote
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    Under Review  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to add User Record UDFs to Custom Screens

    Add the ability for admins to add User Record UDFs (Such as Employee ID, Title, etc.) to Custom Screens.

    2 votes
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    Under Review  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make the global issue number a link

    Make it so you can select the global issue number and it will automatically link you to that issue page.

    Linked to Global Issue #1800970

    2 votes
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    Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    Under Review  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes
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    Under Review  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  8. ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

    ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

    1 vote
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    Under Review  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
  9. add support for Active Directory Federation Services (ADFS)

    Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

    2 votes
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    Under Review  ·  3 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  10. include paperclip attachment in Assets

    In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

    2 votes
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    Under Review  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option for Auto-Assignment to trigger on change of status or subtype

    Auto-Assignment currently only works on submission. This change would allow it to trigger on other conditions such as change of subtypes or status, or any other conditions that may occur.

    2 votes
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    Under Review  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to have multiple CLOSE issue token for IEM

    In older version of Issuetrak, there was the abilty to have multiple CLOSE issue tokens to automatically close an issue when replying to an email notification. In the current version you can only have one close issue token.

    1 vote
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    Under Review  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make more fields editable on the "Link this Issue to Global Ticket" Submit page, such as Subject, Project, Asset, Subject, UDFs, etc

    Users need to update information on a child issue, to report problems within other areas or with other assets. In some cases, the Global issue may not even have the same information related to the new issue if this is a link only option. My suggestion would be to only lock fields that are cascaded down from the Global Settings.

    3 votes
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    Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Editing Notes

    All users can edit other users notes, please look into only admins can edit other users notes or select who can edit others notes.

    1 vote
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    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dashboard Panel Set up By Group so Management can see issues where the clock is running

    Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

    1 vote
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    Under Review  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  16. Asset Management and AD sync on asset status

    Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

    1 vote
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    Under Review  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability for Open Global Issues to be displayed as a ticker on top of Issuetrak browser window

    Give end users better visibility into open Global Issues. Is it possible to have a ticker scroll across the top of the main window of Issuetrak browser to display information about a known open Global Issue. Or can we have a static posting of open Global issues in this area to make it easy to see.

    1 vote
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    Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Status in lists does not say 'Open'

    When clicking on dashboard counts the status includes both 'Open' and substatus. However, when using the My Issues page the status does not include substatus.

    It would help unify the experience if the Status on these type lists just stated substatus because it is already assumed that these type lists only show Open issues.

    1 vote
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    Under Review  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create a mobile app for issue entry

    Our sales force needs a mobile app developed so that they can enter new issues that are fed into our Issuetrak system. The app doesn't need to provide users with system access, only a way to input new issues.

    2 votes
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    Under Review  ·  0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  20. Emailing non private notes

    Need the capability of having non private notes sent to a user defined field instead of the submitted by field.

    2 votes
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    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
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