Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Ability to add User Record UDFs to Custom Screens

    Add the ability for admins to add User Record UDFs (Such as Employee ID, Title, etc.) to Custom Screens.

    2 votes
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      Under Review  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
    • Make the global issue number a link

      Make it so you can select the global issue number and it will automatically link you to that issue page.

      Linked to Global Issue #1800970

      1 vote
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        Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
      • 2 votes
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          Under Review  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 votes
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            Under Review  ·  0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
          • ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

            ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

            1 vote
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              Under Review  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
            • add support for Active Directory Federation Services (ADFS)

              Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

              1 vote
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                Under Review  ·  2 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
              • include paperclip attachment in Assets

                In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

                2 votes
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                  Under Review  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Option for Auto-Assignment to trigger on change of status or subtype

                  Auto-Assignment currently only works on submission. This change would allow it to trigger on other conditions such as change of subtypes or status, or any other conditions that may occur.

                  1 vote
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                    Under Review  ·  1 comment  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to have multiple CLOSE issue token for IEM

                    In older version of Issuetrak, there was the abilty to have multiple CLOSE issue tokens to automatically close an issue when replying to an email notification. In the current version you can only have one close issue token.

                    1 vote
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                      Under Review  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                    • Make more fields editable on the "Link this Issue to Global Ticket" Submit page, such as Subject, Project, Asset, Subject, UDFs, etc

                      Users need to update information on a child issue, to report problems within other areas or with other assets. In some cases, the Global issue may not even have the same information related to the new issue if this is a link only option. My suggestion would be to only lock fields that are cascaded down from the Global Settings.

                      3 votes
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                        Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • Editing Notes

                        All users can edit other users notes, please look into only admins can edit other users notes or select who can edit others notes.

                        1 vote
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                          Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                        • Dashboard Panel Set up By Group so Management can see issues where the clock is running

                          Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

                          1 vote
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                            Under Review  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                          • Asset Management and AD sync on asset status

                            Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

                            1 vote
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                              Under Review  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability for Open Global Issues to be displayed as a ticker on top of Issuetrak browser window

                              Give end users better visibility into open Global Issues. Is it possible to have a ticker scroll across the top of the main window of Issuetrak browser to display information about a known open Global Issue. Or can we have a static posting of open Global issues in this area to make it easy to see.

                              1 vote
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                                Under Review  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                              • Status in lists does not say 'Open'

                                When clicking on dashboard counts the status includes both 'Open' and substatus. However, when using the My Issues page the status does not include substatus.

                                It would help unify the experience if the Status on these type lists just stated substatus because it is already assumed that these type lists only show Open issues.

                                1 vote
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                                  Under Review  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • Create a mobile app for issue entry

                                  Our sales force needs a mobile app developed so that they can enter new issues that are fed into our Issuetrak system. The app doesn't need to provide users with system access, only a way to input new issues.

                                  2 votes
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                                    Under Review  ·  0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Emailing non private notes

                                    Need the capability of having non private notes sent to a user defined field instead of the submitted by field.

                                    2 votes
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                                      Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Have the ability to turn off the ability to allow end users to email

                                      Have the ability to turn off the ability to allow end users to email. This way sensitive information does not leave the system.

                                      1 vote
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                                        Under Review  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • fix the issue that the --assignedto-- in a task is not updated when an issue is assigned to someone post creation.

                                        When an issue is created via email or web form, it can be created without being assigned. When the issue is assigned, any tasks set to --assignedto-- should be updated as well.

                                        1 vote
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                                          Under Review  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Chat Tool Enhancement Request

                                          Enhance the Chat tool to pull computer name and IP address information like it currently does for browser platform, OS and GPS location.

                                          This would be incredibly helpful.

                                          1 vote
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                                            Under Review  ·  0 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
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