Issuetrak Product Feedback

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  1. Close an issue when all tasks are marked complete

    It would be nice to have an option associated with tasks that would give us the ability to have Issues closed when all tasks are complete.

    4 votes
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      Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to View Only Permission for Projects

      Add an additional View Only permission for Projects. Currently, Projects are all or nothing - Add/Edit/View. Need users to view but do not want to provide certain users the ability to add or edit.

      2 votes
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        Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
      • Projects need to have the task mamager added to the to record milestones

        Currently we create a separate issue to record the milestones or task that must be completed to finish a project. It would be helpful to add the task manager to the project so the milestones could be viewed from the project record instead of in a separate issue. This would also allow IssueTrak to provide a calculated completion percentage on the project record.

        7 votes
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          Received (under review)  ·  0 comments  ·  Projects  ·  Flag idea as inappropriate…  ·  Admin →
        • I would like to set the Class based on entries to the Issue Type.

          It would be helpful to have the Class set based on the Issue Type entered in the site

          4 votes
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            Received (under review)  ·  0 comments  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • Reporting on Time of Day and Day of the Week issues are coming in.

            It would be great to be able to get an idea what days and time are the busiest so that we can properly allocate our resources.

            Maybe once it's available we can expand the report against different issue types.

            3 votes
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              Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
              • please default the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

                efault the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

                9 votes
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                  Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to Specify the Time of Day that Scheduled Reports Are Sent

                  Currently our scheduled reports are all sent at 4:00 AM on the scheduled day, but we would like to be able to specify the time of day they are sent in order to maximize visibility.

                  9 votes
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                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow reports to prompt the user for 1 or more query value(s)

                    Let's say that you have a report written that displays issue data for all organizations using several query filters (step 2). But, you want to run that report and display data for only one organization. Currently, you must create a new report for each separate organization that you want to run the report for. This means coping the query and adding a query filter for each organization.

                    Ideally, the report would prompt the user running the report to identify which organization(s) to include in the report. This requires only one query and one report.

                    26 votes
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                      Received (under review)  ·  5 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                    • Asset Management item display on My Issues Overview

                      At times you will have a lot of open issues to do the same thing to multiple computers. Example: "Clear out local temp files" on 50 computers. Unless you put the computer name from the asset record in the title, there is no simple way in the overview/my issue screens to know which computer without opening the issue.

                      Using above example, I send 2 people around the office and they hit 35 of the 50 computers and wrote down which computers they did. Now I want them to close only the ones completed so we see what is left. They…

                      3 votes
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                        Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • Assign tasks to and complete tasks from external services via API calls

                        Issuetrak could assign tasks to external systems via web hooks and API calls, and the external system could notify Issuetrak that the task had been completed via a similar interface method.

                        6 votes
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                          Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add the ability to import data into Issuetrak from the UI

                          Have the ability to import data from the UI. Importing items such as users, orgs, issues possibly. Might be nice to have an option to request an Excel spreadsheet with instructions and formatted right to enter data to be imported.

                          18 votes
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                            Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                          • It would be great if we could have a default email distribution list for an organization

                            Sometimes it would be helpful to set email options based on the organization you belong to. For example for one organization the users only want to receive close emails and no others.

                            2 votes
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                              Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                            • For outgoing email, allow the manual changing of sent status and timestamp to force retries on emails

                              The system administrator in Issuetrak can view the outgoing email log. If an email is successfully delivered, the RC column has a "0". If there is a problem, it will be a "1". In either case, the "Mailed Date" column will have a timestamp of when the delivery was attempted. Sometimes it would be good to try resending an email that doesn't go through. If the admin interface allowed us to blank out the RC and Mailed Date columns, then the outgoing email process would automatically try sending that email again. Would it be possible to allow us to do…

                              2 votes
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                                Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow users to unsubscribe or opt-out from email notification types

                                Present to the user a list of notifications they are subscribed to and allow them to opt out of them.

                                3 votes
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                                  Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                • N

                                  Notification to submitter or enterer that a destination email has failed delivery because it is the wrong email address system error or whatever the reason.
                                  Currently this is only available to administrator through the email log which is time efficient way to find out if a submitted issue has not been delivered to all parties.

                                  3 votes
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                                    Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                  • omit issue details when processing incoming emails from replys

                                    It would be nice if when issuetrak processes incoming emails for attaching to existing issues, that only new information is added as notes and not the issue details that are in the template when you email an issue to a client.

                                    our company changed the template to be a standardized direction for the customer to capture trouble shooting pictures and its about a page long. when the customer reply's with pictures, those directions are in the note also. it makes the issue notes really long with multiple reply's.

                                    3 votes
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                                      Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow User Record UDF Tokens in Outgoing Custom Messages

                                      In addition to the default tokens already available, add any User Record UDF as tokens so they can be inserted into outgoing email notifications.

                                      For instance, when using the "email issue" Event, it would be useful to be able to include User Record UDF fields for external customers who may not have access to the Issuetrak site and rely mainly on email notifications.

                                      Submitted from Issue # 96192.

                                      4 votes
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                                        Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Please do not show the private note option to users who use email issue and do not have the ability to user private notes.

                                        When a user clicks email issue they get a prompt to add private notes to the body of the email or not. Users who do not have the ability to user private notes should not be presented with the option to include private notes. No mater what if the user does not have the ability to view the notes, then the private notes are not added to the email body.

                                        4 votes
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                                          Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Holiday / Inclement weather message for outgoing email

                                          Ability for Issuetrak program to switch to a customizable email message whenever there is a special event such as Holiday, Inclement weather, etc. instead of using the standard email message.

                                          7 votes
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                                            Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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