Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add more Font Families to the Rich Text Editor, such as Monospace.

    In version 9.9.6, the rich text editor allowed "Courier New" which belongs to the Monospace font family. This font (or family) is no longer available by default in the rich text editor for version 10.x. Although it is supported, to use this font, messages would need to be composed externally, then pasted into the field.

    Suggestion is to add more font variety from different families or the ability for the customer to add more supported fonts for their site in the "Font Family" drop-down field of the rich text editor.

    Ref: 101827

    2 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
    • Home page

      Should allow admin to customize the home page to include optional module information such as Asset Name.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • Knowledge base reports or query

        Have a way to get reports or create a query on the how often articles are used in the knowledge base

        3 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Bring back Agent template

              Prior to Issuetrak 10, users could create AGENT Templates so that they can easily give their agents the higher permissions. With this being removed in Issuetrak 10, the user now has to create an Issuetrak group with agent permission, then add each user one by one to the group. If the customer has a high number of agents, this can be very time-consuming.

              4 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (under review)  ·  1 comment  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow Events to be added within the Issue and it automatically Create an Event

                Currently you have to create a Calendar event and reference the Issue # then the event is populated on your issue #. It would be awesome to create an event as your filling out the form and it automatically update your event Calendar.

                2 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (under review)  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                • Query Creation: Ability to run bi-weekly reports

                  It would be great if we could have an option to create queries on a bi-weekly.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to drag and drop attachments from an email in Outlook

                    Files can only be dragged and dropped from the desktop or a folder. It would be very helpful if we could simply drag/drop an attachment from an email directly into IssueTrak.

                    Ticket 101467

                    5 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Exclude users from receiving surveys.

                      We have system tickets automatically created every day. We don't want survey invitations to go to these system accounts. Would like to be able to exclude a user from receiving survey invitations. Wondering if this is why out survey responses are so low...because they are being sent to unmanned emails.

                      2 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Received (under review)  ·  0 comments  ·  Surveys  ·  Flag idea as inappropriate…  ·  Admin →
                      • Be able to see who the surveys have been sent to (or by ticket number)

                        Our survey responses are very low. We would like to see who the surveys are being sent to, by email address or ticket number.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • When closing a ticket, have an option for the tech to send a survey.

                          We have a survey sent every 5 tickets closed. We would like the ability to send a survey for a specific ticket.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add Task Assigned to Substatus Rules

                            Is it possible to add an event for when a task is assigned?

                            Currently I can't use the substatus rules for what we want because the Assign event only seems to work for when an issue is assigned to an agent.
                            I need to be able to change the substatus when a task is assigned to an engineer.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              Received (under review)  ·  0 comments  ·  Status/Substatus  ·  Flag idea as inappropriate…  ·  Admin →
                            • Update report export to modern file type

                              Would be great if we could get exported reports to use a more modern file type (.XLSX vs .XLS). .XLSX has been around since Office 2007. Our security policies are having issues with the older file types. Have to go through a bunch of steps to open and be able to manipulate the data. Thanks

                              3 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • Make "First Call Resolution" an editable field anytime and not just on the close screen.

                                "First Call Resolution" should be an editable field at any time during the life of the issue, not just on the close screen. This would benefit those of us who set up automation rules for closures because we can click the box when editing. If the issue closes during automation we lose that functionality.

                                11 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add "Assign Group Member" to email subject when group is taken off as assigned to on issue

                                    Currently when a group is assigned an issue the members of the group receive an email notification informing them they have been assigned an issue because they are a member of the group. This does not happen when the group is no longer assign the issue.

                                    3 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      Received (under review)  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Completed tasks that show in email notifications should also show what the user chose; Yes, No or NA.

                                      Currently, email notifications show "Completed On", but it would be helpful to see what the user chose; Yes, No or NA.

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • We would like to be able report on the average time per assignee and next action for last action.

                                        We would like to be able report on the average time per assignee and next action for last action. Based on a period of time we should be able to see how long it takes between updates for tickets. Maybe a last activity history added to the issue change log.

                                        2 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Auto Asign tasks based on Manger attribute in Active Directory

                                          I'd like to have the AD sync module pull additional information from a user account such as Manager, Assistant, Secretary, etc and utilize this to build a relationship between a user and their boss, or subordinate. I want this relationship used in the tasks module so an agent can assign a task within a ticket to the submitter boss or subordinate; say for purchase approvals.

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 22 23
                                          • Don't see your idea?

                                          Feedback and Knowledge Base