Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Chat Tool Enhancement Request

    Enhance the Chat tool to pull computer name and IP address information like it currently does for browser platform, OS and GPS location.

    This would be incredibly helpful.

    1 vote
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      Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Would like the ability to sort linked issues by issue number in ascending/descending order

      Would like the ability to sort linked issues by issue number in ascending/descending order

      1 vote
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        Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the capability to completed tasks through the mobile app.

        Renaming the Follow Update will allow me to use calendar reminders and add a follow-up date to the default report columns.

        1 vote
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          Received (under review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
        • Can you add a dataset so a report can be generated listing restricted items in Issuetrak

          There are a couple of configuration datasets in the Report Writer. Can you add one that list all restricted items, Tasks Groups, Quick Picks, Issue Types, and Knowledge Base Articles? The output should include the name of the item, the type of item and the list of restricted groups and organizations.

          1 vote
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            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • Tiered Quick Pick selection

            -Add Ability to select an initial Quick Pick type, e.g. HR
            -The next dropdown would allow the user to select from the list of HR quickpicks.
            -Similar to how Subtypes function
            -Feature request was originally mentioned by Regenstrief Institute

            1 vote
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              Received (under review)  ·  0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
            • format on-demand reporting

              Adding the same formatting look or more options around standard formatting for on-demand reporting as what is available in the scheduled reporting. Submitted as a issue and attached a image
              https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=111777

              2 votes
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                Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
              • Add user to email distribution of an issue on email issue

                A checkbox that will allow you to select whether you want the recipients of email issue added to the distribution list of that issue.

                1 vote
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                  Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Email Event Evaluation before sending out Notification

                  Currently email notifications go out based on roles and events that you have selected in the default distribution. This causes multiple notifications on simple actions like adding a note and closing an issue.

                  Suggestion:
                  - have a process where you can prioritize events over others when multiple simultaneous actions create notifications. Example: prioritize close over note so that when an issue is closed with a note, it will only send out the 'On Close' notification. If an issue escalates and adds a note and closes, perhaps it only sends the 'On Close'.

                  1 vote
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                    Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow a task respons of only Yes/No

                      I need to limit the task response to Yes or No. Users are marking task with N/A by mistake can causing problems with closing issues.

                      1 vote
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                        Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                      • When an issue is closed can you delete an active reminders or calendar events.

                        When an issue is closed, I would like to see an option to delete any Calendar events or reminders.

                        1 vote
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                          Received (under review)  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                        • Have an opiton for an ad hoc due date/time on issues

                          We'd like to be able to manually set a due date/time on an issue. This time may vary and could be a few hours or maybe a few days depending on the issue. We'd like a field where we could manually select a date and time as a due date for an update on the ticket.

                          Business/escalation rules would not work as we want to be able to set a different date/time for each issue depending on the circumstances of that issue

                          1 vote
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                            Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                          • Please allow the "Not assigned to you" email to be control by a setting.

                            When an issue assignment is changed, an email is sent notifying you that the issue is no longer assigned to you. I would like to be able to turn this message off in the site.

                            I have heard this request from multiple customers over the years.

                            3 votes
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                              Received (under review)  ·  1 comment  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                            • Include a cc field on the email issue "button"

                              When emailing an issue using the email issue "button" in the issue, a cc field would be helpful.

                              Currently there is no way to cc an issue to someone without placing them in the to address line.

                              2 votes
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                                Received (under review)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                              • Make the Special Function Table as a Custom Message Token for notifcations

                                Several customers use the Special Function table to store valuable issue information. Most of our customers that use the Special Function Table would like to include the information from it in their email notifications. I'd like to see a special function token in Custom Messages that adds the first 5 fields from the special function table to a notification.

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                • add location to the My Issues Screen

                                  add location to the My Issues Screen, so that we can organize the screen by location.

                                  4 votes
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                                    Received (under review)  ·  0 comments  ·  Locations  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                    • Calendar Event Recurring option

                                      It would be great if the Calendar event had a recurring feature like MS Office, for recurring backups, etc... would be nice if the event actually created the ticket. Then the IssueTrak admin could set the auto assign based on Request type or Sub type.

                                      2 votes
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                                        Received (under review)  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Increase Knowledgebase article edit window height

                                        We have several large knowledge base articles, and with an edit window that only shows about 7 lines of text, it is cumbersome to edit these articles.

                                        Would like to see the ability to expand the height of the edit window that used to exist in previous versions of IssueTrak.

                                        1 vote
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                                          Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Make the "Installed By" field on the Add Asset page linked to the Users table and searchable.

                                          Customers might want a way to select a user in their system as the user that installed the asset instead of being required to manually enter the name. It might also help with reporting on assets.

                                          1 vote
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                                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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