Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Dashboard Panel Set up By Group so Management can see issues where the clock is running

    Be able to see on the Dashboard, Tickets where the Clock is actively running. This lets management know what their employees are working on at any given time, or if a clock has been left running in error. It would be nice to view this directly from the dashboard. This could be an available dashboard panel and could be set up by groups. The admin can set up numerous groups then management select a group and view tickets where the clock is running and see what their staff is working on. This would be a huge time saver for management.

    1 vote
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      Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
    • Custom Form and Self Service Portal Enhancements

      Would like to have the ability to clean up custom forms and have the ability for fields to be side by side on the forms. Right now they are stacked horizontally which can lead to a long form depending on the number of fields needed. Would prefer to have a better visually appealing page and a much cleaner less form like presentation for end users submitting requests. The WebForms option is appealing but feel there should be an existing Issuetrak Self Service product available that can be customized without requiring web developer skillset.

      1 vote
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        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • expand/collapse or hide/show completed task

        Ability to quickly hide or show completed tasks. This will improve the users experience with large task groups as they will only be shown tasks that need attention or are pending.

        An expansion of this would be to hide/show tasks that are not yet available.

        1 vote
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          Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Asset Management and AD sync on asset status

          Provide the ability for a device marked as inactive in AD to then replicate to mark that same asset as inactive in Issuetrak.

          1 vote
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            Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability for Open Global Issues to be displayed as a ticker on top of Issuetrak browser window

            Give end users better visibility into open Global Issues. Is it possible to have a ticker scroll across the top of the main window of Issuetrak browser to display information about a known open Global Issue. Or can we have a static posting of open Global issues in this area to make it easy to see.

            1 vote
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              Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
            • Status in lists does not say 'Open'

              When clicking on dashboard counts the status includes both 'Open' and substatus. However, when using the My Issues page the status does not include substatus.

              It would help unify the experience if the Status on these type lists just stated substatus because it is already assumed that these type lists only show Open issues.

              1 vote
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                Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Dynamic responses based on selection in a UDF field.

                We need to use a custom defined field with dropdown values A or B.

                If A is chosen we want to display another field with dropdown values 1 and 2

                If B is chosen we want to display another field with dropdown values 3 and 4

                1 vote
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                  Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow attachments to be renamed

                  We rely on screenshots and PDF attachments. But we need to be able to rename to appropriate titles based on the information in the screenshot. Often we receive screenshots from users that are simply named Image1.jpg. We need to be able to rename them inside the ticket.

                  1 vote
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                    Received (under review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                  • When looking at my open Assignments, I want to look at those assigned to me only; not the ones assigned to the group I'm in

                    I'd like to pull a report solely assigned to me, not the group I'm in. I manage a team and am in that group but only want to look at my assignments if I choose to. This goes along with having the ability to choose what tabs show on the 'My Issues' Page. I want to be able to customize that.

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                    • I would like the Task Assignee tab and the My Assignee Tab to have the same columns or allow me to choose what columns. .

                      Allow As Assignee and As Task Assignee to have the same fields showing or allow us to customize those fields. Basically, we'd like the same info in both reports.

                      1 vote
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                        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          Received (under review)  ·  1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create a mobile app for issue entry

                          Our sales force needs a mobile app developed so that they can enter new issues that are fed into our Issuetrak system. The app doesn't need to provide users with system access, only a way to input new issues.

                          2 votes
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                            Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              Received (under review)  ·  0 comments  ·  Solutions  ·  Flag idea as inappropriate…  ·  Admin →
                            • Edit Fields that Display in the List of Tickets for an Assignee

                              Right now, when you open a specific list of tickets by Assignee, a predefined set of fields displays (Request #, Status, Opened, Submitted By, Organization, Assigned To, Next Action, Subject, Priority, Severity, Request Type, Last Activity). It would be great it we could customize the fields that display in the lists.

                              2 votes
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                                Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                              • Emailing non private notes

                                Need the capability of having non private notes sent to a user defined field instead of the submitted by field.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                • adding another caller field, like alternate caller

                                  we always have people calling in for other people. We would like to capture this information, with a field that auto grabs the history like caller and location does.

                                  2 votes
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                                    Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Making the seach page customizable

                                    be able to customize the search field. This way you do not need to have such a long page, and you can add your custom created fields

                                    1 vote
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                                      Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Have the ability to turn off the ability to allow end users to email

                                      Have the ability to turn off the ability to allow end users to email. This way sensitive information does not leave the system.

                                      1 vote
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                                        Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • email templates different by Organization

                                        Have the ability to have different out going email templates by Organization. This way it would allow a standard signature block by organization.

                                        3 votes
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                                          Received (under review)  ·  0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to select Issue/Ticket 'Organisation' based on any part of Organisation Name

                                          When entering an Issue/Ticket, currently the Organisation name is only selectable if you type the exact first letters of an existing Organisation name. Change so instead Organisations can be searched mid-string for values.
                                          e.g. Organisation “The Learning Place (GJ Smith)” is currently only selectable if you type 'Th...'. Instead, it should be visible for selection if the user types 'Th..', or 'Lea...', or 'Smi..' etc.

                                          8 votes
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                                            Received (under review)  ·  4 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
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