Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Screen pop for users without E-mail

    I have a bunch of users that do not have email but need to use Issuetrak. It would be helpful if Issuetrak could alert any new issues or updates through a screen pop in the web browser

    1 vote
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      Received (waiting for review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Make the "Installed By" field on the Add Asset page linked to the Users table and searchable.

      Customers might want a way to select a user in their system as the user that installed the asset instead of being required to manually enter the name. It might also help with reporting on assets.

      1 vote
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        Received (waiting for review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to change / modify Escalation notifications

        Ability to change the word / label "Escalations" on the escalation email notifications that are sent out, to another name, label, etc.

        2 votes
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          Received (waiting for review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
        • In queries, add a filter to return only Linked Issues that are linked to a specific Global Issue number.

          There is no way to create a report that shows only Linked Issues that are linked to one specific Global Issue.

          3 votes
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            Received (waiting for review)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to sort attachments when viewing on an issue

            Ability to sort attachments when viewing on an issue such as by name, size, etc.

            2 votes
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              Received (waiting for review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
            • See issue type on Unassigned queue

              I would like Unassigned queue to be customizable, in particular I would like to see Issue type and Customer type on the screen.

              1 vote
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                Received (waiting for review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Add the ability to create custom Display Formats for the My Issues screen

                In addition to the existing Standard and Expanded views, it would be helpful if admins could create customized views to add whatever columns they need to a view.

                4 votes
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                  Received (waiting for review)  ·  2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Add a Substatus column to the "My Issues" view

                  The ability to see the issue substatus from the My Issues view would be very helpful.

                  4 votes
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                    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to use group table values in screens

                    Currently building duplicate UD table. Functionality to include the ability to access AD info for use with outlook

                    1 vote
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                      Received (waiting for review)  ·  0 comments  ·  Groups  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide auto-fill of name in web form

                      In order to limit the number of records for a person, it would be ideal if fields on the web form could do a lookup or autofill in order to minimize the number of different customer records created for the same person.

                      2 votes
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                        Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow the labels for the Notes fields to be customized

                        There is a need to have different note fields be available / visible by user type. Right now the only way to distinguish which groups the notes are associated is by using a section bar. It would be easier / cleaner if we could just modify the field label.

                        2 votes
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                          Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                        • Integrate Asset Management into the Mobile website (or create the app with Asset Mngmnt integrated in it. Include Barcode scanning feature

                          Integrate Asset Management into the Mobile website (or create the app with Asset Mngmnt integrated in it. Include Barcode scanning feature

                          1 vote
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                            Received (waiting for review)  ·  0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
                          • I would like to have a way to determine how clickable links display pages.

                            Some of the items in Issuetrak appear as pop ups or open new windows. I think it would be great if we allow a user to determine if they want items to appear as pop ups, in a new window, or open as a new tab.

                            1 vote
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                              Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow a user to set the default sort order for issues in a list

                              I would like to add a setting to My Settings to allow a user to set the sort order to default to. For example the Dashboard Reports List Sort my Issue Number Ascending as a default, while the My Issues List sorts the information by the Issue Number Descending.

                              4 votes
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                                Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                              • Custom message section needs 'rich text' abilities!

                                When sending a response back to a client or customer through custom messages, it would be nice to include some rich text! Maybe even have the ability to add a photo (logo)!

                                5 votes
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                                  Received (waiting for review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
                                • Reporting feature to remove duplicates

                                  Add the ability to remove duplicates in report writer query results. For example if a query is using Issues/Tasks dataset and including the Assignedto field and TaskAssignedTo, allow the report to remove duplicate Issue #s in the report optionally if an Issue is assigned to the same person that tasks are assigned to. Worked with Core Travel tech on this issue and I'm entering this feature request on their behalf.

                                  7 votes
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                                    Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Task updates only need to be sent to users with uncompleted Tasks.

                                    Customers have reported an hesitancy to use the option to notify users on Notes added with the All Task option of the email notification list. The feature sends copies of notes to all members of the task list even if they have completed their task. I would suggest that Task email notifications on notes only be sent to users who have task assigned to them and are not completed. In addition only one copy of the note should be sent to the users, even if they have multiple tasks assigned to them on the issue,

                                    3 votes
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                                      Received (waiting for review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Last Activity Date on the Task Tab of the My Issues report

                                      The My Issues page has a tab that shows the task that are assigned and available to be completed by the user. A customer requested that the Last Activity Date be added to the list to show the last time the issue was updated.

                                      3 votes
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                                        Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Custom messages for incoming emails from non-users

                                        Recently there were a couple of instances where a few of our clients sent their request to the incoming email id (we have not created user ids for the clients as we are not using issuetrak for processing client requests).

                                        May be we can have an Undeliverable notification or a custom reply to go to submitters here who do not have user ids.

                                        If this reply does not go off, the submitter will think that his request is well accepted by the system and is under processing.

                                        1 vote
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                                          Received (waiting for review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Make the IssuetrakUser and Webuser accounts both domain accounts to facilitate failover in a clustered environment.

                                          Make the IssuetrakUser and Webuser accounts both domain accounts to facilitate failover in a clustered environment.

                                          1 vote
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                                            Received (waiting for review)  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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