Issuetrak Product Feedback

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  1. Auto Assign Incoming Email Ticket to Group based on keywords in Subject or Description

    Auto Assign Incoming Email Tickets to a Group based on keywords in Subject or Description

    6 votes
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      Received (under review)  ·  1 comment  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
    • please default the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

      efault the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

      4 votes
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        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
      • allow Organizations to be made inactive the same way users are

        Currently I use Issuetrak to maintain my website customers. Each customer is an Organization. If a customer leaves, and comes back, after i've deleted their Organization, I have to completely re-add the Organization. I wish there was a way to mark an Organization as INACTIVE the same way you can mark users as INACTIVE.

        3 votes
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          Received (under review)  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • modify date on note

          i was updating notes on issues and didn't realize that the time had flipped over to the next day and these are monthly updates (yes bad linda for not doing it earlier). anyway, the date on the note ended up 12/1/16 instead of 11/30/16. i thought i could modify note date but i discovered that i could not. would be nice if that was possible.

          3 votes
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            Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Show organization fields while viewing issues

            Without hovering or clicking, I'd like to see information about the submitting organization right from the issue screen.

            4 votes
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              Received (under review)  ·  0 comments  ·  Organizations  ·  Flag idea as inappropriate…  ·  Admin →
            • special function table

              The administrative UI to the Special Function Table needs to be improved to allow search capability for individual SFT records..

              Currently searching for data within the special function table can only be done on the submit issue page. And these searches are limited to the first 5 fields of the SFT.

              While the SFT records can be edited from the submit page; key fields cannot be edited this way.

              A better implementation of this capability would be to provide a search and edit function when managing the SFT through the "admin" tab. All fields should be searchable and all fields…

              4 votes
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                Received (under review)  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Granular Edit Permissions

                "Can Edit" issue is too general.

                There should be more granular permissions (perhaps a whole new category in the permission list), to allow for edit issue status, edit issue types/sub-types, etc.

                5 votes
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                  Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                • Deactivate quick picks

                  Adding a method for deactivating quick picks would be extremely helpful. When workflow changes, there's no way to prevent users from selecting old/outdated quick picks. Old/outdated quick picks also clutter up the dropdown list and make the application harder to use.

                  2 votes
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                    Received (under review)  ·  1 comment  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
                  • SAML 2.0 Authentication for Single Sign On

                    We would like to see SAML 2.0 Authentication for Single Sign On to compliment the AD integration.

                    5 votes
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                      Received (under review)  ·  0 comments  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
                    • Linked issue details rolling up to Global option

                      Within in our Organization, the Global issue is our "working" ticket and each linked issue represents the "trouble" tickets. It would be great if there were an option on each Global ticket for the details entered into the linked issues to roll up to global so that we don't have to go into each linked issue to determine if there have been additional details added.

                      1 vote
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                        Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to customize linked issue settings per Global Issue

                        I would like to see the ability to change the default linked issue settings per Global. Right now I can only override, which disables all settings. It would be helpful to change those settings per Global issue, dependent upon need.

                        1 vote
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                          Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow Closed Issues to be linked to a Global Issue

                          We need ability to add Closed issues to a Global Issue. If we find an issue that may need to be pushed out to clients and more than one client has already reported, one open and one closed, we should be able to link it. We have to first reopen the issue, everyone gets an email, add it, reclose it, everyone gets an email. This would save a lot of extra work.

                          2 votes
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                            Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                          • 39 votes
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                              Received (under review)  ·  4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                            • A way to suppress "ticket closed" Email ti user when closing a ticket

                              Maybe by holding down SHIFT while clicking CLOSE ISSUE with the mouse?

                              0 votes
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                                Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Response Templates

                                Response Templates

                                0 votes
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                                  Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to run a query for a specific issue without editing the filter each time

                                  It would be great to have the ability to run a standard query for a specific issue without editing filter each time. Similar to functionality available with summary reports where you can specify the Date range without editing the report.

                                  0 votes
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                                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow new users to be assigned to existing groups while or after new user is created to limit how many screens must be accessed to add peopl

                                    Allow new users to be assigned to existing groups while or after new user is created to limit how many screens must be accessed to add users.

                                    1 vote
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                                      Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Automatically import photos from Active Directory

                                      Better Active Directory integration so Photos can be pulled over.

                                      1 vote
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                                        Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          Received (under review)  ·  0 comments  ·  Branding  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Change the Label "License Nbr(s)" to "License Key(s)" to

                                          In the Asset Management section > Software Purchases > Adding a software page, there is a field labeled as "License Nbr(s)". In the Search Software Page the field is labeled as "License Key". To make it less confusing and consistent I believe the "License Nbr(s)" field should be renamed as "License Key(s)".

                                          1 vote
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                                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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