Issuetrak Product Feedback

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  1. Add the ability to create custom Display Formats for the My Issues screen

    In addition to the existing Standard and Expanded views, it would be helpful if admins could create customized views to add whatever columns they need to a view.

    2 votes
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      Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Add a Substatus column to the "My Issues" view

      The ability to see the issue substatus from the My Issues view would be very helpful.

      3 votes
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        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to use group table values in screens

        Currently building duplicate UD table. Functionality to include the ability to access AD info for use with outlook

        1 vote
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          Received (under review)  ·  0 comments  ·  Groups  ·  Flag idea as inappropriate…  ·  Admin →
        • Provide auto-fill of name in web form

          In order to limit the number of records for a person, it would be ideal if fields on the web form could do a lookup or autofill in order to minimize the number of different customer records created for the same person.

          2 votes
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            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow the labels for the Notes fields to be customized

            There is a need to have different note fields be available / visible by user type. Right now the only way to distinguish which groups the notes are associated is by using a section bar. It would be easier / cleaner if we could just modify the field label.

            2 votes
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              Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
            • Integrate Asset Management into the Mobile website (or create the app with Asset Mngmnt integrated in it. Include Barcode scanning feature

              Integrate Asset Management into the Mobile website (or create the app with Asset Mngmnt integrated in it. Include Barcode scanning feature

              1 vote
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                Received (under review)  ·  0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
              • I would like to have a way to determine how clickable links display pages.

                Some of the items in Issuetrak appear as pop ups or open new windows. I think it would be great if we allow a user to determine if they want items to appear as pop ups, in a new window, or open as a new tab.

                1 vote
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                  Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow a user to set the default sort order for issues in a list

                  I would like to add a setting to My Settings to allow a user to set the sort order to default to. For example the Dashboard Reports List Sort my Issue Number Ascending as a default, while the My Issues List sorts the information by the Issue Number Descending.

                  4 votes
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                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • Custom message section needs 'rich text' abilities!

                    When sending a response back to a client or customer through custom messages, it would be nice to include some rich text! Maybe even have the ability to add a photo (logo)!

                    3 votes
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                      Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
                    • Reporting feature to remove duplicates

                      Add the ability to remove duplicates in report writer query results. For example if a query is using Issues/Tasks dataset and including the Assignedto field and TaskAssignedTo, allow the report to remove duplicate Issue #s in the report optionally if an Issue is assigned to the same person that tasks are assigned to. Worked with Core Travel tech on this issue and I'm entering this feature request on their behalf.

                      7 votes
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                        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • Task updates only need to be sent to users with uncompleted Tasks.

                        Customers have reported an hesitancy to use the option to notify users on Notes added with the All Task option of the email notification list. The feature sends copies of notes to all members of the task list even if they have completed their task. I would suggest that Task email notifications on notes only be sent to users who have task assigned to them and are not completed. In addition only one copy of the note should be sent to the users, even if they have multiple tasks assigned to them on the issue,

                        2 votes
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                          Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add Last Activity Date on the Task Tab of the My Issues report

                          The My Issues page has a tab that shows the task that are assigned and available to be completed by the user. A customer requested that the Last Activity Date be added to the list to show the last time the issue was updated.

                          3 votes
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                            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • Custom messages for incoming emails from non-users

                            Recently there were a couple of instances where a few of our clients sent their request to the incoming email id (we have not created user ids for the clients as we are not using issuetrak for processing client requests).

                            May be we can have an Undeliverable notification or a custom reply to go to submitters here who do not have user ids.

                            If this reply does not go off, the submitter will think that his request is well accepted by the system and is under processing.

                            1 vote
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                              Received (under review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make the IssuetrakUser and Webuser accounts both domain accounts to facilitate failover in a clustered environment.

                              Make the IssuetrakUser and Webuser accounts both domain accounts to facilitate failover in a clustered environment.

                              1 vote
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                                Received (under review)  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add the Zip Code data field to the Configuration/Recurring Issues data set

                                It would be really useful to add the zip code data field to the Configuration/Recurring Issues data set.

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add more fields and categories to the Task Manager for reporting

                                  I'd like to be able to track hours per person per user-defined field per month as recorded in the task manager. Currently user-defined fields can only be added at the work request level, and this doesn't help my reporting when the work request bounces from department to department in the task manager. Each task needs to be categorized by assignee, labor hours, date, and user-defined task categories.

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Create a database field for Date Labor Hours Entered

                                    Note Created On is the only field that comes close to Date Labor Hours Entered, but it's never exactly the same. I need to be able to report on labor hours per person per month per location.

                                    1 vote
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                                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I want the engineer to be able to select which issue they want from the list.

                                      I want the engineer to be able to select which issue they want from the list.

                                      The link I’m talking about is shown at the top of the View Issue screen. It allows the engineer to self-assign that issue to themselves. The only way I could figure out to make that link show up for engineers was to grant them the “Can Assign Issues” permission which is not exactly what I want either.

                                      You see I want them to be able to self-assign but not be able to just assign issues across the board. I want that power reserved for…

                                      1 vote
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                                        Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow a date field in the search to use today as a parameter to find open past issues.

                                        I need to create a report of issues past due. Past due means that I have set a required by date and I want to show a list of everything that is due today and everything that has due dates previous to today.

                                        1 vote
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                                          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add red/yellow/green color status box next to open issues

                                          red (team done - waiting on solution approval by issue submitter)
                                          yellow (stuck on ticket/ additional assistance needed)
                                          green (working on actively/ no issue so far)

                                          This would enable teams to get an idea of where team members are on tickets and who has capacity to take on new tickets. We often have tickets that were opened and completed months ago, but the issue submitter hasn't given final approval on solution or continues to make small edits. Therefore, it looks like a team member is swamped with tickets when in fact, they have a lot of free time as they…

                                          1 vote
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                                            Received (under review)  ·  0 comments  ·  Status/Substatus  ·  Flag idea as inappropriate…  ·  Admin →
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