Issuetrak Product Feedback

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  1. Support barcoding for assets

    I would like to see barcoding supported in the asset module. I would like the asset module to generate a barcode for every asset to make taking inventory easier. If the code could contain a link to the asset so that when an associate scans the code, they can quickly verify asset integrity.

    10 votes
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      Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    • Please rework the Asset forms to be able to be configured easier for non IT assets.

      We are seeing customers using IssueTrak Asset Management to manage non IT assets. Since the original forms were created based on IT needs some customers need a more simplified form with more User Defined fields to better reflect what they are actually tracking. Examples could be medical devices, vehicles, heating and cooling equipment, aircraft, etc.

      9 votes
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        Received (under review)  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
      • Asset Management: Network Discovery Option Needed

        Like Spiceworks.

        We should not require the TrakPC be in a login script or require users to manually initial TrakPC

        9 votes
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          Received (under review)  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
        • Assets should not always be required on forms

          It should be possible to enable Asset Management but not associate an asset with every issue in the system.

          9 votes
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            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
          • Adding Multiple Assets to Forms

            It would me nice to add more than one Asset to form.

            7 votes
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              Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
            • Asset Management: Support Mass Updates

              We should have the option to do mass updates to asset records the same way we do issue updates.

              6 votes
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                Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Please add the current configuration of user defined fields to the Asset records.

                The current list of User Defined fields for the asset records needs to be expanded to include the same types of fields that are currently used In the Issue record.

                6 votes
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                  Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Asset Management: OS Information Needs to be Expanded

                  We should be able to see what version of the Windows OS is installed: 32-bit or 64-bit

                  6 votes
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                    Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                  • Asset Management: Support All Platforms

                    There needs to be TrakPC clients for Mac, iOS and Android devices. Not everyone has Windows everywhere.

                    5 votes
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                      Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                    • Hardware change alerts

                      Send alerts when hardware of an audited asset has changed. This would be for RAM, Hard Drive, and other hardware changes.

                      3 votes
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                        Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • Asset Management item display on My Issues Overview

                        At times you will have a lot of open issues to do the same thing to multiple computers. Example: "Clear out local temp files" on 50 computers. Unless you put the computer name from the asset record in the title, there is no simple way in the overview/my issue screens to know which computer without opening the issue.

                        Using above example, I send 2 people around the office and they hit 35 of the 50 computers and wrote down which computers they did. Now I want them to close only the ones completed so we see what is left. They…

                        3 votes
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                          Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add the abilty to do mass deletes in the Asset Management.

                          The program should be able to remove a mass number of assets from the inventory instead of having to do it one at a time. This would be helpful when removing machines that use an operating system that is no longer viable such as Windows XP. Would be a great time saver.

                          3 votes
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                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                          • TrakPC / ScanPC to recognize Apple / Mac devices

                            Tracpc / Scanpc to recognize Apple / Mac devices.

                            3 votes
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                              Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                            • Grouping assets by Region and location ( Market)

                              I would like to assign assets to a region( East, West, Midwest, etc) and further narrow it by market location ( unique market ID). Also when assets are added to an issue, should have the granularity to add asset by chosen category ( Region / Market), such that the issue is recorded against all assets in the particular region or market. This is useful for tracking change management.

                              2 votes
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                                Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                              • I would suggest adding capabilities within Assets Management module to re-arrange or add columns to Asset List.

                                I would suggest adding capabilities within Assets Management module to re-arrange or add columns to Asset List.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • Not filter the assets by caller on Submit Issue screen if asset does not have assigned user

                                  We are an OEM manufacturer of large production equipment. We are interested in using the IssueTrak asset module to track equipment sold to our customers by serial number so the service history can be associated with the equipment. During our demonstration, we noticed that the Assets, if not assigned a user, will be filtered out on the submit issue screen after an organization and caller are both entered. I suggest that if an asset does not have an assigned issue that the caller filter not be used allowing all assets assigned to an organization, but not a user to be…

                                  2 votes
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                                    Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Asset Management: ALL NICs need to be audited

                                    TrakPC or ScanPC does not audit ALL physical NICs on the device if they are not currently being used.

                                    If I run TrakPC on a laptop while connected via wired NIC, the WNIC does not get audited.

                                    Spiceworks can do it, so should IssueTrak

                                    2 votes
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                                      Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make the "Installed By" field on the Add Asset page linked to the Users table and searchable.

                                      Customers might want a way to select a user in their system as the user that installed the asset instead of being required to manually enter the name. It might also help with reporting on assets.

                                      1 vote
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                                        0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                      • When submitting an issue and selecting their asset they should see assets assigned only to them not the entire organization.

                                        When a user is submitting an issue and they are selecting the asset that has the issue it should only search for assets assigned to them and not any other assets. This will make it easier for the user to select the proper asset. Otherwise the user might not select the correct asset and our issue history for that asset will be incorrect.

                                        1 vote
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                                          Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Some intergration with vendor Warrentees, Scans serial number with hp, provide info purchase and out of warrentee dates

                                          More integration possibilities with purchase and warrantee dates, currently I go out to hp site give sn and then fill out the dates.'
                                          Anyway intergraded warrantee Look up

                                          1 vote
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                                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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