Issuetrak Product Feedback

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  1. Prompt - Are you sure you want to leave this page without saving?

    Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
    This would prevent data loss and making the user have to re-enter data.

    20 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to create and customize user home page

    It would be nice to be able to have the ability to customize or create some sort of additional Default Home Page for users via HTML editor. I've seen this done various ways with other vendors, where you can click and drag different aspects of the system to create a home page for the user. For example, say I want the users to be greeted with a list of their open requests in the middle, a graph at the side, etc.

    The objective is to be able to cleanly present a list of options to the user. Our current user…

    11 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  3. Email case and private notes prompt

    The email case functionality within IssueTrak is ambiguous when prompting if private notes are to be included or not. Agents just tend to click OK, as it is the default button, and this is bad as it would send private notes to the end user.

    Could the message box be changed so that the OK button, the default, DOESN'T send private notes and the user has to consciously press the other button if they want to send private notes?

    Private notes being sent to the end user accidentally could be a very big issue. We have to train people heavily…

    6 votes
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    Received (waiting for review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  4. Auto-Refresh of My Issues page

    Allow for auto-refresh of the My Issues and Unassigned Issues pages.

    5 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add the ability to create custom Display Formats for the My Issues screen

    In addition to the existing Standard and Expanded views, it would be helpful if admins could create customized views to add whatever columns they need to a view.

    4 votes
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    Approved (Timeframe TBD)  ·  2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a Substatus column to the "My Issues" view

    The ability to see the issue substatus from the My Issues view would be very helpful.

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow a user to set the default sort order for issues in a list

    I would like to add a setting to My Settings to allow a user to set the sort order to default to. For example the Dashboard Reports List Sort my Issue Number Ascending as a default, while the My Issues List sorts the information by the Issue Number Descending.

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  8. Menu Quick Search/Filter (for admin menus)

    Above the menu along the lefthand side, place a field with type-ahead that will allow for search of menu items. As the query is typed, the menu items beneath it will auto-filter to show only those items that match the search. Clearing the filter will cause all menu items to re-populate.

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop opening multipe windows

    When selecting a ticket a new window pops up. Within that ticket selecting another option a new window pops up. Before I know it I have 5 windows open that I then have to close. Please allow for the window to open in the current tab.

    4 votes
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    Received (waiting for review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  10. CustomScreen Section Headers

    Allow the ability to customize the section header besides just text would be great. Increase text size, bold, or whether you want the 'Section Headers' centered or aligned right or left.

    On larger screens, the text for section headers is easily lost (see attachment).

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  11. ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

    ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please make sure that nomenclature is consistent (end-user vs. End User) across the entire application

    Just a suggestion, I would make sure that the nomenclature is consistent (end-user vs. End User) across the entire application so that it helps remove confusion.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add buttons that send the user to the top or bottom of the page.

    In the lower right portion of the screen, there should be buttons that when pressed send the user to the top or bottom of the page. eBay and other popular websites have these buttons and really come in handy when a page is very lengthy and contains a lot of info.

    Detailed reporting pages in Issuetrak could especially benefit from these buttons.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  14. Offer suggestions based on content of issue

    It would be nice if IssueTrak was able to offer you knowledgebase or external content suggestions based on the content of the ticket being entered. I've seen this sort of logic applied in other facets of the internet, such as entering a trouble ticket with a cable provider, etc.

    Such as, say a user is entering an issue regarding a broken printer, of which there was ample documentation available that the user could look at to service their own problem. Would be nice if issuetrak could pop up with some suggestions saying "I see you're having a problem with your…

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to archive OLDER issues and attachments

    Ability to archive OLDER issues and attachments that are no longer relevant or needed. Also will help with data base size

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add error message for text in a number field

    When a user enters text into a number field there should be an error message telling the user that they need to enter a number instead of getting the 500 Internal Server Error message.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add a "history" link for assignments

    Currently, if you reassign an issue multiple times, the assignment history field on the Issue grows and grows and grows. By placing a "history" link next to this field, you can store this information there instead of cluttering up the Issue screen.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to change default tab for "My Issues" link

    Currently when you click on the "My Issues" link it will default to the "As Submitter" tab for issues that you have submitted. We would like to ability to change and choose which tab to have set as default like the "As Assignee" or "As Next Action", etc.

    2 votes
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    Approved (Timeframe TBD)  ·  2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow customization of all system colors in top level menu (Home, Administration, Modules)

    It's currently not possible to change certain system colors for the Top Level Menu.

    example: Mouse Over back color only affects the side menu

    issue 116441

    2 votes
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    Reviewed - Pending Additional Community Support  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow gradients in System Colors

    I worked with Camissa(UPS) who would like to be able to utilize color gradients in their Issuetrak site. We recommended upvoting this user voice request.

    2 votes
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    Reviewed - Pending Additional Community Support  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
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