Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Prompt - Are you sure you want to leave this page without saving?

    Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
    This would prevent data loss and making the user have to re-enter data.

    19 votes
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      Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to create and customize user home page

      It would be nice to be able to have the ability to customize or create some sort of additional Default Home Page for users via HTML editor. I've seen this done various ways with other vendors, where you can click and drag different aspects of the system to create a home page for the user. For example, say I want the users to be greeted with a list of their open requests in the middle, a graph at the side, etc.

      The objective is to be able to cleanly present a list of options to the user. Our current user…

      8 votes
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        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • Email case and private notes prompt

        The email case functionality within IssueTrak is ambiguous when prompting if private notes are to be included or not. Agents just tend to click OK, as it is the default button, and this is bad as it would send private notes to the end user.

        Could the message box be changed so that the OK button, the default, DOESN'T send private notes and the user has to consciously press the other button if they want to send private notes?

        Private notes being sent to the end user accidentally could be a very big issue. We have to train people heavily…

        5 votes
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          Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
        • Auto-Refresh of My Issues page

          Allow for auto-refresh of the My Issues and Unassigned Issues pages.

          5 votes
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            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow a user to set the default sort order for issues in a list

            I would like to add a setting to My Settings to allow a user to set the sort order to default to. For example the Dashboard Reports List Sort my Issue Number Ascending as a default, while the My Issues List sorts the information by the Issue Number Descending.

            4 votes
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              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
            • Menu Quick Search/Filter (for admin menus)

              Above the menu along the lefthand side, place a field with type-ahead that will allow for search of menu items. As the query is typed, the menu items beneath it will auto-filter to show only those items that match the search. Clearing the filter will cause all menu items to re-populate.

              4 votes
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                Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
              • Stop opening multipe windows

                When selecting a ticket a new window pops up. Within that ticket selecting another option a new window pops up. Before I know it I have 5 windows open that I then have to close. Please allow for the window to open in the current tab.

                4 votes
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                  Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Add a Substatus column to the "My Issues" view

                  The ability to see the issue substatus from the My Issues view would be very helpful.

                  3 votes
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                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please make sure that nomenclature is consistent (end-user vs. End User) across the entire application

                    Just a suggestion, I would make sure that the nomenclature is consistent (end-user vs. End User) across the entire application so that it helps remove confusion.

                    3 votes
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                      Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add buttons that send the user to the top or bottom of the page.

                      In the lower right portion of the screen, there should be buttons that when pressed send the user to the top or bottom of the page. eBay and other popular websites have these buttons and really come in handy when a page is very lengthy and contains a lot of info.

                      Detailed reporting pages in Issuetrak could especially benefit from these buttons.

                      3 votes
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                        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • Offer suggestions based on content of issue

                        It would be nice if IssueTrak was able to offer you knowledgebase or external content suggestions based on the content of the ticket being entered. I've seen this sort of logic applied in other facets of the internet, such as entering a trouble ticket with a cable provider, etc.

                        Such as, say a user is entering an issue regarding a broken printer, of which there was ample documentation available that the user could look at to service their own problem. Would be nice if issuetrak could pop up with some suggestions saying "I see you're having a problem with your…

                        3 votes
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                          Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to archive OLDER issues and attachments

                          Ability to archive OLDER issues and attachments that are no longer relevant or needed. Also will help with data base size

                          3 votes
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                            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add error message for text in a number field

                            When a user enters text into a number field there should be an error message telling the user that they need to enter a number instead of getting the 500 Internal Server Error message.

                            3 votes
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                              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add a "history" link for assignments

                              Currently, if you reassign an issue multiple times, the assignment history field on the Issue grows and grows and grows. By placing a "history" link next to this field, you can store this information there instead of cluttering up the Issue screen.

                              3 votes
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                                Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add the ability to create custom Display Formats for the My Issues screen

                                In addition to the existing Standard and Expanded views, it would be helpful if admins could create customized views to add whatever columns they need to a view.

                                2 votes
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                                  Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                • Provide auto-fill of name in web form

                                  In order to limit the number of records for a person, it would be ideal if fields on the web form could do a lookup or autofill in order to minimize the number of different customer records created for the same person.

                                  2 votes
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                                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Support for Safari browser

                                    Issuetrak should support Safari browser.

                                    2 votes
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                                      Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow column sizes to be adjusted

                                      The First/last name is cut off when viewing it in the Next action or Task manager screens

                                      2 votes
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                                        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add a function in the UI that allows a user to modifiy the close-date for a ticket.

                                        Add a function in the UI that allows a user to modify the close-date for a ticket. This is very useful for tickets that are submitted "After-the-fact".

                                        2 votes
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                                          Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow for more individual settings

                                          Advanced users need to have more options in the My Settings page.

                                          1. Change default sort for My Issues page. We use "Sort by last activity desc", and we need to change that EVERY TIME we login to IssueTrak.
                                          2. Font sizes. The new version of My Issues screen is very crowded. It creates two lines for each issue. If you're lucky enough to have a widescreen monitor, it's not that crowded. However, we are still mostly 19" square monitors. Having the ability to set a font size per user would allow for more flexibility for varying states of age…

                                          2 votes
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                                            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
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