Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. 39 votes
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      Received (under review)  ·  4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow users to change default labels

      I would like to rename some of the fields in Issuetrak to labels that mean something to my users. E.g., "Organization" to "Company", "Caller" to "Customer", "Description" to "Problem", etc.

      36 votes
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        Received (under review)  ·  2 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
      • Create a native mobile app for Android

        To run on Google's Android operating system on Android devices.

        36 votes
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          2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
        • 35 votes
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            Received (under review)  ·  3 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
          • Issuetrak calendar/out of office/reminders integration with Microsoft Outlook calendar

            Integration of Issuetrak calendar feature to work with Microsoft Outlook, so that the Issuetrak "Out of Office" feature, reminders, etc. coincide with Outlook.

            28 votes
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              Received (under review)  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
            • Create a native mobile app for iOS

              To run on Apple devices like iPhone, iPad, iPod Touch, and Apple Watch.

              28 votes
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                Received (under review)  ·  1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
              • Relative due dates for issues

                Have Issuetrak automatically set a date field based on a fixed amount of time after a previously set date.

                26 votes
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                  Received (under review)  ·  1 comment  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

                  Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

                  26 votes
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                    Received (under review)  ·  6 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                  • Complete tasks via email

                    Sending an email to Issuetrak would complete a task (using IEM).

                    22 votes
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                      Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow reports to prompt the user for 1 or more query value(s)

                      Let's say that you have a report written that displays issue data for all organizations using several query filters (step 2). But, you want to run that report and display data for only one organization. Currently, you must create a new report for each separate organization that you want to run the report for. This means coping the query and adding a query filter for each organization.

                      Ideally, the report would prompt the user running the report to identify which organization(s) to include in the report. This requires only one query and one report.

                      22 votes
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                        Received (under review)  ·  3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • Lock a ticket to prevent other users from making edits while it is being worked.

                        We are a fast paced environment that is constantly taking tickets out of the unassigned queue and assigning them to ourselves. We are not fast enough to not step on each others toes. It would be very helpful if the system would not allow you to make edits to a ticket that is currently open by another user.

                        21 votes
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                          Received (under review)  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                        • Relative due dates for tasks

                          Have Issuetrak automatically set a task due date based on a fixed amount of time after a previously set date field or a previous task completion date.

                          20 votes
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                            Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                          • Better interface for searching issues

                            The search page has grown to be unwieldy. Specifying just a handful of fields often requires much scrolling and hunting. This interface would benefit from a redesign.

                            19 votes
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                              Received (under review)  ·  4 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                            • Linking Issues with other Issues without escalating to a Global Issue

                              We would like to have the ability to link any issue with another issue but not require it to be escalated as a Global Issue for the entire organization to see it. There are multiple tickets submitted on a similar topic that it would be nice just have the ability to link to one main ticket for ease of monitoring but not have it escalate to a Global Issue status where anyone in the Organization can see.

                              19 votes
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                                Received (under review)  ·  1 comment  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                              • 19 votes
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                                  7 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                • Prompt - Are you sure you want to leave this page without saving?

                                  Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
                                  This would prevent data loss and making the user have to re-enter data.

                                  18 votes
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                                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add the ability to import data into Issuetrak from the UI

                                    Have the ability to import data from the UI. Importing items such as users, orgs, issues possibly. Might be nice to have an option to request an Excel spreadsheet with instructions and formatted right to enter data to be imported.

                                    16 votes
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                                      Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Private tasks

                                      Certain tasks would only be viewable by certain people, and to others, they'd be hidden from the workflow.

                                      14 votes
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                                        Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow users in one internal organization or department to view users in another department

                                        When I am the member of a department that cannot see the issues assigned to another department, I sometimes need to assign or submit an issue to the other departments. The internal lock down setting does not allow me to see the issues or the users of the other department. While the issue lockdown is helpful, the inability to view the users of the other departments slows the resolution process. Please create settings to allow users of a restricted department to view the users of another department without allowing them to view the issues assigned to that department. As for…

                                        12 votes
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                                          Received (under review)  ·  1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow Admins to view the application as another user

                                          To help manage permissions and verify settings are as desired allow admins to view the application as if they were another user.

                                          12 votes
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                                            Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
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