Issuetrak Product Feedback

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  1. 51 votes
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    Received (waiting for review)  ·  9 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow users to change default labels

    I would like to rename some of the fields in Issuetrak to labels that mean something to my users. E.g., "Organization" to "Company", "Caller" to "Customer", "Description" to "Problem", etc.

    47 votes
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    Received (waiting for review)  ·  3 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  3. Create a native mobile app for Android

    To run on Google's Android operating system on Android devices.

    39 votes
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    2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  4. 39 votes
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  5. Issuetrak calendar/out of office/reminders integration with Microsoft Outlook calendar

    Integration of Issuetrak calendar feature to work with Microsoft Outlook, so that the Issuetrak "Out of Office" feature, reminders, etc. coincide with Outlook.

    35 votes
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    Received (waiting for review)  ·  1 comment  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

    Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

    32 votes
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    Received (waiting for review)  ·  7 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
  7. Relative due dates for issues

    Have Issuetrak automatically set a date field based on a fixed amount of time after a previously set date.

    32 votes
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    Received (waiting for review)  ·  2 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a native mobile app for iOS

    To run on Apple devices like iPhone, iPad, iPod Touch, and Apple Watch.

    31 votes
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    Received (waiting for review)  ·  2 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  9. Linking Issues with other Issues without escalating to a Global Issue

    We would like to have the ability to link any issue with another issue but not require it to be escalated as a Global Issue for the entire organization to see it. There are multiple tickets submitted on a similar topic that it would be nice just have the ability to link to one main ticket for ease of monitoring but not have it escalate to a Global Issue status where anyone in the Organization can see.

    27 votes
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    Received (waiting for review)  ·  3 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Complete tasks via email

    Sending an email to Issuetrak would complete a task (using IEM).

    27 votes
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    Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow reports to prompt the user for 1 or more query value(s)

    Let's say that you have a report written that displays issue data for all organizations using several query filters (step 2). But, you want to run that report and display data for only one organization. Currently, you must create a new report for each separate organization that you want to run the report for. This means coping the query and adding a query filter for each organization.

    Ideally, the report would prompt the user running the report to identify which organization(s) to include in the report. This requires only one query and one report.

    26 votes
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    Received (waiting for review)  ·  5 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Relative due dates for tasks

    Have Issuetrak automatically set a task due date based on a fixed amount of time after a previously set date field or a previous task completion date.

    26 votes
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    Received (waiting for review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  13. Lock a ticket to prevent other users from making edits while it is being worked.

    We are a fast paced environment that is constantly taking tickets out of the unassigned queue and assigning them to ourselves. We are not fast enough to not step on each others toes. It would be very helpful if the system would not allow you to make edits to a ticket that is currently open by another user.

    23 votes
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    Received (waiting for review)  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. 22 votes
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    7 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all, this has just been approved for our short-term roadmap. That means we hope to have our first round of integration with Salesforce completed and released within a year. Stay tuned for further updates as we move this item through Development.

    Thanks for the support!

    Dan

  15. Prompt - Are you sure you want to leave this page without saving?

    Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
    This would prevent data loss and making the user have to re-enter data.

    20 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  16. Merging issues when there are duplicates or more than one customer

    A easier/faster process for merging issues that have attachments. The current process is ridiculous and too time con

    19 votes
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    Received (waiting for review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  17. Better interface for searching issues

    The search page has grown to be unwieldy. Specifying just a handful of fields often requires much scrolling and hunting. This interface would benefit from a redesign.

    19 votes
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    Received (waiting for review)  ·  5 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add the ability to import data into Issuetrak from the UI

    Have the ability to import data from the UI. Importing items such as users, orgs, issues possibly. Might be nice to have an option to request an Excel spreadsheet with instructions and formatted right to enter data to be imported.

    19 votes
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    Received (waiting for review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
  19. 17 votes
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  20. Private tasks

    Certain tasks would only be viewable by certain people, and to others, they'd be hidden from the workflow.

    16 votes
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    Received (waiting for review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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