Issuetrak Product Feedback

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  1. Knowledge Base Article Request Button

    Add a Knowledge Base Article request button so that users that don't have permissions to add/edit KB articles can send in a suggestion for a new KB article. It could direct the user to a web form where they could fill in the details for the article and would then send it to a specific user/group when the user submits the suggestion. Or it could create an issue when submitted and the issue could be assigned to the user/group that is responsible for maintaining the KB.

    1 vote
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      0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    • Quick Pick Enhancement

      Provide the ability to save a task group list when you generate tasks in a Quick Pick.

      1 vote
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        0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to change / edit colors for email notification tokens

        Would like to suggest the ability to change and choose the colors for the email notification tokens to make them more noticeable and standout.

        3 votes
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          3 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
        • Increase the standard 100 max character limit for the outgoing email notification field "To UserID" field

          Currently, there is a 100 MAX character limitation, for the outgoing notifications To UserID field. When manually emailing an issue, we sometimes need to email a copy of the issue to 10 users or more. We input all of the emails, however, we found that not all users receive the emails as only the emails within the first 100 characters are sent out.

          1 vote
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            0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
          • add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

            add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

            Issuetrak admins have asked for the feature to remove N/A and change the wording of task responses

            2 votes
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              1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
            • add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues

              add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues, etc.

              2 votes
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                0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to AUTO Next Action within Incoming Emails

                Ability to Auto Next Action within Incoming Emails, similar to the auto assignments.

                1 vote
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                  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to have class default as a blank on the submit issue page

                  Ability to have class default as a blank on the submit issue page forcing the submitter to choose the correct one.

                  1 vote
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                    0 comments  ·  Classes  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow a frequency of 2-364 days drop down or input to have a ticket submit on date

                    I have a request to have a ticket generate every 45 days. This request does not fit any option currently. There is no specific (day) of every (months) or (first/second etc) (day of week) of every (month) this occurs on.

                    Work around is to compute dates every 45 days and add a note to the recurring ticket to set the next (one time only) date in that ticket as a reminder..

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                    • start recurring monthly on specific date

                      When submitting a monthly recurring PA allow the user to select a start date in addition to selecting day/month options.

                      1 vote
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                        Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add create date to report of locations

                        I want to create a report of Locations, but because of the number of items in my list, I would like to filter the dataset by the record creation date. Can that data be added to the dataset fields?

                        5 votes
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                          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to choose how the behavior of windows opening when clicking on links, etc.

                          I would like the ability to choose or modify the behavior of how the windows open when clicking on links, etc. in Issuetrak. We are used to the way it was working with Issuetrak versions 9x and when version 10x was released it was totally changed.

                          1 vote
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                            Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • Outgoing emails customized font

                            for outgoing emails we would like to be able to change the font to "10 pt Veranda" if possible this would be compliance issue that affects the disabled individuals.

                            2 votes
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                              Received (under review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                            • UDF - Checkboxes

                              In addition to the "Yes/NO" UDF, it would be great if you had the option to have a checkbox on forms, that could translate to Yes/No. when Setting up Yes/NO have the option of dropdown or checkbox input. Or have a completely different UDF section for Checkboxes, whichever is easier to implement, I'm easy!

                              1 vote
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                                Received (under review)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
                              • "Create Report" from query checkbox message

                                It would be nice to have better messaging on the on Step 3 of Query builder informing what "Finish and "Save & Run buttons" do when "Create report" is checked.

                                At this time is you check "Create Report" and click on "Save & Run" no report will be created only the query output will display.

                                In order to create a report directly from a query, a user needs to check "Create Report" and click on "Finish" button. This will take the user though report creating steps.

                                A better messaging on the page would help avoid the confusion. A message can…

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Issue sub types. Add the ability to copy a list of sub types to other issue types.

                                  We have a list of "Issue Types" that have a common list of sub types. Currently if you need to modify a sub type you have to manually go into each sub type associated with the Issue Type to make the same modification. This is very time consuming.

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add ability to filter query results by time of day as well as date

                                    Airespring would like the ability to filter Notes Created On in queries by time of day as well as date. Currently, it's only possible to use filter by date so the query results include everything for a specified date instead of only the notes created within a specific timeframe on the given date

                                    1 vote
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                                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow control of visiblity for built-in fields for users and groups

                                      Add granularity for permissions for issue fields, such as Priority. If Issuetrak had the ability to control select, edit and view permissions for issue fields it would allow certain information to be kept private. I worked with Amfit inc and they would benefit from having the ability to control the view permissions of a built-in field (Priority, Severity) for certain users.

                                      2 votes
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                                        Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Assigned total time

                                        You need to add a total time by assignment so we can track how long tickets are assigned to different groups that automatically adjust for after hours and weekends.

                                        1 vote
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                                          Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ability to add assets field and / or User Defined field on Tasks

                                          It would be nice to have the ability to add the assets field to Tasks and / or User Defined Fields.

                                          4 votes
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                                            Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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