Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Allow more than one asset be assigned to an issue

    Allow more than one asset be assigned to an issue

    1 vote
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      0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
    • Add Dashboard panel for Issues that have Next Action unassigned

      It would be nice to be able to see any Issues that have Next Action unassigned on a Dashboard panel.

      1 vote
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        0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
      • 3 votes
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          0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
        • Prompt for Current Password on the Change Password page is confusing

          On the Change Password page to change a user's password, it prompts for "Your current password (to authorize the change)". This can be confusing for admins, as it is sometimes interpreted as asking for the password of the user for which the password is being reset. It would be helpful if the wording more clearly indicated that the current password is the password of the admin that is currently performing the password reset.

          2 votes
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            0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
          • Collapse Individual Notes

            It would be helpful to have the ability to collapse each Note in an Issue individually in addition to the existing ability to collapse the entire notes section.

            2 votes
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              0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability for user to OPT-OUT from receiving email notifications

              Ability for user to OPT-OUT from receiving email notifications by replying with a keyword or some other setting, etc.

              2 votes
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                0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
              • ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

                ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • add support for Active Directory Federation Services (ADFS)

                  Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

                  1 vote
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                    ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                    1 vote
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                      0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • include paperclip attachment in Assets

                      In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

                      2 votes
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                        0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • Option for Auto-Assignment to trigger on change of status or subtype

                        Auto-Assignment currently only works on submission. This change would allow it to trigger on other conditions such as change of subtypes or status, or any other conditions that may occur.

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add Categories for Quick picks

                          Quick picks are very useful but can easily get out-of-control with a large number of thems. Adding the ability to categorize Quick Picks and allow that functionality during issue submission can greatly improve the user experience.

                          2 votes
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                            0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to have multiple CLOSE issue token for IEM

                            In older version of Issuetrak, there was the abilty to have multiple CLOSE issue tokens to automatically close an issue when replying to an email notification. In the current version you can only have one close issue token.

                            1 vote
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                              0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
                              • Move the "Email Settings" (for Outgoing Email) in the menu to be located next to "Incoming Email" instead of under System Settings.

                                It would be more intuitive to have the settings for Outgoing Email in the same menu location as the settings for Incoming Email.

                                1 vote
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                                  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
                                • Screen pop for users without E-mail

                                  I have a bunch of users that do not have email but need to use Issuetrak. It would be helpful if Issuetrak could alert any new issues or updates through a screen pop in the web browser

                                  1 vote
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                                    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make more fields editable on the "Link this Issue to Global Ticket" Submit page, such as Subject, Project, Asset, Subject, UDFs, etc

                                    Users need to update information on a child issue, to report problems within other areas or with other assets. In some cases, the Global issue may not even have the same information related to the new issue if this is a link only option. My suggestion would be to only lock fields that are cascaded down from the Global Settings.

                                    2 votes
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                                      0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Custom Screens by Asset Type in Asset Management

                                      Ability to create custom screens by asset type in asset management. This will allow additional customizations and expand functionality.

                                      Same functionality as our current custom screens for issues but for assets.

                                      Example: Asset Type of Computer has several fields and non-pc types currently have several unused fields. With custom screens functionality for Assets you can remove the fields that are not needed for that Asset Type.

                                      2 votes
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                                        0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Editing Notes

                                        All users can edit other users notes, please look into only admins can edit other users notes or select who can edit others notes.

                                        1 vote
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                                          0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Date filter by quarter

                                          Add a date filter of current quarter and last quarter

                                          1 vote
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                                            0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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