Issuetrak Product Feedback

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  1. To be able to add Classes to My Issues

    We have Classes as one of our Fields

    Is it possible to add this to the My Issues Screen

    1 vote
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      0 comments  ·  Classes  ·  Flag idea as inappropriate…  ·  Admin →
    • work week

      Just wondering if there was an option to change the work week to a period, other than the default, Monday-Sunday.

      Take a case where the work week starts on Friday and ends on Thursday- this could be due to scheduling purpose or due to some other reason.

      Here, a Work Request (WR) which was closed on last Thursday is a WR which was closed in the last week, assuming we are pulling the report before Friday.

      Similarly, a WR which has a due date (required by date) falling on this Friday, is a WR which is scheduled for next week.

      1 vote
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        0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
      • Add a means of displaying SLA severity in IssueTrak generated e-mail subject lines.

        Add the option to include SLA severities within the subject line of IssueTrak generated e-mails so that responders who access IssueTrak via phone can more easily prioritize their work and are more quickly aware of large outages.

        1 vote
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          0 comments  ·  Service Level Agreements  ·  Flag idea as inappropriate…  ·  Admin →
        • Add null placeholders for values in reports

          This would allow for an easier time of moving data to a larger chart in order to obtain a bigger picture without consuming the time of manually putting in data and attempting to skip lines as needed.

          10 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to upload Attachments from Issue Submit screen

            The following change would be nice to see in Issuetrak:

            Uploading Attachments from Issue Submit screen vs. Issue View or Update screen is different. Would be nice if this functionality was uniform across the product.

            1 vote
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              0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
            • Add a like it for notes

              I got the idea from our Slack. Users add what slack calls reactions to comments, typically positive. This is similar to facebook's 'like it' or 'thumbs up' (whatever feature...I don't really use facebook).

              Several popular blogs/support/community forums do the same thing, where they somehow flag a note/comment/response as "Verified Solution/Workaround/Resolution" stuff like that. Attached are a few examples

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Enable Business Substatus Rules to work with Recuring Issues

                Enable Business Substatus Rules to work with Recuring Issues.
                Reference IssueTrak Issue #: 97455.

                1 vote
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                  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                • Filter based on body of email

                  Currently you can ignore/filter incoming email based on FromAddress and Subject. I would like to also be able to filter based on keywords in the body of the email.

                  1 vote
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                    0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to customize linked issue settings per Global Issue

                    I would like to see the ability to change the default linked issue settings per Global. Right now I can only override, which disables all settings. It would be helpful to change those settings per Global issue, dependent upon need.

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                    • Linked issue details rolling up to Global option

                      Within in our Organization, the Global issue is our "working" ticket and each linked issue represents the "trouble" tickets. It would be great if there were an option on each Global ticket for the details entered into the linked issues to roll up to global so that we don't have to go into each linked issue to determine if there have been additional details added.

                      1 vote
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                        Received (under review)  ·  0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
                      • special function table

                        The administrative UI to the Special Function Table needs to be improved to allow search capability for individual SFT records..

                        Currently searching for data within the special function table can only be done on the submit issue page. And these searches are limited to the first 5 fields of the SFT.

                        While the SFT records can be edited from the submit page; key fields cannot be edited this way.

                        A better implementation of this capability would be to provide a search and edit function when managing the SFT through the "admin" tab. All fields should be searchable and all fields…

                        4 votes
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                          Received (under review)  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • We would like the ability to create custom screens based on case status

                          The fields for a case when it is created should contain different fields than when a case is being closed. Currently with custom screens, the fields which are included persist throughout the life of a case regardless of its status. So when a user opens a case, we need to include a field called "Closing notes" because that field needs to be completed when a user closes a case. That doesn't make sense, it clutters up the screen, and confuses the end user trying to submit a case.

                          Instead, we should be able to design our custom screens based on…

                          1 vote
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                            Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                          • Eliminate password prompt (due to issue lock down) when completing tasks in edit mode

                            When issue lock down is enable, you are prompted for a password each time a task is completed. This is fine when in the view mode for an issue. However, if the issue is open for edit, you are still prompted on each task and then prompted again when "Update" is pressed. It appears that the task completions don't take effect until you hit "Update" anyway, so eliminate the prompts for passwords on the tasks, which can eliminate a lot of typing when both completing tasks and modifying an issue at the same time.

                            1 vote
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                              Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                            • modify date on note

                              i was updating notes on issues and didn't realize that the time had flipped over to the next day and these are monthly updates (yes bad linda for not doing it earlier). anyway, the date on the note ended up 12/1/16 instead of 11/30/16. i thought i could modify note date but i discovered that i could not. would be nice if that was possible.

                              3 votes
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                                Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • allow Organizations to be made inactive the same way users are

                                Currently I use Issuetrak to maintain my website customers. Each customer is an Organization. If a customer leaves, and comes back, after i've deleted their Organization, I have to completely re-add the Organization. I wish there was a way to mark an Organization as INACTIVE the same way you can mark users as INACTIVE.

                                3 votes
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                                  Received (under review)  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Display 6 (or more) fields from the Special Function table

                                  There are several customers using the special function table, and most of them would like to have a little more flexability to show more than 5 fields from the table on an issue.

                                  One of the key features of the Special Function Table is that it contains 50 text fields. The problem is that only the first 5 are displayed when a record is selected on an issue.

                                  Several of our customers (like Technau) have had to expand their use of the Special Function Table to contain more than 5 fields per record. When one of their techs selects a…

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow Menu Options filtered to Organizations/Groups rather than all or nothing

                                    In Administration>System Settings>Menu Options>Add allows you to create a Menu Label, Menu URL, Display, and is Active box.

                                    Currently, when I create a Menu and attach a URL, it is accessible/displayed to all current users including in house staff and our customers.

                                    I would like a (Restrict to) filter similar to how Quick Picks are filtered to Organizations and Groups. That way we can have internal sites we often use added to the menu that our customers don't need to see and our customers could request to add their internal sites for productivity purposes.

                                    3 votes
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                                      Received (under review)  ·  0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Issue Change log visibility without a license

                                      Allow the Issue Change log to be a selection on the user or template permissions rather than only available to licensed users.

                                      3 votes
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                                        Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Hardware change alerts

                                          Send alerts when hardware of an audited asset has changed. This would be for RAM, Hard Drive, and other hardware changes.

                                          2 votes
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                                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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