Issuetrak Product Feedback

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  1. "Create Report" from query checkbox message

    It would be nice to have better messaging on the on Step 3 of Query builder informing what "Finish and "Save & Run buttons" do when "Create report" is checked.

    At this time is you check "Create Report" and click on "Save & Run" no report will be created only the query output will display.

    In order to create a report directly from a query, a user needs to check "Create Report" and click on "Finish" button. This will take the user though report creating steps.

    A better messaging on the page would help avoid the confusion. A message can…

    1 vote
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      0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    • Issue sub types. Add the ability to copy a list of sub types to other issue types.

      We have a list of "Issue Types" that have a common list of sub types. Currently if you need to modify a sub type you have to manually go into each sub type associated with the Issue Type to make the same modification. This is very time consuming.

      1 vote
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        0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
      • Add ability to filter query results by time of day as well as date

        Airespring would like the ability to filter Notes Created On in queries by time of day as well as date. Currently, it's only possible to use filter by date so the query results include everything for a specified date instead of only the notes created within a specific timeframe on the given date

        1 vote
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          0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow control of visiblity for built-in fields for users and groups

          Add granularity for permissions for issue fields, such as Priority. If Issuetrak had the ability to control select, edit and view permissions for issue fields it would allow certain information to be kept private. I worked with Amfit inc and they would benefit from having the ability to control the view permissions of a built-in field (Priority, Severity) for certain users.

          2 votes
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            0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
          • Assigned total time

            You need to add a total time by assignment so we can track how long tickets are assigned to different groups that automatically adjust for after hours and weekends.

            1 vote
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              0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability to add assets field and / or User Defined field on Tasks

              It would be nice to have the ability to add the assets field to Tasks and / or User Defined Fields.

              2 votes
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                0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow pasting of images and text from MS Office email clients when adding notes to issues

                Change the Rich Text Editor to allow pasting of email text and images from Outlook/Office clipboard that are formatted in HTML.

                2 votes
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                  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                • Google Maps Intergration

                  One thing lacking is the ability to look at an issue that has an address field (UDF) attached to it and see it visually on a map. I've managed to find a temp 'work around' solution to where I'm able to export a report, upload the data into an application (website only) and it takes my issues and plots them easily on a goggle map, to where I can see them. The process works great, but the data management has to be done MANUALLY each time I want to update the map (have to pull the report and then upload…

                  1 vote
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                    0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Set custom screens at the subtype level

                    We'd like to be able to set different custom screens at the level of subtype 2 within a request type.

                    2 votes
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                      0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can we reorder and/or remove fields from the Search screen? We’d like to remove “Solution”, and move “Site/WBS Code” further up the list.

                      A customer wanted to know if there are fields on the search page that could be moved to the top of the page? Can we remove other fields altogether to make the page shorter.

                      2 votes
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                        0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                      • We would like to be able to remove severity level from custom screens.

                        When creating custom screens, it would be nice to be able to remove the severity field at our discretion.

                        2 votes
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                          0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                        • Customize the account lockout notification

                          It would be great if we can customize the message that a user gets, in case his account is locked-out.
                          We should be able to give directions to the users on how they can re-activate the account, so that they don't panic

                          1 vote
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                            0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                          • Provide for "Required Date" to be shown on task manager within an issue2

                            Allow one to see Required Date for each task in the task manager.

                            1 vote
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                              0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                            • More Conditions for Substatus Rules

                              Allow additional conditions for Substatus Rules, such as Organization to add more flexibility.

                              For example, having the following would help create a trigger when their internal Agents from a particular Organization, Department or Group triggers an Event:

                              Issue Event: Add Note
                              When Substatus Equals: Customer Response Received
                              (NEW) Group: Internal Agents
                              Set Substatus To: Pending Customer Action

                              This would allow their designated internal Agents to automatically trigger the Substatus to "Pending Customer Action" when they add a note, while preventing the Submitter from triggering the same Substatus Rule.

                              Reference Support Issue: 104286

                              1 vote
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                                0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
                              • Have the Out Of Office event be capable of reassigning to different users based on the organization set in cases, or any other variables.

                                We have scenarios where our Account Managers set their out of office on and can only redirect any new case to only one specified user/group. Our issue is, these account managers have several accounts with different backups for each of their clients, which we distinguish by organizations within issuetrak. it would be ideal to have each case reassigned by the Out of Office to the correct back up (user/group) based on the organization value of the issue being submitted.

                                Thank you.

                                1 vote
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                                  0 comments  ·  Automation  ·  Flag idea as inappropriate…  ·  Admin →
                                • The Billing Module Database and Issue Database needs to be 1 Database

                                  I'm trying to understand how many open issues are in the system that have no notes or any billing module activity. This will tell me how many open issues we have in which our tech has done absolutely nothing with. Why the data set Billing Line Items/Work Orders does not allow for "null" Billing Module info I do not understand. This is the Dataset I need, but I need it to pull in blank billing module info if the issue is filtered as open in the query. Hope this makes some sense. Need a fix ASAP. It's making it difficult…

                                  1 vote
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                                    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Dashboards that include all issues for an specific Organization

                                    It should list both Open and Closed Issues.

                                    2 votes
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                                      1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Options to turn off x-axis labels

                                      Allow an option in the dashboard to turn off the label of the x-axis on graphs. Or allow options to go back to 9.3 style dashboard settings

                                      1 vote
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                                        0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Support for Safari browser

                                        Issuetrak should support Safari browser.

                                        2 votes
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                                          1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
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