Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Option to change 1 hour time-limit of password reset email

    Currently, there is a 1 hour time out limit for the password reset email that is sent to the users. It would be nice to have an option to change the timeout to something longer.

    3 votes
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      1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Ability to establish logic rules for IEM inbox issue handling

      Discussed feature request with Whiting Petroleum.

      Ray Zoller advised that if a user sends an email to IEM with a subject line that doesn't contain Re: Issue# with multiple recipients and a user replies to al, Issuetrak will continue to create new issues for each reply. Ray advised it would be helpful to establish a logic rule so that if an user replies to an email as such, new issues will not be created on each reply. This could be a rule or on/off feature to disallow new issues being created if the same subject is used with RE: in…

      2 votes
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        1 comment  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
      • allow TLS for 'Email Issue' feature

        It would be great to have the functionality for "Email Issue" feature to send using TLS.

        2 votes
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          1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
        • global incident should list asset list alongside linked Incidents.

          Linked Incidents list within Global Issues should also list associated asset.

          3 votes
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            0 comments  ·  Global Issues  ·  Flag idea as inappropriate…  ·  Admin →
          • auto assign to agent with fewest number of open issues

            Worked with Jiten with Charles Tyrwhitt Shirts Ltd.

            They would like the ability to configure Auto assignment rules to assign new issues to an agent from a list agents that have the fewest number of open issues. Currently, a user is manually assigning to accomplish this task but they would like to see it automated in the future.

            1 vote
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              0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
              • add a change password link underneath userid box in user edit. The password boxes were recently removed in new versions of Issuetrak.

                Existing customers maybe expecting the password boxes and have a difficult time finding the change password link.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Make "First Call Resolution" an editable field anytime and not just on the close screen.

                  "First Call Resolution" should be an editable field at any time during the life of the issue, not just on the close screen. This would benefit those of us who set up automation rules for closures because we can click the box when editing. If the issue closes during automation we lose that functionality.

                  11 votes
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                    Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add the Target Date to the "My Request" screen.

                      The Target Date is one of the most important communication tools for our requesters, but it does not show on the "my request" page. It is something that would really be a good tool for the purpose of prioritizing.

                      1 vote
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                        0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add the ability to close a project

                        Right now there isn't any way to close a project. It would take them out of the list of projects so only open projects are visible in the summary.

                        1 vote
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                          0 comments  ·  Projects  ·  Flag idea as inappropriate…  ·  Admin →
                        • create the ability to clone a project.

                          It would be efficient if you could clone projects. That way issues that are required to be added in order to affect the project completion can be automatically submitted once the project is created. It would save a large amount of time.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Asset Reports: Include Org as a field in the report

                            A customer manages a list of 5,000 assets assigned to 20 Orgs. They would like a report that shows Asset ID / Description / Org.

                            1 vote
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Some intergration with vendor Warrentees, Scans serial number with hp, provide info purchase and out of warrentee dates

                              More integration possibilities with purchase and warrantee dates, currently I go out to hp site give sn and then fill out the dates.'
                              Anyway intergraded warrantee Look up

                              1 vote
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                                0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                              • Edit Quick Picks without Admin Level rights

                                Allow only specific users to edit Quick Picks without Admin Level rights

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • I would like to have the ability to use a Muli Select List as User Defined Field.

                                  Some customers would like to have the ability to select more than one value in a list. For example, Select from a list of states, which ones you have stores in. Or From a list of Assets, which ones were affected by this ticket.

                                  4 votes
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                                    0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Merging issues when there are duplicates or more than one customer

                                    A easier/faster process for merging issues that have attachments. The current process is ridiculous and too time con

                                    14 votes
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                                      Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Reinstitute the Organization Administrator

                                      We would like to see the Organization administrator feature returned to the product. We have a large number of Organizations that are set to private and without the Organizational Admins this puts the responsibility of creating new users on System Admins.

                                      1 vote
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                                        0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • API interaction with the Knowledge Base

                                        We would like to be able to create, edit, and update the knowledge base via the API. This would also include being able to upload and retrieve the attachments via this API call. This is an important feature if we need to start archiving data due to space limitations or the reaching the maximum number of files that can be stored in a given folder.

                                        1 vote
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                                          0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Modify the asset search options

                                          Right now when you add an asset to the field it search by the asset#.

                                          I would like to be able to modify the field that it search for the asset.

                                          Instead of looking for the system generated asset# i want to search by the inventory# which is the number that i put on the equipment.

                                          4 votes
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                                            0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
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