Issuetrak Product Feedback

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  1. Ability to change / edit colors for email notification tokens

    Would like to suggest the ability to change and choose the colors for the email notification tokens to make them more noticeable and standout.

    3 votes
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      3 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Add create date to report of locations

      I want to create a report of Locations, but because of the number of items in my list, I would like to filter the dataset by the record creation date. Can that data be added to the dataset fields?

      5 votes
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        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
      • add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

        add the ability to create Task responses (e.g. Remove n/a, Add more task responses, rename, etc)

        Issuetrak admins have asked for the feature to remove N/A and change the wording of task responses

        2 votes
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          1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
        • Knowledge Base Article Request Button

          Add a Knowledge Base Article request button so that users that don't have permissions to add/edit KB articles can send in a suggestion for a new KB article. It could direct the user to a web form where they could fill in the details for the article and would then send it to a specific user/group when the user submits the suggestion. Or it could create an issue when submitted and the issue could be assigned to the user/group that is responsible for maintaining the KB.

          1 vote
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            0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
          • add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues

            add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues, etc.

            2 votes
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              0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
            • Quick Pick Enhancement

              Provide the ability to save a task group list when you generate tasks in a Quick Pick.

              1 vote
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                0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
              • Ability to add assets field and / or User Defined field on Tasks

                It would be nice to have the ability to add the assets field to Tasks and / or User Defined Fields.

                4 votes
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                  Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                • Increase the standard 100 max character limit for the outgoing email notification field "To UserID" field

                  Currently, there is a 100 MAX character limitation, for the outgoing notifications To UserID field. When manually emailing an issue, we sometimes need to email a copy of the issue to 10 users or more. We input all of the emails, however, we found that not all users receive the emails as only the emails within the first 100 characters are sent out.

                  1 vote
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                    0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to choose how the behavior of windows opening when clicking on links, etc.

                    I would like the ability to choose or modify the behavior of how the windows open when clicking on links, etc. in Issuetrak. We are used to the way it was working with Issuetrak versions 9x and when version 10x was released it was totally changed.

                    1 vote
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                      Received (under review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • Outgoing emails customized font

                      for outgoing emails we would like to be able to change the font to "10 pt Veranda" if possible this would be compliance issue that affects the disabled individuals.

                      2 votes
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                        Received (under review)  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to AUTO Next Action within Incoming Emails

                        Ability to Auto Next Action within Incoming Emails, similar to the auto assignments.

                        1 vote
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                          0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow pasting of images and text from MS Office email clients when adding notes to issues

                          Change the Rich Text Editor to allow pasting of email text and images from Outlook/Office clipboard that are formatted in HTML.

                          3 votes
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                            Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                          • Set custom screens at the subtype level

                            We'd like to be able to set different custom screens at the level of subtype 2 within a request type.

                            3 votes
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                              Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to have class default as a blank on the submit issue page

                              Ability to have class default as a blank on the submit issue page forcing the submitter to choose the correct one.

                              1 vote
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                                0 comments  ·  Classes  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow a frequency of 2-364 days drop down or input to have a ticket submit on date

                                I have a request to have a ticket generate every 45 days. This request does not fit any option currently. There is no specific (day) of every (months) or (first/second etc) (day of week) of every (month) this occurs on.

                                Work around is to compute dates every 45 days and add a note to the recurring ticket to set the next (one time only) date in that ticket as a reminder..

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                • start recurring monthly on specific date

                                  When submitting a monthly recurring PA allow the user to select a start date in addition to selecting day/month options.

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Recurring Issues  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow control of visiblity for built-in fields for users and groups

                                    Add granularity for permissions for issue fields, such as Priority. If Issuetrak had the ability to control select, edit and view permissions for issue fields it would allow certain information to be kept private. I worked with Amfit inc and they would benefit from having the ability to control the view permissions of a built-in field (Priority, Severity) for certain users.

                                    2 votes
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                                      Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Option to change 1 hour time-limit of password reset email

                                      Currently, there is a 1 hour time out limit for the password reset email that is sent to the users. It would be nice to have an option to change the timeout to something longer.

                                      6 votes
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                                        Received (under review)  ·  2 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Need a forgot UserID link on the login screen.

                                        Need a forgot UserID link on the login screen. This is usually standard for most internet login pages.

                                        5 votes
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                                          Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • UserID is not found when logging in or resetting a password

                                          If UserID is not found when logging in or resetting a password it should inform the user.

                                          5 votes
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                                            Received (under review)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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