Issuetrak Product Feedback

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  1. Allow control of visiblity for built-in fields for users and groups

    Add granularity for permissions for issue fields, such as Priority. If Issuetrak had the ability to control select, edit and view permissions for issue fields it would allow certain information to be kept private. I worked with Amfit inc and they would benefit from having the ability to control the view permissions of a built-in field (Priority, Severity) for certain users.

    2 votes
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      0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
    • Need a forgot UserID link on the login screen.

      Need a forgot UserID link on the login screen. This is usually standard for most internet login pages.

      5 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • UserID is not found when logging in or resetting a password

        If UserID is not found when logging in or resetting a password it should inform the user.

        5 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to add assets field and / or User Defined field on Tasks

          It would be nice to have the ability to add the assets field to Tasks and / or User Defined Fields.

          2 votes
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            0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow pasting of images and text from MS Office email clients when adding notes to issues

            Change the Rich Text Editor to allow pasting of email text and images from Outlook/Office clipboard that are formatted in HTML.

            2 votes
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              0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
            • Dashboards that include all issues for an specific Organization

              It should list both Open and Closed Issues.

              2 votes
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                1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
              • Support for Safari browser

                Issuetrak should support Safari browser.

                2 votes
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                  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Send userID in user creation email

                  Currently, when a user is created and sent a link to set their password, the email does not inform them of their userID. This makes them contact their support team for their userID. This is not a good practice and causes extra work and headache.

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Set custom screens at the subtype level

                    We'd like to be able to set different custom screens at the level of subtype 2 within a request type.

                    2 votes
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                      0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can we reorder and/or remove fields from the Search screen? We’d like to remove “Solution”, and move “Site/WBS Code” further up the list.

                      A customer wanted to know if there are fields on the search page that could be moved to the top of the page? Can we remove other fields altogether to make the page shorter.

                      2 votes
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                        0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
                      • We would like to be able to remove severity level from custom screens.

                        When creating custom screens, it would be nice to be able to remove the severity field at our discretion.

                        2 votes
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                          0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                        • Option to change 1 hour time-limit of password reset email

                          Currently, there is a 1 hour time out limit for the password reset email that is sent to the users. It would be nice to have an option to change the timeout to something longer.

                          5 votes
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                            1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                          • "Create Report" from query checkbox message

                            It would be nice to have better messaging on the on Step 3 of Query builder informing what "Finish and "Save & Run buttons" do when "Create report" is checked.

                            At this time is you check "Create Report" and click on "Save & Run" no report will be created only the query output will display.

                            In order to create a report directly from a query, a user needs to check "Create Report" and click on "Finish" button. This will take the user though report creating steps.

                            A better messaging on the page would help avoid the confusion. A message can…

                            1 vote
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                              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Issue sub types. Add the ability to copy a list of sub types to other issue types.

                              We have a list of "Issue Types" that have a common list of sub types. Currently if you need to modify a sub type you have to manually go into each sub type associated with the Issue Type to make the same modification. This is very time consuming.

                              1 vote
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                                0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add ability to filter query results by time of day as well as date

                                Airespring would like the ability to filter Notes Created On in queries by time of day as well as date. Currently, it's only possible to use filter by date so the query results include everything for a specified date instead of only the notes created within a specific timeframe on the given date

                                1 vote
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                                  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Assigned total time

                                  You need to add a total time by assignment so we can track how long tickets are assigned to different groups that automatically adjust for after hours and weekends.

                                  1 vote
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                                    0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ability to establish logic rules for IEM inbox issue handling

                                    Discussed feature request with Whiting Petroleum.

                                    Ray Zoller advised that if a user sends an email to IEM with a subject line that doesn't contain Re: Issue# with multiple recipients and a user replies to al, Issuetrak will continue to create new issues for each reply. Ray advised it would be helpful to establish a logic rule so that if an user replies to an email as such, new issues will not be created on each reply. This could be a rule or on/off feature to disallow new issues being created if the same subject is used with RE: in…

                                    3 votes
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                                      1 comment  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
                                    • To please bring back Courier New font, or any other font that will nicely format AS400 data into the ticket. Also, can you add some emojis?

                                      To please bring back Courier New font, or any other font that will nicely format AS400 data into the ticket?

                                      3 votes
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                                        0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Google Maps Intergration

                                        One thing lacking is the ability to look at an issue that has an address field (UDF) attached to it and see it visually on a map. I've managed to find a temp 'work around' solution to where I'm able to export a report, upload the data into an application (website only) and it takes my issues and plots them easily on a goggle map, to where I can see them. The process works great, but the data management has to be done MANUALLY each time I want to update the map (have to pull the report and then upload…

                                        1 vote
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                                          0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Customize the account lockout notification

                                          It would be great if we can customize the message that a user gets, in case his account is locked-out.
                                          We should be able to give directions to the users on how they can re-activate the account, so that they don't panic

                                          1 vote
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                                            0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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