Issuetrak Product Feedback

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  1. all email recipients should appear in the distribution list

    We need the ability to see everyone that was on the original email. Currently the system only captures the first 'To' email, but there could be multiple emails in the To, and not just in the CC.

    8 votes
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    Under Review  ·  0 comments  ·  Incoming Email (IEM)  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to change default tab for "My Issues" link

    Currently when you click on the "My Issues" link it will default to the "As Submitter" tab for issues that you have submitted. We would like to ability to change and choose which tab to have set as default like the "As Assignee" or "As Next Action", etc.

    2 votes
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    Approved (Timeframe TBD)  ·  2 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  3. API Endpoints for adding Tasks / TaskGroups to Issues

    We've had to abandon the idea of a fully automated workflow to create an issue with many tasks as the API does not support adding tasks to an issue.
    Adding Task groups would be supremely helpful too via the API.

    Selecting a quick pick during issue creation via API would even be a great help.

    3 votes
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    Approved (Timeframe TBD)  ·  2 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to adjust default size of Full Description field

    Within the Quick Pick field we should be able to adjust the default size of the Full Description. Additionally, if we find that we generally like the field to be larger we should be able to change the size in settings. This would benefit us if prompts in the Full Description field are cut off by small visible field. End users may not realize they need to scroll down to enter more information. All text should be visible automatically, without any work on the end user's part.

    2 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add rolling time periods to the list of available conditions for query filters

    This would allow users to easily be able to see data for a specific length of time without needing to always adjust the query filter.

    For example:
    Rolling Week
    Rolling 2 Weeks
    Rolling Month
    Rolling 3 Months
    Rolling Year

    4 votes
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    Approved (Timeframe TBD)  ·  3 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Large task lists take too long to update

    Making modifications to large task lists can be burdensome when a large task group might contain several dozen separate tasks, all of which need to be modified. The UI makes this take a long amount of time and I am wondering if anyone has reviewed this and considered making changes to make the process easier.

    1 vote
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    Approved (Timeframe TBD)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow UDFs to be restricted by Organization

    Any user with access to the IssueSearch.asp page can add any UDF in the site to their Issue Search. If it's a List UDF, the user can see all the items in that last in the dropdown. UDFs can contain personal identifiable information, so it would be good if UDFs could be restricted by Organization.
    Ref Issue#: 117724

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  8. Date field Target Date and similar ones should trim spaces before verification

    Currently if an extra space is entered after a date in a date field, the following message will be displayed when attempting to Submit:
    "Target Date not a valid date!"

    It would be good if extra spaces were automatically trimmed from date fields.

    2 votes
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    Under Review  ·  1 comment  ·  Submitting Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can we record the task availabe date time?

    Many times we need to be able to calculate the time to complete a task based on when it was available to be completed to when it was completed. This is a more accurate representation of how long the task sat in a users queue to complete.

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
  10. Provide the ability to remove the text box that goes with the Solutions optional field.

    Users tend user use the Solutions field to type in their notes instead of putting their notes into the correct field. It would be helpful if customers had the ability to disable the text field that goes along with the Solutions optional field so that users can choose an option from the Solutions dropdown but not enter additional notes into the Solution text field.

    2 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Solutions  ·  Flag idea as inappropriate…  ·  Admin →
  11. Either Submitter or Assigned To person's department to be shown in the issue page

    Ability to have Submitter or Assigned To person's department to be shown in the issue page

    2 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Departments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Prevent AD from overwriting manually assigned departments with a null value.

    When you are working with teams inside a department, you want to use the department field to separate the issues by the team. You created departments and add users to the departments. Your Active Directory does not recognize these new departments when it checks for Department membership on AD import or on user login. The result is the code does not match the department name in the AD attribute. The code overwrites your manual setting with a null value. This breaks any data segmentation you had set up.

    I would like the manual setting to remain if the Department name…

    2 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Active Directory  ·  Flag idea as inappropriate…  ·  Admin →
  13. Dashboard module by users and substatus

    Ability to create our own dashboard modules / panels. Currently we need one for users and substatus

    3 votes
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    Approved (Timeframe TBD)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  14. We need the ability to have fields where the decimal spaces allowed can be defined past 2 spaces.

    We have fields were rounding to 2 decimal spaces is problematic. We would need possibly 5 spaces. We are hoping the integer UDFs fields would be able to specify the amount of decimals spaces allowed before rounding.

    1 vote
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    Under Review  ·  0 comments  ·  User Defined Fields  ·  Flag idea as inappropriate…  ·  Admin →
  15. add kanban board view

    Either in Dashboards or in 'My Issues' add an option to view your issues like a Kanban board. This can use the Issue 'Substatus' for the columns and use issue numbers and subject for the board items. This will allow folks to visualize 'Work In Progress'.

    If included, the ability to customize would also be great:
    - choose what substatuses are allowed in the view
    - change order of the view or use the 'substatus' 'Display Order'
    - change colors for substatus columns

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. minimize/collapse/hide the menu column

    The left menu column allows users to navigate the site and select additional options but it's persistance on the screen takes away from the working area of an issue, dashboard, or other screens. I think it would be a great option to have the ability to collapse, minimize, or hide the menu when not being used. If they hover over or click to show it then becomes visible.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow for option to show the Search Issues layout for Dashboard signon

    Show the Searched Issues screen as dashboard logon. Show all open items and then show last 7 days of closed items. Highlight all open items to stand out. This way agents can easily see everything on login quick and simple at a single glance what is hot (open items) and cold item (recently closed within 7 days). The number of days could even be a user variable setting). So with the example shown... when I log in, this is the screen I want to see very first. This shows me everything I need to see. No searching. No clicking. No…

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
  18. Out of Office notifications independent of email notification defaults.

    We have several customers who have turned off the email notification defaults for their assignees. These customers still need to be able to use Out of Office functionality when notes are added.

    Here's the idea:
    When an agent is in the office they stay logged into Issuetrak and can watch the dashboard to see if their issues have been updated, so there's no need for email notifications on "Assign" or "Add Note" to the Assignee in the Issue Default Email Notification List.

    When that same agent is out of the office they need some way of letting the other members…

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  19. The ability to mark user defined table driven values 'inactive'.

    The ability to mark user-defined table driven values 'inactive' so they do not show up on Issue Fields but are kept for reporting purposes. For example, we have a user-defined field for "employees". When an employee leaves I cannot remove them from the list or I will lose the history. As a workaround, I move their name to the bottom of the list and put "INACTIVE" in front of their name.

    1 vote
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    Approved (Timeframe TBD)  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. TrakPC does not audit correct NIC

    TrakPC needs to be updated to do one of the following in order to provide an asset history.

    1. Use windows network interface metric to determine which device is the highest priority and if that device is connected audit it. if not connected move on to the next highest priority device and if it is connected audit that NIC. Continue in this loop until a connected device is found or then if no device is found connected audit the highest priority NIC.

    2. As suggested back in 2016 Audit all NICs on the device.

    1 vote
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    Under Review  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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