Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. 3 votes
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      0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    • add support for Active Directory Federation Services (ADFS)

      Please add support for Active Directory Federation Services (ADFS). This would allow those of us on the cloud to use ADFS for user IDs and passwords. Currently we have separate passwords and have to do a lot of resets.

      1 vote
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Prompt for Current Password on the Change Password page is confusing

        On the Change Password page to change a user's password, it prompts for "Your current password (to authorize the change)". This can be confusing for admins, as it is sometimes interpreted as asking for the password of the user for which the password is being reset. It would be helpful if the wording more clearly indicated that the current password is the password of the admin that is currently performing the password reset.

        2 votes
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          0 comments  ·  User Administration  ·  Flag idea as inappropriate…  ·  Admin →
        • Collapse Individual Notes

          It would be helpful to have the ability to collapse each Note in an Issue individually in addition to the existing ability to collapse the entire notes section.

          2 votes
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            0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability for user to OPT-OUT from receiving email notifications

            Ability for user to OPT-OUT from receiving email notifications by replying with a keyword or some other setting, etc.

            2 votes
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              0 comments  ·  Outgoing Email  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow more than one asset be assigned to an issue

              Allow more than one asset be assigned to an issue

              1 vote
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                0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
              • include paperclip attachment in Assets

                In an Issue in Issuetrak, there is a paperclip attachment feature. This feature should also be available in Assets.

                2 votes
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                  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Add Dashboard panel for Issues that have Next Action unassigned

                  It would be nice to be able to see any Issues that have Next Action unassigned on a Dashboard panel.

                  1 vote
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                    0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Categories for Quick picks

                    Quick picks are very useful but can easily get out-of-control with a large number of thems. Adding the ability to categorize Quick Picks and allow that functionality during issue submission can greatly improve the user experience.

                    2 votes
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                      0 comments  ·  Quick Picks  ·  Flag idea as inappropriate…  ·  Admin →
                    • Custom Screens by Asset Type in Asset Management

                      Ability to create custom screens by asset type in asset management. This will allow additional customizations and expand functionality.

                      Same functionality as our current custom screens for issues but for assets.

                      Example: Asset Type of Computer has several fields and non-pc types currently have several unused fields. With custom screens functionality for Assets you can remove the fields that are not needed for that Asset Type.

                      2 votes
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                        0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

                        ability to include the 'Reply Separation Text' in emails generated by the 'email issue' function

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                          ability to sort and show/hide columns on list screens. Examples would be result screens, dashboard list screens, or even my issues screen.

                          1 vote
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                            0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • Ability to automatically include attachments to e-mail notifications (Upon Submission or Issue Assignment)

                            Our end users and vendors only user e-mail to submit and update issues. When we get e-mail alerts regarding new issues or when we assign issues, the e-mail alert recipients do not get copies of the issue attachments unless we 1) View the Issue, 2) Select "Email Issue" and 3) Select "Include Attachments".

                            3 votes
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                              Received (under review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 51 votes
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                                Received (under review)  ·  9 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                              • Indicate who added an attachment in the Attachments Section

                                In the Attachments section, the ability to see who attached a document. There is a date and time indicator, so I think it would also be helpful to know who added it.

                                8 votes
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                                  Received (under review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Private Attachements

                                  The ability to essentially set an attachment as private in the same way notes are set to private.

                                  6 votes
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                                    Received (under review)  ·  0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Dynamic texts field display sizing

                                    When viewing an issue the text fields have a relatively small fixed width. Additionally the standard text and RTF editing windows are also relatively small and not dynamic.

                                    The Width should be dynamic and the administrator should be able to set a fixed value.

                                    The height should be set by the administrator globally.

                                    The ability for user to have width/heights settings would also be useful.

                                    4 votes
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                                      Received (under review)  ·  0 comments  ·  Issue Fields  ·  Flag idea as inappropriate…  ·  Admin →
                                    • We would like the ability to hide certain fields from our end users.

                                      We would like to be able to hide the subtask field from the end users. Also, we are very happy with the Request By Date field because it has a timer associated with it however we do not want our end users to see that so we would like to hide or remove it from the EndUser Template.

                                      12 votes
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                                        Received (under review)  ·  1 comment  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow Table Driven UDFs on Dashboard

                                        We have several UDFs that we keep track of for various tickets. One thing that would be HUGE for us, is the ability to have those UDFs as a panel / widget on our Dashboard, so we could easily pick up issues that had those UDFs on them. For example:

                                        A UDF that we use is 'Node' when doing out Telecom trouble shooting. We have about 40 nodes that are part of our cable plant. Right now, I have to make a custom report to pull any 'node' that is an open ticket. It would great if there was a…

                                        8 votes
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                                          Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Complete tasks via email

                                          Sending an email to Issuetrak would complete a task (using IEM).

                                          27 votes
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                                            Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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