Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. add location to the My Issues Screen

    add location to the My Issues Screen, so that we can organize the screen by location.

    3 votes
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      0 comments  ·  Locations  ·  Flag idea as inappropriate…  ·  Admin →
    • have the ability to disablethe pop up for Clock stopped when putting issue on hold.

      have the ability to disable the pop up for "Clock stopped when putting issue on hold."

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Reporting feature to remove duplicates

        Add the ability to remove duplicates in report writer query results. For example if a query is using Issues/Tasks dataset and including the Assignedto field and TaskAssignedTo, allow the report to remove duplicate Issue #s in the report optionally if an Issue is assigned to the same person that tasks are assigned to. Worked with Core Travel tech on this issue and I'm entering this feature request on their behalf.

        7 votes
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          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to change default location of cursor on the pages

          Ability to change default location of cursor on each of the submit, edit, close, etc. pages

          1 vote
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            1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to change / modify Escalation notifications

            Ability to change the word / label "Escalations" on the escalation email notifications that are sent out, to another name, label, etc.

            2 votes
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              0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • In queries, add a filter to return only Linked Issues that are linked to a specific Global Issue number.

                There is no way to create a report that shows only Linked Issues that are linked to one specific Global Issue.

                2 votes
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                  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to sort attachments when viewing on an issue

                  Ability to sort attachments when viewing on an issue such as by name, size, etc.

                  2 votes
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                    0 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add a Substatus column to the "My Issues" view

                    The ability to see the issue substatus from the My Issues view would be very helpful.

                    3 votes
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                      Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • Calendar Event Recurring option

                      It would be great if the Calendar event had a recurring feature like MS Office, for recurring backups, etc... would be nice if the event actually created the ticket. Then the IssueTrak admin could set the auto assign based on Request type or Sub type.

                      1 vote
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                        0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                      • Increase Knowledgebase article edit window height

                        We have several large knowledge base articles, and with an edit window that only shows about 7 lines of text, it is cumbersome to edit these articles.

                        Would like to see the ability to expand the height of the edit window that used to exist in previous versions of IssueTrak.

                        1 vote
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                          0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                        • Make the "Installed By" field on the Add Asset page linked to the Users table and searchable.

                          Customers might want a way to select a user in their system as the user that installed the asset instead of being required to manually enter the name. It might also help with reporting on assets.

                          1 vote
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                            0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow a user to set the default sort order for issues in a list

                            I would like to add a setting to My Settings to allow a user to set the sort order to default to. For example the Dashboard Reports List Sort my Issue Number Ascending as a default, while the My Issues List sorts the information by the Issue Number Descending.

                            3 votes
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                              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add more 'Issue Events' to Business Rules - Substatus Rules.

                              Only 'Note added by Submitter or anyone in Submitter's Organization'. This Issue Event option should be expanded to include 'Note Added by Next Action or Note Added by Assigned to'.

                              1 vote
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                                0 comments  ·  Business Rules  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add the ability to create custom Display Formats for the My Issues screen

                                In addition to the existing Standard and Expanded views, it would be helpful if admins could create customized views to add whatever columns they need to a view.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                • Provide auto-fill of name in web form

                                  In order to limit the number of records for a person, it would be ideal if fields on the web form could do a lookup or autofill in order to minimize the number of different customer records created for the same person.

                                  2 votes
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                                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow the labels for the Notes fields to be customized

                                    There is a need to have different note fields be available / visible by user type. Right now the only way to distinguish which groups the notes are associated is by using a section bar. It would be easier / cleaner if we could just modify the field label.

                                    2 votes
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                                      Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Last Activity Date on the Task Tab of the My Issues report

                                      The My Issues page has a tab that shows the task that are assigned and available to be completed by the user. A customer requested that the Last Activity Date be added to the list to show the last time the issue was updated.

                                      3 votes
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                                        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • See issue type on Unassigned queue

                                        I would like Unassigned queue to be customizable, in particular I would like to see Issue type and Customer type on the screen.

                                        1 vote
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                                          0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Custom message section needs 'rich text' abilities!

                                          When sending a response back to a client or customer through custom messages, it would be nice to include some rich text! Maybe even have the ability to add a photo (logo)!

                                          2 votes
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                                            Received (under review)  ·  0 comments  ·  Rich Text Editor  ·  Flag idea as inappropriate…  ·  Admin →
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