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  1. add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues

    add Change/Audit Logs for all actions taken in the application such as changing system settings, deleting issues, etc.

    2 votes
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      0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
    • Email Issue screen have both "from name" and "from address"

      When the system emails notifications it uses both "email sender address" and "email sender name" but this functionality doesn't exist in "email issue", which only populates the email address and no field for "email sender name".

      Please include both "name" and "address" in the email issue functionality.

      1 vote
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        Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
      • Make "First Call Resolution" an editable field anytime and not just on the close screen.

        "First Call Resolution" should be an editable field at any time during the life of the issue, not just on the close screen. This would benefit those of us who set up automation rules for closures because we can click the box when editing. If the issue closes during automation we lose that functionality.

        11 votes
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          Received (under review)  ·  0 comments  ·  Issue Management  ·  Flag idea as inappropriate…  ·  Admin →
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