When the system emails notifications it uses both "email sender address" and "email sender name" but this functionality doesn't exist in "email issue", which only populates the email address and no field for "email sender name".
Please include both "name" and "address" in the email issue functionality.1 vote
"First Call Resolution" should be an editable field at any time during the life of the issue, not just on the close screen. This would benefit those of us who set up automation rules for closures because we can click the box when editing. If the issue closes during automation we lose that functionality.11 votes
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