Issuetrak Product Feedback

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  1. When submitting an issue and selecting their asset they should see assets assigned only to them not the entire organization.

    When a user is submitting an issue and they are selecting the asset that has the issue it should only search for assets assigned to them and not any other assets. This will make it easier for the user to select the proper asset. Otherwise the user might not select the correct asset and our issue history for that asset will be incorrect.

    1 vote
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      0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
    • Some intergration with vendor Warrentees, Scans serial number with hp, provide info purchase and out of warrentee dates

      More integration possibilities with purchase and warrantee dates, currently I go out to hp site give sn and then fill out the dates.'
      Anyway intergraded warrantee Look up

      1 vote
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        0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
      • Grouping assets by Region and location ( Market)

        I would like to assign assets to a region( East, West, Midwest, etc) and further narrow it by market location ( unique market ID). Also when assets are added to an issue, should have the granularity to add asset by chosen category ( Region / Market), such that the issue is recorded against all assets in the particular region or market. This is useful for tracking change management.

        2 votes
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          0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
        • Track PC to Capture Driver Info example Intel Ethernet Connection, Driver Provider, Driver Date, Driver Version

          Track PC to Capture Driver Info ( more info from Device Manager)
          example
          for Intel Ethernet Connection,

          Provide Driver Provider, Driver Date, Driver Version

          1 vote
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            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
          • Update the "User Information" section when the assigned User information is updated.

            Currently when a User account is updated, the related fields under the assigned asset's "User Information" section is not updated unless the User is manually re-assigned the asset.

            Reference 99491.

            1 vote
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              Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
            • Hardware change alerts

              Send alerts when hardware of an audited asset has changed. This would be for RAM, Hard Drive, and other hardware changes.

              3 votes
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                Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
              • Asset Management item display on My Issues Overview

                At times you will have a lot of open issues to do the same thing to multiple computers. Example: "Clear out local temp files" on 50 computers. Unless you put the computer name from the asset record in the title, there is no simple way in the overview/my issue screens to know which computer without opening the issue.

                Using above example, I send 2 people around the office and they hit 35 of the 50 computers and wrote down which computers they did. Now I want them to close only the ones completed so we see what is left. They…

                3 votes
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                  Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Change the Label "License Nbr(s)" to "License Key(s)" to

                  In the Asset Management section > Software Purchases > Adding a software page, there is a field labeled as "License Nbr(s)". In the Search Software Page the field is labeled as "License Key". To make it less confusing and consistent I believe the "License Nbr(s)" field should be renamed as "License Key(s)".

                  1 vote
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                    Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                  • A customer asked me if they could use RFID tag information in the Asset Records.

                    RFID information would be helpful to some of our customers to help them track their assets.

                    1 vote
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                      Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add the abilty to do mass deletes in the Asset Management.

                      The program should be able to remove a mass number of assets from the inventory instead of having to do it one at a time. This would be helpful when removing machines that use an operating system that is no longer viable such as Windows XP. Would be a great time saver.

                      2 votes
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                        Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                      • Adding Multiple Assets to Forms

                        It would me nice to add more than one Asset to form.

                        4 votes
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                          Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to audit / scan cloned or like equipment using the same motherboard, etc. as separate equipment

                          Currently the Issuetrak ScanPC/TrakPC audits and determines if an asset is new or existing by attempting to match 4 out of 6 criteria. These criteria are the following and weighted: Service Tag, Bios Version, Computer Name, Mac Address, Motherboard Serial Number, Serial Number.
                          We have many users that are now building their own workstations / servers using the same / like motherboards. Often times these motherboards are using the same serial numbers, bios versions, motherboard serial numbers, etc. ScanPC / TrakPC sometimes auditing these fields as having the phrase "To be filled by O.E.M" which currently it is also seeing…

                          1 vote
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                            Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                          • Adjust the way the system audits assets with TrakPC

                            We are having an issue with TrakPC overwriting assets each time it is run. I have contacted IssueTrak Support, but they were unable to assist me and I have been directed here (please reference support Issue #91820).

                            As per my issue, we have a number of custom built computers that have the same model of motherboard in them. When audited, a number of fields including "Serial Number", "Service Tag", and "Motherboard Serial" are pulling in as a generic string such as “To be filled by O.E.M.”. Since the computers are using the same model of motherboard, the BIOS version is…

                            1 vote
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                              Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                            • Asset Management: Support Mass Updates

                              We should have the option to do mass updates to asset records the same way we do issue updates.

                              4 votes
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                                Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                              • Asset Management: Edit/Del option in Search results

                                The Edit/Del links should be present in an asset search result list, not just in the summary list.

                                This would make mass deletions/edits much easier, as we would not need to go into each asset record to perform those functions.

                                1 vote
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                                  Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                • TrakPC should also capture windows patches, and abilty to run reports if i wanted to see what machines have a certain patch

                                  TrakPC should also capture windows patches, and abilty to run reports if i wanted to see what machines have a certain patch

                                  1 vote
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                                    Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Asset Management should capture Version of Software better, more like control panel list it

                                    Today it basically just tells you the name of software installed and not much about version

                                    1 vote
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                                      Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I would like TrackPC to also capture Hard Drive Model, Hard drive Manufacture and Encryption Status

                                      Support
                                      Is it possible, or to add to as a future enhancement request for Trackpc audit to get hard drive manufacture, model, and encrypted status.
                                      Today I am running a powershell script below to grap these things and then entering it manually into a field. This leaves room for error and manual time process.

                                      Manage-BDE -Status -ComputerName

                                      Today I am entering hardware model, manufacture, ssd, and encryption status in a manual field by running powershell script
                                      Manage-BDE -Status -ComputerName
                                      Get-WmiObject win32_diskdrive -computername

                                      I feel that if trackpc did this, it would save me time

                                      1 vote
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                                        Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Support barcoding for assets

                                        I would like to see barcoding supported in the asset module. I would like the asset module to generate a barcode for every asset to make taking inventory easier. If the code could contain a link to the asset so that when an associate scans the code, they can quickly verify asset integrity.

                                        9 votes
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                                          Received (under review)  ·  0 comments  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please rework the Asset forms to be able to be configured easier for non IT assets.

                                          We are seeing customers using IssueTrak Asset Management to manage non IT assets. Since the original forms were created based on IT needs some customers need a more simplified form with more User Defined fields to better reflect what they are actually tracking. Examples could be medical devices, vehicles, heating and cooling equipment, aircraft, etc.

                                          8 votes
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                                            Received (under review)  ·  1 comment  ·  Asset Management  ·  Flag idea as inappropriate…  ·  Admin →
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