Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. 1 vote
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      Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
    • Add buttons that send the user to the top or bottom of the page.

      In the lower right portion of the screen, there should be buttons that when pressed send the user to the top or bottom of the page. eBay and other popular websites have these buttons and really come in handy when a page is very lengthy and contains a lot of info.

      Detailed reporting pages in Issuetrak could especially benefit from these buttons.

      3 votes
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        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
      • Add a function in the UI that allows a user to modifiy the close-date for a ticket.

        Add a function in the UI that allows a user to modify the close-date for a ticket. This is very useful for tickets that are submitted "After-the-fact".

        2 votes
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          Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
        • It would be really helpful if we could add a grid or a table selection to the software.

          There are times when it would be helpful to enter User Defined fields that displays as a grid.
          Example

          Application - manager - update scheduled.

          1 vote
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            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
          • Group indicators in "My Issues" view

            A  user can be a member of multiple groups, and each group can be next actioned issues. In the "My Issues" view, there's no way to tell if a ticket is NA'ed to me individually or to one of my groups. Color coding, a bit of text, some other visual cue that separates groups and individual NA's would be really helpful.

            1 vote
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              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
            • Auto-Refresh of My Issues page

              Allow for auto-refresh of the My Issues and Unassigned Issues pages.

              5 votes
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                Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow for more individual settings

                Advanced users need to have more options in the My Settings page.

                1. Change default sort for My Issues page. We use "Sort by last activity desc", and we need to change that EVERY TIME we login to IssueTrak.
                2. Font sizes. The new version of My Issues screen is very crowded. It creates two lines for each issue. If you're lucky enough to have a widescreen monitor, it's not that crowded. However, we are still mostly 19" square monitors. Having the ability to set a font size per user would allow for more flexibility for varying states of age…

                2 votes
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                  Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                • Shaded rows in lists

                  In previous versions, every other row in lists were shaded. This makes it much easier to locate a record in the list (usually on the right) and follow across to the hotlink (usually on the left).

                  This should be present in all result lists: My Issues, Asset searches, Issue searches.

                  2 votes
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                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                  • Password Policy Page Update Button

                    Password Policy Page Update Button needs to be at the top of the page and not only at the bottom. This would keep consistency through all of the system setting pages.

                    2 votes
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                      Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                    • Prompt - Are you sure you want to leave this page without saving?

                      Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
                      This would prevent data loss and making the user have to re-enter data.

                      20 votes
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                        Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to create and customize user home page

                        It would be nice to be able to have the ability to customize or create some sort of additional Default Home Page for users via HTML editor. I've seen this done various ways with other vendors, where you can click and drag different aspects of the system to create a home page for the user. For example, say I want the users to be greeted with a list of their open requests in the middle, a graph at the side, etc.

                        The objective is to be able to cleanly present a list of options to the user. Our current user…

                        10 votes
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                          Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                        • Offer suggestions based on content of issue

                          It would be nice if IssueTrak was able to offer you knowledgebase or external content suggestions based on the content of the ticket being entered. I've seen this sort of logic applied in other facets of the internet, such as entering a trouble ticket with a cable provider, etc.

                          Such as, say a user is entering an issue regarding a broken printer, of which there was ample documentation available that the user could look at to service their own problem. Would be nice if issuetrak could pop up with some suggestions saying "I see you're having a problem with your…

                          3 votes
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                            Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                          • Collapsible Section Headers

                            Wouldn't it be great if section headers (system and user defined ones) were collapsible like the Notes Section header is? This gives you the ability to hide seldom used fields on an issue.

                            Thanks!

                            1 vote
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                              Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                            • Ability to archive OLDER issues and attachments

                              Ability to archive OLDER issues and attachments that are no longer relevant or needed. Also will help with data base size

                              3 votes
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                                Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add error message for text in a number field

                                When a user enters text into a number field there should be an error message telling the user that they need to enter a number instead of getting the 500 Internal Server Error message.

                                3 votes
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                                  Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add a "history" link for assignments

                                  Currently, if you reassign an issue multiple times, the assignment history field on the Issue grows and grows and grows. By placing a "history" link next to this field, you can store this information there instead of cluttering up the Issue screen.

                                  3 votes
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                                    Received (under review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
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