Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Home page

    Should allow admin to customize the home page to include optional module information such as Asset Name.

    1 vote
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  2. 1 vote
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  3. Please make sure that nomenclature is consistent (end-user vs. End User) across the entire application

    Just a suggestion, I would make sure that the nomenclature is consistent (end-user vs. End User) across the entire application so that it helps remove confusion.

    3 votes
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  4. Email case and private notes prompt

    The email case functionality within IssueTrak is ambiguous when prompting if private notes are to be included or not. Agents just tend to click OK, as it is the default button, and this is bad as it would send private notes to the end user.

    Could the message box be changed so that the OK button, the default, DOESN'T send private notes and the user has to consciously press the other button if they want to send private notes?

    Private notes being sent to the end user accidentally could be a very big issue. We have to train people heavily…

    6 votes
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    Received (waiting for review)  ·  1 comment  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  5. Menu Quick Search/Filter (for admin menus)

    Above the menu along the lefthand side, place a field with type-ahead that will allow for search of menu items. As the query is typed, the menu items beneath it will auto-filter to show only those items that match the search. Clearing the filter will cause all menu items to re-populate.

    4 votes
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  6. Stop opening multipe windows

    When selecting a ticket a new window pops up. Within that ticket selecting another option a new window pops up. Before I know it I have 5 windows open that I then have to close. Please allow for the window to open in the current tab.

    4 votes
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  7. 1 vote
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  8. Allow column sizes to be adjusted

    The First/last name is cut off when viewing it in the Next action or Task manager screens

    2 votes
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  9. 1 vote
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  10. Add buttons that send the user to the top or bottom of the page.

    In the lower right portion of the screen, there should be buttons that when pressed send the user to the top or bottom of the page. eBay and other popular websites have these buttons and really come in handy when a page is very lengthy and contains a lot of info.

    Detailed reporting pages in Issuetrak could especially benefit from these buttons.

    3 votes
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  11. Add a function in the UI that allows a user to modifiy the close-date for a ticket.

    Add a function in the UI that allows a user to modify the close-date for a ticket. This is very useful for tickets that are submitted "After-the-fact".

    2 votes
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  12. It would be really helpful if we could add a grid or a table selection to the software.

    There are times when it would be helpful to enter User Defined fields that displays as a grid.
    Example

    Application - manager - update scheduled.

    1 vote
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  13. Group indicators in "My Issues" view

    A  user can be a member of multiple groups, and each group can be next actioned issues. In the "My Issues" view, there's no way to tell if a ticket is NA'ed to me individually or to one of my groups. Color coding, a bit of text, some other visual cue that separates groups and individual NA's would be really helpful.

    2 votes
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  14. Auto-Refresh of My Issues page

    Allow for auto-refresh of the My Issues and Unassigned Issues pages.

    5 votes
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  15. Allow for more individual settings

    Advanced users need to have more options in the My Settings page.

    1. Change default sort for My Issues page. We use "Sort by last activity desc", and we need to change that EVERY TIME we login to IssueTrak.
    2. Font sizes. The new version of My Issues screen is very crowded. It creates two lines for each issue. If you're lucky enough to have a widescreen monitor, it's not that crowded. However, we are still mostly 19" square monitors. Having the ability to set a font size per user would allow for more flexibility for varying states of age…

    2 votes
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  16. Shaded rows in lists

    In previous versions, every other row in lists were shaded. This makes it much easier to locate a record in the list (usually on the right) and follow across to the hotlink (usually on the left).

    This should be present in all result lists: My Issues, Asset searches, Issue searches.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  17. Password Policy Page Update Button

    Password Policy Page Update Button needs to be at the top of the page and not only at the bottom. This would keep consistency through all of the system setting pages.

    2 votes
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  18. Prompt - Are you sure you want to leave this page without saving?

    Prompt to save data if data is entered in submit, close, and edit screens if the user navigates away from the page without clicking update, submit, or close buttons. "Are you sure you want to leave this page without saving?"
    This would prevent data loss and making the user have to re-enter data.

    20 votes
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  19. Ability to create and customize user home page

    It would be nice to be able to have the ability to customize or create some sort of additional Default Home Page for users via HTML editor. I've seen this done various ways with other vendors, where you can click and drag different aspects of the system to create a home page for the user. For example, say I want the users to be greeted with a list of their open requests in the middle, a graph at the side, etc.

    The objective is to be able to cleanly present a list of options to the user. Our current user…

    11 votes
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  20. Offer suggestions based on content of issue

    It would be nice if IssueTrak was able to offer you knowledgebase or external content suggestions based on the content of the ticket being entered. I've seen this sort of logic applied in other facets of the internet, such as entering a trouble ticket with a cable provider, etc.

    Such as, say a user is entering an issue regarding a broken printer, of which there was ample documentation available that the user could look at to service their own problem. Would be nice if issuetrak could pop up with some suggestions saying "I see you're having a problem with your…

    3 votes
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