Issuetrak Product Feedback

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  1. Would like the ability to use different screens based on Issue sub-types.

    We have begun using the subtypes extensively, but the screen is driven by the Issue Type only. We would like the ability to have different screens per subtype.

    2 votes
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      Received (under review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow advanced users to change Issue Type/ Sub-type with permission

      We have many end users who submit under the wrong issue type.

      Since only five of us can edit issues, many are closed under the wrong issue type/sub-type. This skews our reporting abilities.

      There should be a singular permission to allow advanced users to edit issue type/sub-type.

      2 votes
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        Received (under review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the ability to restrict a specific ticket type from being used to close a ticket

        By default all new tickets come in with "Support Request" as the ticket type. We would like the ability then to prevent tickets being closed under this ticket type, and have our helpdesk choose a valid ticket type (ex. Termination, New Hire, Software, etc.).

        1 vote
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          Received (under review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
        • Either make the ability to change Issue Type permission based, or have the ability to make Issue Types private.

          We do not want external users of the system to be able to change the Issue Type because we use Types internally to customize screens. Our preference would be to make the ability to change Issue Types permission-driven (like other fields). If not that, then the ability to make Issue Types 'private' like you can with Quick Picks, etc.

          3 votes
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            Received (under review)  ·  0 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
          • Create a custom field type that allows cascade options like issue type

            As a user, I would like to create a second set of fields with dependency, one filtering the options in the second like the current issue type fields.

            4 votes
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              Received (under review)  ·  2 comments  ·  Issue Types  ·  Flag idea as inappropriate…  ·  Admin →
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