Issuetrak Product Feedback

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  1. Ability to add assets field and / or User Defined field on Tasks

    It would be nice to have the ability to add the assets field to Tasks and / or User Defined Fields.

    4 votes
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      Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
    • Provide for "Required Date" to be shown on task manager within an issue2

      Allow one to see Required Date for each task in the task manager.

      1 vote
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        Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow task Assignment from the task table on this issue

        We find task assignment cumbersome right now. We would like a simpler way to change or add an assigned user to a task directly from the task table on this issue.

        It would be even better if task assignment could come from a business rule or by a larger group of tokens based on the submitting user, user manger, user supervisor.

        1 vote
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          Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
        • Auto Asign tasks based on Manger attribute in Active Directory

          I'd like to have the AD sync module pull additional information from a user account such as Manager, Assistant, Secretary, etc and utilize this to build a relationship between a user and their boss, or subordinate. I want this relationship used in the tasks module so an agent can assign a task within a ticket to the submitter boss or subordinate; say for purchase approvals.

          1 vote
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            Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
          • Pop up time entry to complete tasks - make this customizable

            System Settings > "Activate Pop Up Time Entry"
            Would like the ability to set a default time setting and adjust field names.

            1 vote
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              Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
            • Create email reminders for pending tasks

              When a task in a list is assigned to an individual and it has not been completed, there should be settings in IssueTrak that will send email reminders to the task assignee to complete the pending task. These should be customizable in regards to the frequency email reminders are sent and the custom message contained in those reminders.

              1 vote
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                Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
              • Location of new tasks for Yes/No/NA tasks: not at end of list!

                When I click on a yes/no task and a new group of tasks is added, it goes on the end of the entire task list. But I really want them to appear right under the Yes/No task I just clicked so they stay "in context". It is painful to manually move them, but I would be satisfied if I could drag and drop them into the right order. Those little arrows that I have to click 10 times to move it are a bad answer.

                8 votes
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                  Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                • Eliminate password prompt (due to issue lock down) when completing tasks in edit mode

                  When issue lock down is enable, you are prompted for a password each time a task is completed. This is fine when in the view mode for an issue. However, if the issue is open for edit, you are still prompted on each task and then prompted again when "Update" is pressed. It appears that the task completions don't take effect until you hit "Update" anyway, so eliminate the prompts for passwords on the tasks, which can eliminate a lot of typing when both completing tasks and modifying an issue at the same time.

                  1 vote
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                    Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add a single task on response of Yes/No/NA

                    Currently you can only add task groups to the response of Yes/No/NA tasks. If you need to add a single task for one of the responses, you need to create a task group, then add the task to the task group, then add the task group to the task response.

                    It would be easier to add either a new or existing task directly to the task response without having to go through the task group.

                    7 votes
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                      Received (under review)  ·  2 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                    • Enhance Task Group Functionality

                      It would be better management of task groups if we were given the ability to just build one task group where if the next task within a list of task in the group is chosen no or n/a that this is marked off for chosen task within that group to be auto-populated the same instead of having to make task groups based off of the answer of Yes only.

                      1 vote
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                        Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow sub tasks under a higher task, similar to an expand/collapse idea.

                        Many times we have to fix an issue in multiple release levels. We would love the ability to expand and collapse a set of task. When the expanded set of task are completed the higher level is automatically marked. We do not want to track each fix level with a different IT number. We like that same number to travel with it but the Task Manager can end up with 50 tasks.

                        I have attached a sample of what we have and what I am envisioning.

                        1 vote
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                          Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to export Task Group List to Excel

                          Add functionality to allow for the Task Group List to be exported to Excel. Export Information such as Task Group Name, Tasks within the Group, Logic within the Tasks, Display Order, etc.

                          3 votes
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                            Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                          • Display the Display Order and Assignee Information in Task Group

                            Display the Display Order and Assignee Information in Task Group List

                            6 votes
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                              Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                            • separate the task list by task group, so only a task group can see there specific tasks and not all tasks

                              separate the task list by task group, so only a task group can see there specific tasks and not all tasks

                              2 votes
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                                Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                              • Adjusted time available and Total time available for Tasks

                                It would be really handy to have an adjusted time available and a total time available to report on for tasks.

                                The field would show how long a task was available to be completed. This timer would be calculated from when the task becomes available until the task is completed and would follow the same substatus logic that Adjusted time open and Total tie open do currently.

                                A field like this would make it really easy to analyze processes in Issuetrak, we could create a really simple reports to show process backlogs and where processes are being held up.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                • Close an issue when all tasks are marked complete

                                  It would be nice to have an option associated with tasks that would give us the ability to have Issues closed when all tasks are complete.

                                  4 votes
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                                    Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please add a way to clone task groups to the product

                                    It would be nice to clone an existing task group to improve the creation experience.

                                    3 votes
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                                      Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow the completion of an event on an issue to add a task to the task manager.

                                      It would be very helpful to have events or a data change on a field add a task to a workflow or to the task manager. For example if a user added an issue with the type of Hardware Request, then a task would automatically be added to the issue to request an approval.

                                      2 votes
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                                        Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Task Group Creation/Edits: Allow for tasks to be moved in the group list by drag/drop

                                        When adding a new task to an exiting task group, you currently must click on the up arrow to move it up one position at time.

                                        With a large task group, this can be very time consuming, not to mention the inevitable errors by click in the wrong tiny icon.

                                        This feature would go hand in hand with my previous suggestion of a task group edit should automatically replicate to any Quick Pick that group is in. This time-eating method of adding a new task to the top half of a large task group takes twice as long with the…

                                        3 votes
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                                          Received (under review)  ·  0 comments  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add the Next Action as an wildcard option for task assignments.

                                          Make Next Action available for task assignment the same way that submitter and assignee are currently available for task assignment. This would further increase the power of the task manager to handle more complex processes and workflows that require two separate assignments.

                                          7 votes
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                                            Received (under review)  ·  1 comment  ·  Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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