Is it possible to add an event for when a task is assigned?
Currently I can't use the substatus rules for what we want because the Assign event only seems to work for when an issue is assigned to an agent.
I need to be able to change the substatus when a task is assigned to an engineer.1 vote
Allow users to re-open tickets via Web Portal without granting full edit rights.
We have the ability for users to re-open tickets via email but not the web portal (provided email is configured to do so).1 vote
Would like to have the ability to create an escalation rule based on the "Next Action" status. The only option I have is for the 'Assigned' status.2 votes
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