Issuetrak Product Feedback

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  1. Add Task Assigned to Substatus Rules

    Is it possible to add an event for when a task is assigned?

    Currently I can't use the substatus rules for what we want because the Assign event only seems to work for when an issue is assigned to an agent.
    I need to be able to change the substatus when a task is assigned to an engineer.

    1 vote
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      Received (under review)  ·  0 comments  ·  Status/Substatus  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow users to Re-Open tickets via Web Portal

      Allow users to re-open tickets via Web Portal without granting full edit rights.
      We have the ability for users to re-open tickets via email but not the web portal (provided email is configured to do so).

      1 vote
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        Received (under review)  ·  0 comments  ·  Status/Substatus  ·  Flag idea as inappropriate…  ·  Admin →
      • Create an escalation rule based on "Next Action" status

        Would like to have the ability to create an escalation rule based on the "Next Action" status. The only option I have is for the 'Assigned' status.

        2 votes
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          Received (under review)  ·  0 comments  ·  Status/Substatus  ·  Flag idea as inappropriate…  ·  Admin →
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