Issuetrak Product Feedback

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  1. The Billing Module Database and Issue Database needs to be 1 Database

    I'm trying to understand how many open issues are in the system that have no notes or any billing module activity. This will tell me how many open issues we have in which our tech has done absolutely nothing with. Why the data set Billing Line Items/Work Orders does not allow for "null" Billing Module info I do not understand. This is the Dataset I need, but I need it to pull in blank billing module info if the issue is filtered as open in the query. Hope this makes some sense. Need a fix ASAP. It's making it difficult…

    1 vote
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    • 1 vote
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      • Asset Reports: Include Org as a field in the report

        A customer manages a list of 5,000 assets assigned to 20 Orgs. They would like a report that shows Asset ID / Description / Org.

        1 vote
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        • Query Creation: Ability to run bi-weekly reports

          It would be great if we could have an option to create queries on a bi-weekly.

          1 vote
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          • Update report export to modern file type

            Would be great if we could get exported reports to use a more modern file type (.XLSX vs .XLS). .XLSX has been around since Office 2007. Our security policies are having issues with the older file types. Have to go through a bunch of steps to open and be able to manipulate the data. Thanks

            2 votes
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            • Merge multiple reports into one email using report scheduler

              Add the ability to merge several reports into one report that can be scheduled to send to a user. I have 3+ reports that need to be sent out to a select group of employees on a weekly basis (same day of the week). I do not want to send 3 separate emails to each user with an attached excel file. It would be ideal to be able to schedule 3 or more report attachments to be sent out in one email.

              4 votes
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                Received (under review)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
              • Group related queries and reports similar to a folder/file structure - drag and drop

                We have long lists of queries and reports. It would be ideal to be able to drag and drop related queries and reports into a folder to organize them, similar to a Windows Explorer folder/file structure. Having to scroll through a really long list of queries and reports that are listed alphabetically can be cumbersome.

                1 vote
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                • 1 vote
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                  • Ability to run a query for a specific issue without editing the filter each time

                    It would be great to have the ability to run a standard query for a specific issue without editing filter each time. Similar to functionality available with summary reports where you can specify the Date range without editing the report.

                    0 votes
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                    • Reports export to Excel Clutter

                      Please fix descriptions when reports are exported to Excel. They look bunched up even when the description width is changed.

                      1 vote
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                      • Add way to change assignment and priority from a list of issues

                        I was working with a customer yesterday and they requested that we add a management report that would allow us to change assignment and priority directly from the display. They had seen a similar capability in another product and wished it was in Issuetrak.

                        The list allowed you to drag and drop issues to a list of users for assignment and allow you to change the priority of the issue right on the page.

                        At a minimum it would be great just to display a list of issues grouped by the assignee and allow a manager to change the priority…

                        2 votes
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                          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to Specify the Time of Day that Scheduled Reports Are Sent

                          Currently our scheduled reports are all sent at 4:00 AM on the scheduled day, but we would like to be able to specify the time of day they are sent in order to maximize visibility.

                          9 votes
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                            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • please default the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

                            efault the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

                            9 votes
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                              Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Please remove the Reports section from My Issues..

                              In the My Issues section, some users would like the option to not display the Reports section to users. If we could make this optional it would be helpful.

                              It also could be helpful to move the section to the top bar header as a menu option. It would make getting to reports easier in the product.

                              1 vote
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                                Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add ‘Project Category’ to ‘Issues/Notes’ Data Set

                                This would allow to Group Issues and Notes by Project Category. You can add (and report) one higher level above Project by Contract.

                                2 votes
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                                  Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Re

                                  Currently to produce a set of reports that have to be presented to our customers is a real labourious task. Exporting multiple reports, reformatting to show charts Graphs and the data sets we want, then actually creating the report that is at an acceptable standard.

                                  Querying needs to be improved to the point where you can join data from multiple tables

                                  Export - Summary reports need to be able to be exported, additional export formats - HTML - PDF.

                                  3 votes
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                                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow to suppress the Header (Report Name, Title, Description, etc) from the top of the reports on screen. It is taking up too much room.

                                    We are working from the report on screen to work on issues assigned to us. We wish that we could turn off the header that is taking up approx. 12 lines on screen. This should be optional whether to display this information on screen or not.

                                    4 votes
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                                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • It was be great to allow the export of reports by XML

                                      Reports on screen are great. But what someone wanted to display report data on a dedicated screen? If a report could be exported via XML, then data could be styled via XSLT.

                                      Bonus points if you could create like a GUID in that XML URL so deal with authentication issues. For example, reports.issuetrak.com/report123?{555-55-55555-5555} would link to a previously defined report in a list and return the values. Optional of course.

                                      1 vote
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                                        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 3 votes
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                                          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Reporting on Time of Day and Day of the Week issues are coming in.

                                          It would be great to be able to get an idea what days and time are the busiest so that we can properly allocate our resources.

                                          Maybe once it's available we can expand the report against different issue types.

                                          3 votes
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