Issuetrak Product Feedback

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  1. My Issues page changes to include:

    1 - The ability to create custom tabs that would pull data from a specific query in the report writer.

    2 - The ability to add, remove, re-order columns in the existing tabs.

    1 vote
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      Approved (Timeframe TBD)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    • Add rolling time periods to the list of available conditions for query filters

      This would allow users to easily be able to see data for a specific length of time without needing to always adjust the query filter.

      For example:
      Rolling Week
      Rolling 2 Weeks
      Rolling Month
      Rolling 3 Months
      Rolling Year

      2 votes
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        Approved (Timeframe TBD)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
      • Date filter by quarter

        Add a date filter of current quarter and last quarter

        1 vote
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          Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
        • When looking at my open Assignments, I want to look at those assigned to me only; not the ones assigned to the group I'm in

          I'd like to pull a report solely assigned to me, not the group I'm in. I manage a team and am in that group but only want to look at my assignments if I choose to. This goes along with having the ability to choose what tabs show on the 'My Issues' Page. I want to be able to customize that.

          1 vote
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            Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • I would like the Task Assignee tab and the My Assignee Tab to have the same columns or allow me to choose what columns. .

            Allow As Assignee and As Task Assignee to have the same fields showing or allow us to customize those fields. Basically, we'd like the same info in both reports.

            1 vote
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              Approved (Timeframe TBD)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • Can you add a dataset so a report can be generated listing restricted items in Issuetrak

              There are a couple of configuration datasets in the Report Writer. Can you add one that list all restricted items, Tasks Groups, Quick Picks, Issue Types, and Knowledge Base Articles? The output should include the name of the item, the type of item and the list of restricted groups and organizations.

              1 vote
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              • format on-demand reporting

                Adding the same formatting look or more options around standard formatting for on-demand reporting as what is available in the scheduled reporting. Submitted as a issue and attached a image
                https://support.issuetrak.com/CSIssue_View.asp?IssueNbr=111777

                2 votes
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                  Under Review  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                • In queries, add a filter to return only Linked Issues that are linked to a specific Global Issue number.

                  There is no way to create a report that shows only Linked Issues that are linked to one specific Global Issue.

                  3 votes
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                    Received (waiting for review)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Reporting feature to remove duplicates

                    Add the ability to remove duplicates in report writer query results. For example if a query is using Issues/Tasks dataset and including the Assignedto field and TaskAssignedTo, allow the report to remove duplicate Issue #s in the report optionally if an Issue is assigned to the same person that tasks are assigned to. Worked with Core Travel tech on this issue and I'm entering this feature request on their behalf.

                    7 votes
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                      Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add Last Activity Date on the Task Tab of the My Issues report

                      The My Issues page has a tab that shows the task that are assigned and available to be completed by the user. A customer requested that the Last Activity Date be added to the list to show the last time the issue was updated.

                      3 votes
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                        Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add more fields and categories to the Task Manager for reporting

                        I'd like to be able to track hours per person per user-defined field per month as recorded in the task manager. Currently user-defined fields can only be added at the work request level, and this doesn't help my reporting when the work request bounces from department to department in the task manager. Each task needs to be categorized by assignee, labor hours, date, and user-defined task categories.

                        1 vote
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                          Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create a database field for Date Labor Hours Entered

                          Note Created On is the only field that comes close to Date Labor Hours Entered, but it's never exactly the same. I need to be able to report on labor hours per person per month per location.

                          1 vote
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                            Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow a date field in the search to use today as a parameter to find open past issues.

                            I need to create a report of issues past due. Past due means that I have set a required by date and I want to show a list of everything that is due today and everything that has due dates previous to today.

                            1 vote
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                              Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add create date to report of locations

                              I want to create a report of Locations, but because of the number of items in my list, I would like to filter the dataset by the record creation date. Can that data be added to the dataset fields?

                              5 votes
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                                Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • "Create Report" from query checkbox message

                                It would be nice to have better messaging on the on Step 3 of Query builder informing what "Finish and "Save & Run buttons" do when "Create report" is checked.

                                At this time is you check "Create Report" and click on "Save & Run" no report will be created only the query output will display.

                                In order to create a report directly from a query, a user needs to check "Create Report" and click on "Finish" button. This will take the user though report creating steps.

                                A better messaging on the page would help avoid the confusion. A message can…

                                1 vote
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                                  Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add ability to filter query results by time of day as well as date

                                  Airespring would like the ability to filter Notes Created On in queries by time of day as well as date. Currently, it's only possible to use filter by date so the query results include everything for a specified date instead of only the notes created within a specific timeframe on the given date

                                  1 vote
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                                    Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The Billing Module Database and Issue Database needs to be 1 Database

                                    I'm trying to understand how many open issues are in the system that have no notes or any billing module activity. This will tell me how many open issues we have in which our tech has done absolutely nothing with. Why the data set Billing Line Items/Work Orders does not allow for "null" Billing Module info I do not understand. This is the Dataset I need, but I need it to pull in blank billing module info if the issue is filtered as open in the query. Hope this makes some sense. Need a fix ASAP. It's making it difficult…

                                    1 vote
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                                      Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                      • 1 vote
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                                          Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Asset Reports: Include Org as a field in the report

                                          A customer manages a list of 5,000 assets assigned to 20 Orgs. They would like a report that shows Asset ID / Description / Org.

                                          1 vote
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                                            Received (waiting for review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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