Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add create date to report of locations

    I want to create a report of Locations, but because of the number of items in my list, I would like to filter the dataset by the record creation date. Can that data be added to the dataset fields?

    5 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
    • "Create Report" from query checkbox message

      It would be nice to have better messaging on the on Step 3 of Query builder informing what "Finish and "Save & Run buttons" do when "Create report" is checked.

      At this time is you check "Create Report" and click on "Save & Run" no report will be created only the query output will display.

      In order to create a report directly from a query, a user needs to check "Create Report" and click on "Finish" button. This will take the user though report creating steps.

      A better messaging on the page would help avoid the confusion. A message can…

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
      • Add ability to filter query results by time of day as well as date

        Airespring would like the ability to filter Notes Created On in queries by time of day as well as date. Currently, it's only possible to use filter by date so the query results include everything for a specified date instead of only the notes created within a specific timeframe on the given date

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
        • The Billing Module Database and Issue Database needs to be 1 Database

          I'm trying to understand how many open issues are in the system that have no notes or any billing module activity. This will tell me how many open issues we have in which our tech has done absolutely nothing with. Why the data set Billing Line Items/Work Orders does not allow for "null" Billing Module info I do not understand. This is the Dataset I need, but I need it to pull in blank billing module info if the issue is filtered as open in the query. Hope this makes some sense. Need a fix ASAP. It's making it difficult…

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • Asset Reports: Include Org as a field in the report

              A customer manages a list of 5,000 assets assigned to 20 Orgs. They would like a report that shows Asset ID / Description / Org.

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
              • Query Creation: Ability to run bi-weekly reports

                It would be great if we could have an option to create queries on a bi-weekly.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                • Update report export to modern file type

                  Would be great if we could get exported reports to use a more modern file type (.XLSX vs .XLS). .XLSX has been around since Office 2007. Our security policies are having issues with the older file types. Have to go through a bunch of steps to open and be able to manipulate the data. Thanks

                  3 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Merge multiple reports into one email using report scheduler

                    Add the ability to merge several reports into one report that can be scheduled to send to a user. I have 3+ reports that need to be sent out to a select group of employees on a weekly basis (same day of the week). I do not want to send 3 separate emails to each user with an attached excel file. It would be ideal to be able to schedule 3 or more report attachments to be sent out in one email.

                    4 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (under review)  ·  1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                    • Group related queries and reports similar to a folder/file structure - drag and drop

                      We have long lists of queries and reports. It would be ideal to be able to drag and drop related queries and reports into a folder to organize them, similar to a Windows Explorer folder/file structure. Having to scroll through a really long list of queries and reports that are listed alphabetically can be cumbersome.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                        • Ability to run a query for a specific issue without editing the filter each time

                          It would be great to have the ability to run a standard query for a specific issue without editing filter each time. Similar to functionality available with summary reports where you can specify the Date range without editing the report.

                          0 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                          • Reports export to Excel Clutter

                            Please fix descriptions when reports are exported to Excel. They look bunched up even when the description width is changed.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add way to change assignment and priority from a list of issues

                              I was working with a customer yesterday and they requested that we add a management report that would allow us to change assignment and priority directly from the display. They had seen a similar capability in another product and wished it was in Issuetrak.

                              The list allowed you to drag and drop issues to a list of users for assignment and allow you to change the priority of the issue right on the page.

                              At a minimum it would be great just to display a list of issues grouped by the assignee and allow a manager to change the priority…

                              2 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to Specify the Time of Day that Scheduled Reports Are Sent

                                Currently our scheduled reports are all sent at 4:00 AM on the scheduled day, but we would like to be able to specify the time of day they are sent in order to maximize visibility.

                                10 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • please default the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

                                  efault the report export to xlsx instead of xls 97-2003, it's 2016!!!! Please change for xlsx

                                  9 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Please remove the Reports section from My Issues..

                                    In the My Issues section, some users would like the option to not display the Reports section to users. If we could make this optional it would be helpful.

                                    It also could be helpful to move the section to the top bar header as a menu option. It would make getting to reports easier in the product.

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add ‘Project Category’ to ‘Issues/Notes’ Data Set

                                      This would allow to Group Issues and Notes by Project Category. You can add (and report) one higher level above Project by Contract.

                                      2 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Re

                                        Currently to produce a set of reports that have to be presented to our customers is a real labourious task. Exporting multiple reports, reformatting to show charts Graphs and the data sets we want, then actually creating the report that is at an acceptable standard.

                                        Querying needs to be improved to the point where you can join data from multiple tables

                                        Export - Summary reports need to be able to be exported, additional export formats - HTML - PDF.

                                        3 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow to suppress the Header (Report Name, Title, Description, etc) from the top of the reports on screen. It is taking up too much room.

                                          We are working from the report on screen to work on issues assigned to us. We wish that we could turn off the header that is taking up approx. 12 lines on screen. This should be optional whether to display this information on screen or not.

                                          4 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            Received (under review)  ·  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base