Issuetrak Product Feedback

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  1. private notes

    Add the security option to restrict users from viewing private notes for tickets that are not assigned to them. We have some users who work different queues of tickets and this would still allow them to see tickets in a different queue but would change the current behavior of private notes being a global on/off to be more granular.

    2 votes
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      0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
    • When you click “Add Note” the cursor should automatically get set to the Note Memo box.

      Cursor should get set to the Notes section when you click on Add Note

      4 votes
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        Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
      • Response Templates

        Response Templates

        0 votes
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          Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
        • Automatic Signatures for Notes

          Each time a support person responds to a ticket, they have to put in their credentials and contact information. Would it be possible for that to feed directly to the note or to the time stamp area to the left of the note textbox?

          3 votes
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            Received (under review)  ·  2 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
          • Add Private notes to issues from IEM

            Currently all replies to system email notifications are added to the issue notes as a public note. Many customers use Issuetrak to support external customers and not all email replies should be classified as public notes.

            Email replies to be added to the issue as notes should be compared against the system default switch for notes to default as public or private and the permission of the email sender to see if they have permission to view private notes.

            In the case where the default is set to private and the email sender has permission to view private notes then…

            1 vote
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              Received (under review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
            • When you add an image to an issue, have that image be sent in the email.

              We use screenshots in almost every instructional email we send to clients. In order to use Issuetrak without Outlook, we need the images to be included in the email to the customer. Without that, we still have to use Outlook to send the email.

              7 votes
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                Received (under review)  ·  1 comment  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
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