Issuetrak Product Feedback

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  1. show or hide notes

    Allow functionality for Issuetrak Admins to control user's ability to click Show Notes or Hide Notes globally. Currently, we have no feature to disallow collapsing notes, even if the Notes section header is removed from the custom screen.

    3 votes
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    Approved (Timeframe TBD)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  2. Collapse Individual Notes

    It would be helpful to have the ability to collapse each Note in an Issue individually in addition to the existing ability to collapse the entire notes section.

    2 votes
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    0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  3. Editing Notes

    All users can edit other users notes, please look into only admins can edit other users notes or select who can edit others notes.

    1 vote
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    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  4. Emailing non private notes

    Need the capability of having non private notes sent to a user defined field instead of the submitted by field.

    2 votes
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    Under Review  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow the labels for the Notes fields to be customized

    There is a need to have different note fields be available / visible by user type. Right now the only way to distinguish which groups the notes are associated is by using a section bar. It would be easier / cleaner if we could just modify the field label.

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  6. default add comment\note color to red

    default add comment\note color to red

    when adding a note would like to be able to set a default color like red so it stand out

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow pasting of images and text from MS Office email clients when adding notes to issues

    Change the Rich Text Editor to allow pasting of email text and images from Outlook/Office clipboard that are formatted in HTML.

    3 votes
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    Received (waiting for review)  ·  1 comment  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  8. private notes

    Add the security option to restrict users from viewing private notes for tickets that are not assigned to them. We have some users who work different queues of tickets and this would still allow them to see tickets in a different queue but would change the current behavior of private notes being a global on/off to be more granular.

    3 votes
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    Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  9. When you click “Add Note” the cursor should automatically get set to the Note Memo box.

    Cursor should get set to the Notes section when you click on Add Note

    4 votes
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    Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  10. Response Templates

    Response Templates

    1 vote
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    Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  11. Automatic Signatures for Notes

    Each time a support person responds to a ticket, they have to put in their credentials and contact information. Would it be possible for that to feed directly to the note or to the time stamp area to the left of the note textbox?

    4 votes
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    Received (waiting for review)  ·  2 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Private notes to issues from IEM

    Currently all replies to system email notifications are added to the issue notes as a public note. Many customers use Issuetrak to support external customers and not all email replies should be classified as public notes.

    Email replies to be added to the issue as notes should be compared against the system default switch for notes to default as public or private and the permission of the email sender to see if they have permission to view private notes.

    In the case where the default is set to private and the email sender has permission to view private notes then…

    2 votes
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    Received (waiting for review)  ·  0 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
  13. When you add an image to an issue, have that image be sent in the email.

    We use screenshots in almost every instructional email we send to clients. In order to use Issuetrak without Outlook, we need the images to be included in the email to the customer. Without that, we still have to use Outlook to send the email.

    7 votes
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    Received (waiting for review)  ·  2 comments  ·  Notes  ·  Flag idea as inappropriate…  ·  Admin →
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