Issuetrak Product Feedback

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  1. API interaction with the Knowledge Base

    We would like to be able to create, edit, and update the knowledge base via the API. This would also include being able to upload and retrieve the attachments via this API call. This is an important feature if we need to start archiving data due to space limitations or the reaching the maximum number of files that can be stored in a given folder.

    1 vote
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      0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
    • Add Knowledge Base statistics to the dashboard

      Add Knowledge Base statistics to the dashboard

      3 votes
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        0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
      • Knowledge base reports or query

        Have a way to get reports or create a query on the how often articles are used in the knowledge base

        3 votes
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          Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow an option to designate required fields when adding/editing Articles.

          This would help force Article authors/editors to apply a "Restrict-To" permission for example as articles are added. This can help remind authors to review the permissions and help prevent from being published that are meant to be restricted.

          See 99657.

          1 vote
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            Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
          • Make available the "Restrict To" options while adding a new Article.

            When adding a new Article for the first time, the "Restrict To" options are not available. Even if marked Private, this can still make the article visible to Users with that permission. Currently the article has to be created as a placeholder first, then later edited to implement the "Restrict To" permissions. This makes it a 2 step process.

            See 99657.

            1 vote
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              Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
              • Knowledge Base Tertiary Subcategory

                Add tertiary subcategory to knowledge base articles.

                2 votes
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                  Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                • Knowledge Base Embedded Video/Flash

                  The ability to embedded videos and/or flash in knowledge base articles would enhance the usability of the knowledge base.

                  3 votes
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                    Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                  • Knowledge Base Article length Limitations

                    We have run into limitations on the length of the Knowledge base articles. The length of the article should be increased.

                    Additionally the ability to add “Steps” or multiple “notes” to an article could also be used to increase the overall length of an article.

                    2 votes
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                      Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                    • I would Knowledge Base to Automatically Come Up When Submit a ticket

                      I would like the knowledge base to have an option to be more automatic, When typing subject or description a popup with possible KB articles comes up on the screen. Today you have to click knowledge base, which if you forget to say open in new window, takes you away from the ticket. Our team rarely looks at the KBase I think because of this, yet I feel we have useful things in it.

                      7 votes
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                        Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
                      • Make it so a Knowledge Base Article has a Unique Name

                        Make the Naming for a Knowledge Base article to be unique , do not allow the exact same name for more than 1 article.

                        4 votes
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                          Received (under review)  ·  0 comments  ·  Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →
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