Issuetrak Product Feedback

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  1. Option to change 1 hour time-limit of password reset email

    Currently, there is a 1 hour time out limit for the password reset email that is sent to the users. It would be nice to have an option to change the timeout to something longer.

    5 votes
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      1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    • Completed tasks that show in email notifications should also show what the user chose; Yes, No or NA.

      Currently, email notifications show "Completed On", but it would be helpful to see what the user chose; Yes, No or NA.

      1 vote
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        Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
      • Insert note link in email notifications

        The ability to add a link directly to a new note field within an issue. This is a bit more detailed that just viewing the issue as we can do currently.

        1 vote
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          Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
        • Add the capability to completed tasks through the mobile app.

          I would be great if it was possible to subscribe or unsubscribe to additional email notifications on an issue. The current system is more roles based than user based.

          1 vote
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            Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow User Record UDF Tokens in Outgoing Custom Messages

            In addition to the default tokens already available, add any User Record UDF as tokens so they can be inserted into outgoing email notifications.

            For instance, when using the "email issue" Event, it would be useful to be able to include User Record UDF fields for external customers who may not have access to the Issuetrak site and rely mainly on email notifications.

            Submitted from Issue # 96192.

            4 votes
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              Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
            • A Task reassignment notification to the person or group being cancelled from task.

              Got one for you guys. I’m thinking if a Task was reassigned to another person or group, an email notification should go out to the cancelled user or group along with the reassigned group. Right now it looks like you have to do it manually.

              3 votes
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                Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
              • Please do not show the private note option to users who use email issue and do not have the ability to user private notes.

                When a user clicks email issue they get a prompt to add private notes to the body of the email or not. Users who do not have the ability to user private notes should not be presented with the option to include private notes. No mater what if the user does not have the ability to view the notes, then the private notes are not added to the email body.

                4 votes
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                  Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                • Ability to adjust the time of day that a task reminder email notification is sent by the system

                  Add the ability to adjust the time of day that a task reminder email notification is sent by the system. The current distribution time for all task reminder notifications is midnight.

                  1 vote
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                    Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow Escalation Business Rules to support Tasks

                    Thank you for contacting Issuetrak Support. Escalation Business Rules currently do not support Tasks. This would be a great suggestion to add though to User Voice.

                    Ref: Issue #92588

                    3 votes
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                      Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                    • It would be great if we could have a default email distribution list for an organization

                      Sometimes it would be helpful to set email options based on the organization you belong to. For example for one organization the users only want to receive close emails and no others.

                      2 votes
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                        Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 notification email for issues that are "submit and close"

                        When a ticket is created using the "submit and close" button, there are two emails generated and sent to the end user. This is too much noise. If this method is used, only one email notification should be sent to the end user.

                        3 votes
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                          Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow users to unsubscribe or opt-out from email notification types

                          Present to the user a list of notifications they are subscribed to and allow them to opt out of them.

                          3 votes
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                            Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow a text notificaiton to have a clickable issue number.

                            I just talked to a customer who thought that adding a capability to open an issue directly from a text message really made sense to him and his users. I agreed, so I am posting the idea here to see what you think. So lets see what you think of making the issue number in a text message a clickable link to launch Issuetrak.

                            1 vote
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                              Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                            • Reset button for issue labels in custom email notifications

                              There should be a Issue Label reset button in custom messages to reset the Issue tag/label in the subject back to what the label reads in the system defaults

                              1 vote
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                                Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                              • Alert users when character count is being exceeded on the email ticket function.

                                We use the email ticket function to send emails internally and externally. Sometimes the emails will not send and we don't know why. There's no error message saying that the character count has been exceeded. This would be very helpful.

                                2 votes
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                                  Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow organization-based email notification branding

                                    It would be nice to be able to setup branding options in email notifications based on organizations so that they can be more personalized.

                                    5 votes
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                                      Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Send image when added to a note.

                                      Have outgoing email notification include an image if it's added in a note on an Issue.

                                      2 votes
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                                        Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                      • be able to create email notification when attachments are added to issue by means of incoming email

                                        Our company uses the outgoing/incoming emails to allow customers to submit trouble shooting images directly into issuetrak issues. A email notification would be helpful when a customer provides feedback.

                                        6 votes
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                                          Received (under review)  ·  0 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
                                        • omit issue details when processing incoming emails from replys

                                          It would be nice if when issuetrak processes incoming emails for attaching to existing issues, that only new information is added as notes and not the issue details that are in the template when you email an issue to a client.

                                          our company changed the template to be a standardized direction for the customer to capture trouble shooting pictures and its about a page long. when the customer reply's with pictures, those directions are in the note also. it makes the issue notes really long with multiple reply's.

                                          3 votes
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                                            Received (under review)  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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