Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Dashboards that include all issues for an specific Organization

    It should list both Open and Closed Issues.

    1 vote
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      0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
    • Options to turn off x-axis labels

      Allow an option in the dashboard to turn off the label of the x-axis on graphs. Or allow options to go back to 9.3 style dashboard settings

      1 vote
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        0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
      • Add the Target Date to the "My Request" screen.

        The Target Date is one of the most important communication tools for our requesters, but it does not show on the "my request" page. It is something that would really be a good tool for the purpose of prioritizing.

        1 vote
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          0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
        • Bring Issues Window to for front whent window is already open

          This changed after I was upgraded versions to v10 With IE I click on the link on my dashboard of the number of issues it brings up the list of my issues, if I minimize that screen then click on it again, it doesn't bring up the screen, and it used to. SEE ISSUE#100558 with you guys I opened, This is so annoying now, I have to go down to my task bar and find the issues window.

          1 vote
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            Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
          • Merging issues when there are duplicates or more than one customer

            A easier/faster process for merging issues that have attachments. The current process is ridiculous and too time con

            14 votes
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              Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
            • Dashboard graphs should include all agents with 0 open tickets.

              The dashboard graphs should have an option to include all agents and not just the agents with open tickets.

              1 vote
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                Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
              • Remove the 'E' once an escalated ticket has been acted on

                The red 'E' in the issue list that you open from the dashboard tells us the ticket has been escalated. However, once a ticket has been acted upon, this E is somewhat irrelevant. We'd like to see the E only for tickets that have been escalated & not yet updated.

                10 votes
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                  Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                • Automatic refresh on issue list that is opened from the dashboard

                  We use the issue list that is opened from the dashboard and keep this page up all day long (ex: Tickets next actioned to a particular person). The issue list page has to be manually refreshed to see updates. We'd like to see this page automatically refresh every 5 minutes or so.

                  2 votes
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                    Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability to create a Global Dashboard

                    Ability to set a Global Dashboard at the Admin level that would be applied to each user account. Existing Dashboard could remain to create personalized dashboards. Currently each user is responsible for setting up their own dashboard but as the Admin I want the ability to have a Dashboard already created that each user would see.

                    8 votes
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                      Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                    • custom dashboard on the home screen

                      i should be able to customize and fine tune my dashboard to the extent of showing me the below categories: overdue issues for one screen, due today for one screen, due in the coming week or set of days, closed issues, etc (all separate graphs or visualizations)...

                      5 votes
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                        Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow the dashboard reporting to be customizable by dashboard type.

                        allow users to select the datase fields displayed on the report when clicking a dashboard entry...for instance i'd like to add the issue subject to the available tasks by assignee return set.

                        8 votes
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                          Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow Table Driven UDFs on Dashboard

                          We have several UDFs that we keep track of for various tickets. One thing that would be HUGE for us, is the ability to have those UDFs as a panel / widget on our Dashboard, so we could easily pick up issues that had those UDFs on them. For example:

                          A UDF that we use is 'Node' when doing out Telecom trouble shooting. We have about 40 nodes that are part of our cable plant. Right now, I have to make a custom report to pull any 'node' that is an open ticket. It would great if there was a…

                          3 votes
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                            Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                          • Visible show activity on a ticket on the dashboard

                            WIthout leaving Issuetrak (to view an email) indicate activity on an issue by BOLDING or turning an issue a color to indicate it has had an update

                            3 votes
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                              Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                            • Chat function on Dashboard

                              Chat function on Dashboard

                              12 votes
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                                Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                              • Live data refresh from server / no more page reloads

                                Right now, the dashboard updates itself by having the browser reload the webpage. This could be improved by background refreshes using AJAX calls to the server.

                                6 votes
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                                  Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                • Multiple dashboard pages

                                  Multiple dashboard pages to house sets of dashboard panels. Because sometimes one isn't enough!

                                  9 votes
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                                    Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Option to display basic statistics within dashboard panel

                                    While viewing a dataset in a dashboard panel, offer to show a basic statistical analysis of the data, such as mean, median, maximum, minimum, quartiles, etc.

                                    3 votes
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                                      Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Publish dashboard panel to standalone webpage

                                      So that external users (or a TV monitor) can access a simplified view of data. This could be available without requiring authentication.

                                      7 votes
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                                        Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                      • More chart types in dashboard

                                        E.g. pie chart, line chart, histogram, etc.

                                        12 votes
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                                          Received (under review)  ·  1 comment  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 5 votes
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                                            Received (under review)  ·  0 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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