Issuetrak Product Feedback

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  1. Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

    Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

    26 votes
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      Received (under review)  ·  6 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
    • We would like the ability to hide certain fields from our end users.

      We would like to be able to hide the subtask field from the end users. Also, we are very happy with the Request By Date field because it has a timer associated with it however we do not want our end users to see that so we would like to hide or remove it from the EndUser Template.

      8 votes
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        Received (under review)  ·  1 comment  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
      • Custom Screens

        Grant edit rights to specific custom screens and not to others.

        3 votes
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          Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to attach documents at the time of submitting an issue

          when submitting an issue, i should be able to directly attach documents instead of using a checkbox to indicate that i have attachments. hence, this would show up on the same page.

          3 votes
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            Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
          • cancel button on submit page

            there should be a cancel button by default on the submit issue page. even if i am halfway through filling a form to submit an issue, i should have the ability to click on "Cancel" which will direct me to the dashboard or the my issues page. alternately, there should be customizable options to add buttons.

            2 votes
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              Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
            • We would like the ability to create custom screens based on case status

              The fields for a case when it is created should contain different fields than when a case is being closed. Currently with custom screens, the fields which are included persist throughout the life of a case regardless of its status. So when a user opens a case, we need to include a field called "Closing notes" because that field needs to be completed when a user closes a case. That doesn't make sense, it clutters up the screen, and confuses the end user trying to submit a case.

              Instead, we should be able to design our custom screens based on…

              1 vote
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                Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
              • Enable the modification of required fields in custom screens.

                When establishing end users, there are some fields that they shouldn't see. We prefer that our end users not see the severity or priority capability.

                This functionality should be available to the Agent role only.

                1 vote
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                  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
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