Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

I suggest you...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Set custom screens at the subtype level

    We'd like to be able to set different custom screens at the level of subtype 2 within a request type.

    3 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
    • We would like to be able to remove severity level from custom screens.

      When creating custom screens, it would be nice to be able to remove the severity field at our discretion.

      2 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
      • Enable the modification of required fields in custom screens.

        When establishing end users, there are some fields that they shouldn't see. We prefer that our end users not see the severity or priority capability.

        This functionality should be available to the Agent role only.

        2 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
        • We would like the ability to create custom screens based on case status

          The fields for a case when it is created should contain different fields than when a case is being closed. Currently with custom screens, the fields which are included persist throughout the life of a case regardless of its status. So when a user opens a case, we need to include a field called "Closing notes" because that field needs to be completed when a user closes a case. That doesn't make sense, it clutters up the screen, and confuses the end user trying to submit a case.

          Instead, we should be able to design our custom screens based on…

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

            Ability to add more than one column on the "submit " page -- This will allow for seeing the whole screen instead of scrolling down.

            30 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              Received (under review)  ·  7 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
            • Ability to attach documents at the time of submitting an issue

              when submitting an issue, i should be able to directly attach documents instead of using a checkbox to indicate that i have attachments. hence, this would show up on the same page.

              4 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
              • cancel button on submit page

                there should be a cancel button by default on the submit issue page. even if i am halfway through filling a form to submit an issue, i should have the ability to click on "Cancel" which will direct me to the dashboard or the my issues page. alternately, there should be customizable options to add buttons.

                2 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                • We would like the ability to hide certain fields from our end users.

                  We would like to be able to hide the subtask field from the end users. Also, we are very happy with the Request By Date field because it has a timer associated with it however we do not want our end users to see that so we would like to hide or remove it from the EndUser Template.

                  9 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    Received (under review)  ·  1 comment  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                  • Custom Screens

                    Grant edit rights to specific custom screens and not to others.

                    3 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      Received (under review)  ·  0 comments  ·  Custom Screens  ·  Flag idea as inappropriate…  ·  Admin →
                    • Don't see your idea?

                    Feedback and Knowledge Base