Issuetrak Product Feedback

Issuetrak’s success relies on tight collaboration with our customers. Tell us, how could we make your life better with Issuetrak?

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  1. Google Maps Intergration

    One thing lacking is the ability to look at an issue that has an address field (UDF) attached to it and see it visually on a map. I've managed to find a temp 'work around' solution to where I'm able to export a report, upload the data into an application (website only) and it takes my issues and plots them easily on a goggle map, to where I can see them. The process works great, but the data management has to be done MANUALLY each time I want to update the map (have to pull the report and then upload…

    1 vote
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      Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
    • Site's use of Google API hindering access for China-based associates

      Associates in China have issues accessing the Issue Trak site due to the use of the Google API by the site. The great firewall of China blocks any sites that use this API. Could we have a "mirror site" set up for our China users that does not use the Google API? They are able to access sometimes and eventually... but not always. It would greatly increase their productivity if they didn't have to keep waiting for the site to load or find other ways to get to it.

      1 vote
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        Received (under review)  ·  1 comment  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
      • When closing an Issue via the API, have it close linked issues

        Currently closing an issue via the API (9.9+) does not automatically close linked issues. It would be nice if closing an issue would also close linked issues or had that option.

        2 votes
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          Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
        • Digital Signature Intergration

          It would be great to have a digital signature integration where people can sign off on things.

          1 vote
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            Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
          • Yammer API

            API with Yammer

            1 vote
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              Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
            • 6 votes
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                Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
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                  Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                • 37 votes
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                    Received (under review)  ·  4 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                  • 22 votes
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                      7 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi all, this has just been approved for our short-term roadmap. That means we hope to have our first round of integration with Salesforce completed and released within a year. Stay tuned for further updates as we move this item through Development.

                      Thanks for the support!

                      Dan

                    • Assign tasks to and complete tasks from external services via API calls

                      Issuetrak could assign tasks to external systems via web hooks and API calls, and the external system could notify Issuetrak that the task had been completed via a similar interface method.

                      6 votes
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                        Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow the API to be able to add and change user information

                        It would be nice if we could use the Issuetrak API to add, edit, and delete users.

                        4 votes
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                          Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add the ability to import data into Issuetrak from the UI

                          Have the ability to import data from the UI. Importing items such as users, orgs, issues possibly. Might be nice to have an option to request an Excel spreadsheet with instructions and formatted right to enter data to be imported.

                          19 votes
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                            Received (under review)  ·  0 comments  ·  API/Integration  ·  Flag idea as inappropriate…  ·  Admin →
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